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- Tasks: Be the friendly face of our private GP clinic, welcoming patients and assisting with their needs.
- Company: Join HCA UK, a leading healthcare provider dedicated to improving lives.
- Benefits: Enjoy 25 days holiday, private healthcare, pension contributions, and discounts at over 800 retailers.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: Previous experience in hospitality or healthcare is a plus; strong communication skills are essential.
- Other info: Flexible working arrangements available to support your needs.
The predicted salary is between 22600 - 23000 £ per year.
Location: Manchester
Full time: 37.5 hours per week
Shift times: Monday to Friday
Permanent
Salary: £26,052 to £26,486 depending on experience
We’re looking for a Receptionist to join our Primary Care Team based at our prestigious private GP Clinic in Manchester. As a Receptionist, you’ll be the welcoming face of the company. You will be required to provide a warm, friendly and knowledgeable service at all times, as well as being immaculately presented in front‑of‑house uniform. You will be expected to provide an efficient patient experience from start to finish. Above all else, we’re committed to the care and improvement of human life. This guiding vision influences everything we do at HCA UK. From the CEO to the colleagues on the floor, we all have a part to play in delivering exceptional care to our patients.
What you’ll do:
- Meet and greet all patients, visitors, GPs and staff and assist with their enquiries.
- Have a good understanding of the medical system and the relevant Microsoft Office programmes.
- Issue clients with the necessary paperwork and explain forms.
- Deal with face‑to‑face, telephone and e‑mail queries with an excellent telephone manner and communication skills.
- Work collaboratively with the Registered Manager and Clinical staff to deliver the patient journey.
- Be visible, accessible and approachable for staff, patients and the public and ensure effective communication and resolution of any on‑site enquiries or escalation of complaints to the Senior Receptionist.
In this role, you will learn from our leading experts and will contribute to the vital care of our patients as a valued member of the HCA Group.
What you’ll bring:
- Previous knowledge and experience in the hospitality service or healthcare industry would be advantageous.
- Good general level of education to GCSE level or equivalent: 5 GCSEs or more preferred at C grade or above.
- Excellent spoken and written English.
- Computer literate with proven experience of Microsoft Office and information systems.
Why HCA UK:
Originally founded over 50 years ago by Dr Thomas Frist, HCA has become one of the world’s leading healthcare providers in the UK. We are one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multi‑site established healthcare group, we can offer you unrivalled opportunities for career progression through internal and external courses as well as working conditions that prioritise both your mental and physical wellbeing. By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day.
As a Receptionist, you’ll be eligible for:
- 25 days holiday each year (plus bank holidays) increasing with service with the option to buy or sell leave to suit you.
- Private Healthcare Insurance for treatment at our leading hospitals.
- Private pension contribution which increases with length of service.
- Season Ticket Loan and Cycle to Work scheme.
- Group Life Assurance from day one.
- Critical illness cover.
- Enhanced Maternity and Paternity pay.
- Corporate staff discount for all facilities, including maternity packages at The Portland.
- Comprehensive range of flexible health protection and lifestyle benefits to suit you.
- Discounts with over 800 major retailers.
Culture and values:
At HCA UK, we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients and each other. Our mission is simple: above all else, we’re committed to the care and improvement of human life – a clear statement that extends to both our patients and colleagues. To achieve this we live and breathe four core values:
- Unique and Individual: We recognise and value everyone as unique and individual.
- Kindness and compassion: We treat people with kindness and compassion.
- Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness.
- Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity.
Reasonable adjustments:
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process and in the workplace to anyone that needs them.
Key Skills:
- Multi‑line Phone Systems
- Customer Service
- Computer Skills
- QuickBooks
- Medical office experience
- Office Experience
- 10 Key Calculator
- Dental Office Experience
- Front Desk Administrative Experience
- Medical Receptionist
- Phone Etiquette
Employment Type: Full‑Time
Experience: years
Vacancy: 1
Receptionist in Manchester employer: HCA Healthcare
Contact Detail:
HCA Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Manchester
✨Tip Number 1
First things first, make sure you know the company inside out. Research HCA UK and understand their values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Receptionist, you'll be the face of the clinic, so it's crucial to nail that warm and friendly vibe. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Dress to impress! Since you'll be in front of patients and staff, make sure your appearance is immaculate. A polished look not only boosts your confidence but also shows that you take the role seriously.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the HCA family.
We think you need these skills to ace Receptionist in Manchester
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you align with our values.
Tailor Your CV: Make sure to customise your CV for this specific role. Highlight any relevant experience in hospitality or healthcare, and showcase your skills in customer service and communication – these are key for us!
Showcase Your Skills: In your cover letter, mention your proficiency with Microsoft Office and any other relevant systems. We’re looking for someone who can hit the ground running, so make it clear how your skills match what we need.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at HCA Healthcare
✨Know Your Role
Before the interview, make sure you understand what being a Receptionist at a private GP clinic entails. Familiarise yourself with the responsibilities listed in the job description, such as greeting patients and handling enquiries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As a Receptionist, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully handled customer queries or complaints in the past, as this will show your ability to maintain a friendly and professional demeanour.
✨Dress to Impress
Since you'll be the welcoming face of the clinic, it's important to present yourself immaculately. Choose an outfit that reflects the professional environment of a healthcare setting. This not only shows respect for the role but also helps create a positive first impression.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the team, the clinic's culture, and how they support their staff. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
