Housing Services Administrator

Location: Devonport/Shorewell

Employment type: Maximum Term – Full Time. This is a fixed-term position until 31/12/2026.

Make a difference where it matters most. At Housing Choices Australia, we believe everyone deserves a safe and affordable home. We are a leading not-for-profit housing provider committed to building inclusive and thriving communities. Our Five-Year Strategic Plan (2024–29) prioritises people and aims to deliver social impact, sustainable growth, and empowered teams. Join us in building a better future, one home at a time.

Why you will love working with us:

• Purposeful impact – make a meaningful difference in people’s lives by supporting inclusive, safe, and affordable housing.
• Growth and development – enhance your skills and advance your career through tailored learning opportunities.
• Balance that works – enjoy 5 weeks annual leave and flexible working arrangements suited to your lifestyle.
• Valuable benefits – increase your income through salary packaging, salary continuance insurance, and 16 weeks of paid parental leave.
• Supportive culture – be recognised and celebrated in an inclusive, values-driven workplace.

About the role:

We are seeking a proactive, detail‑focused Housing Services Administrator to provide high‑quality administrative and operational support across our Housing Services team. Reporting to the Housing Services leadership team, this role is essential in enabling our Housing Officers and managers to deliver organised, effective and resident‑centred services.

Key responsibilities:

• Provide administrative support to the Housing Services Directorate, including document preparation, data collation, reporting and research.
• Enter, maintain and retrieve information across tenancy and property management systems.
• Coordinate travel arrangements, meeting logistics and itinerary management.
• Deliver professional administrative support including correspondence, document formatting and Excel‑based reporting.
• Manage general administrative tasks such as bulk mailouts, filing, printing, organising materials and maintaining records.
• Support compliance through accurate data management and use of established workflows, systems and governance processes.
• Contribute to continuous improvement by identifying opportunities to enhance systems, processes and team operations.
• Provide clear, professional communication to internal stakeholders and participate in collaborative projects as required.

About you:

You will bring:

• Previous administrative experience, ideally within a customer‑focused, community, housing or related service environment.
• Experience working with databases, CRMs or tenancy/property management systems.
• Demonstrated ability to prepare high‑quality documents, reports, correspondence and data‑driven outputs.
• Strong organisational skills with the ability to manage competing priorities and high work volumes while maintaining accuracy and quality.
• Highly developed written and verbal communication skills, with strong attention to detail.
• Excellent interpersonal skills and the ability to build effective working relationships across diverse teams and stakeholders.
• Proficiency in the Microsoft Office Suite, particularly Excel.
• Well‑developed analytical skills with the ability to interpret information and solve problems.
• Capacity to support continuous improvement, change and innovation within team processes.
• A high level of integrity, professionalism and sound judgement.
• Sensitivity to and understanding of issues affecting socially disadvantaged groups, including people experiencing housing stress, people with disability, and people from culturally and linguistically diverse backgrounds.
• Willingness to undertake all relevant screening and employment checks.

You must agree to undertake any required employment screening, which may include a National Criminal History or Police Check, Working with Children or Vulnerable Persons Check, and an NDIS Worker Screening Check. Housing Choices Australia is a child safe organisation. We are committed to the safety and wellbeing of all children and young people and have zero tolerance for child harm. All employees must uphold our Child Safety Policy and Code of Conduct to ensure a safe environment for children.

Our values in action:

Everything we do is guided by our shared values:

• People First - We build trust through empathy, kindness, integrity and active listening… we create meaningful relationships and deliver results that truly matter.
• Responsible - We follow through on our commitments and take ownership of our actions… with transparency, honesty and accountability.
• Purposeful - We aim high and take deliberate action… challenge the status quo, embrace change, and continuously improve to make a lasting impact.
• Collaborative - We work together with flexibility and shared purpose… through teamwork, innovation, strong strategic partnerships and listening to those we serve.
• Inclusive - We embed inclusion in everything we do… recognising and removing barriers and acting on diverse voices so everyone has the opportunity to thrive.

We are committed to a strategy that supports tenant wellbeing, organisational growth, environmental responsibility and workforce empowerment.

We are an inclusive and values‑led employer, proudly welcoming people from all identities and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and those with lived experience of housing insecurity. We support inclusive hiring practices. Please let us know your pronouns or any adjustments you may require throughout the application process — we are here to support you.

How to apply:

Apply now! Applications close: 23 June 2026, unless a suitable candidate is identified earlier. If you do not meet every requirement, we still encourage you to apply — we value potential and diverse experience as much as a perfect CV.