At a Glance
- Tasks: Provide essential admin support to help children and families thrive.
- Company: Islington Council, dedicated to making a difference in the community.
- Benefits: Professional development, hybrid working, and a vibrant team culture.
- Other info: Be part of a diverse team committed to equality and inclusion.
- Why this job: Join a passionate team and make a real impact on children's lives.
- Qualifications: Experience in admin roles and strong organisational skills required.
The predicted salary is between 24000 - 28000 € per year.
Islington Council is looking for a dedicated, organised, and proactive Business Support Officer to provide high-quality administrative support to our Children and Families Service. This is a vital role that supports the front line of social care, ensuring our teams can provide the best possible services to children and families in the borough.
Key Responsibilities
- Provide comprehensive and professional administrative support to ensure smooth and efficient service delivery.
- Maintain strict confidentiality in handling sensitive and personal information.
- Deliver excellent customer service by managing telephone enquiries and acting as a key point of contact for internal and external stakeholders.
- Handle and process all incoming and outgoing correspondence promptly and accurately.
- Organise, coordinate, and minute meetings as required, distributing agendas and notes accordingly.
- Develop and maintain manual and IT-based systems to enhance operational efficiency.
- Support the processing of financial transactions, such as payments to families, purchase orders, petty cash, and travel warrants in line with council procedures.
- Maintain accurate filing systems and electronic records with a strong focus on confidentiality and compliance.
- Contribute to projects, research tasks, and the preparation of management reports and data as needed.
- Provide personal assistant support to Group Managers and maintain team diaries and movement boards.
- Monitor and order office supplies and equipment, ensuring availability for team members.
- Ensure compliance with health and safety standards, council policies, and legislative requirements.
- Promote and uphold the Council’s values of equality, diversity, and inclusion in all aspects of work.
About You
Essential Experience & Knowledge:
- Previous experience in a busy administrative role.
- Strong organisational and time management skills with the ability to manage multiple tasks simultaneously.
- Confident user of Microsoft Office and other IT systems.
- Understanding of the key administrative needs of a busy office environment.
- Commitment to confidentiality, accuracy, and delivering high-quality support.
Desirable:
- Experience working within a local authority, especially in children’s social services.
- Understanding of the workings of a children’s social work team.
Why Join Islington Council?
Working for Islington means making a tangible difference in one of London’s most diverse and dynamic boroughs. We’re committed to supporting and developing our staff, offering:
- Professional development and training opportunities
- A vibrant, collaborative working culture
- Hybrid and flexible working options
If you’re a motivated individual who thrives in a fast-paced, people-focused environment, we’d love to hear from you. Apply today and be part of a team that's helping to build a safer, more supportive future for Islington’s children and families.
How to Apply:
If you're ready to be a part of a service that truly makes a difference, we’d love to hear from you. Email your CV.
Business Support Officer employer: HCAPS Group Limited
Islington Council is an exceptional employer dedicated to making a real difference in the community. With a vibrant and collaborative work culture, we offer professional development opportunities and flexible working options that empower our staff to thrive. Join us in supporting children and families in one of London’s most diverse boroughs, where your contributions will have a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at Islington Council or in similar roles. A friendly chat can open doors and give you insider info on the job.
✨Tip Number 2
Prepare for the interview by researching the Children and Families Service. Understand their values and how they operate. This will help you tailor your answers and show that you're genuinely interested in making a difference.
✨Tip Number 3
Practice common interview questions with a mate. Get comfortable talking about your experience and how it relates to the role of a Business Support Officer. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and making a real impact.
We think you need these skills to ace Business Support Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Business Support Officer role. Highlight your previous administrative experience and any relevant IT skills, as these are key to impressing us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting children and families, and how your organisational skills can contribute to our team. Keep it concise but impactful!
Showcase Your Customer Service Skills:Since this role involves managing enquiries and being a point of contact, make sure to mention any customer service experience you have. We love candidates who can demonstrate their ability to communicate effectively and professionally.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at HCAPS Group Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Support Officer. Familiarise yourself with the key tasks mentioned in the job description, like managing correspondence and supporting financial transactions. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and maintained accuracy under pressure, as this will highlight your suitability for the fast-paced environment.
✨Emphasise Confidentiality and Compliance
Given the sensitive nature of the work, it's crucial to convey your commitment to confidentiality and compliance. Think of specific instances where you've handled sensitive information responsibly. This will reassure the interviewers that you understand the importance of these values in a social care setting.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, the council's approach to diversity and inclusion, or opportunities for professional development. This not only shows your interest but also helps you gauge if the organisation is the right fit for you.
