Float Clinical Case Manager in London

Location: London - HCA Healthcare UK Network

Full time, 37.5 hours per week Monday to Friday, with a choice of 8am–4pm or 9am–5pm

Permanent contract

Salary: Competitive

This role is fully site-based and involves working across multiple HCA Healthcare UK locations in London, providing operational and clinical cover where required. Travel between sites will be expected as part of the role.

We're looking for a Clinical Case Manager to join our Case Management Team, providing support across HCA Healthcare UK's hospital network in London. This is a unique opportunity for an experienced Band 6 (or equivalent) nurse with extensive inpatient bedside nursing experience across both adult and paediatric care, or a senior nurse with a strong background within the healthcare insurance sector.

As part of a central float team, you'll provide expert case management support across multiple HCA sites, stepping into services where additional expertise, capacity or cover is required. The role offers the opportunity to apply your clinical expertise, leadership skills and professional judgement in a broader, system-focused position that influences patient outcomes across the HCA network.

Working across some of the UK's leading private hospitals, you'll partner with multidisciplinary teams, consultants and third-party payers to coordinate complex patient journeys, support effective discharge planning and optimise patient outcomes.

We're seeking someone with a proven track record of clinical leadership, autonomous decision-making and managing complex care pathways who thrives in a varied and fast-paced environment. No two days are the same, and you'll have the opportunity to make a meaningful impact across a diverse range of specialities, patient groups and clinical settings.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor, we all have a part to play in delivering exceptional care to our patients.

What you’ll do:

• Provide specialist case management support across HCA Healthcare UK's hospital network, covering planned and unplanned service requirements.
• Assess, plan, coordinate and review patient care and discharge planning across adult and paediatric services from admission through to discharge.
• Act as a key liaison between patients, families, consultants, multidisciplinary teams and third-party payers to facilitate safe, effective and timely care.
• Complete utilisation reviews and obtain authorisation for treatment, ongoing care and discharge plans as required.
• Support clinical teams by providing expert case management guidance, promoting best practice and ensuring consistency of patient pathways across sites.

What you’ll bring:

• Registered with the NMC as an Adult Nurse, with substantial post‑registration experience and demonstrable exposure to paediatric care.
• Extensive inpatient bedside nursing experience across both adult and paediatric services is essential—candidates must have hands‑on clinical experience in both settings, not one or the other.
• Strong background in inpatient nursing or, alternatively, significant experience within the healthcare insurance sector in a clinical or case management role.
• Proven expertise in utilisation review and managing complex discharge planning pathways.
• Senior-level clinical experience, typically at Band 6 or above (or equivalent), with demonstrable clinical leadership, service coordination, team supervision and/or management responsibilities.
• Proven ability to lead complex clinical decision-making, influence multidisciplinary teams and coordinate care across multiple stakeholders.

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities.

Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. By caring for our colleagues, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day.

As a Clinical Case Manager, you’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with the option to buy or sell leave.
• Private Healthcare Insurance for treatment at our leading hospitals.
• Private pension contribution which increases with length of service.
• Season Ticket Loan and Cycle to Work scheme.
• Group Life Assurance from day one.
• Critical illness cover.
• Enhanced Maternity and Paternity pay.
• Corporate staff discount for all facilities including Maternity packages at The Portland.
• Comprehensive range of flexible health, protection and lifestyle benefits.
• Discounts with over 800 major retailers.

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring, because when you feel seen, heard and supported you can be at your best for our patients and each other. Our mission is simple, above all else we’re committed to the care and improvement of human life. To achieve this, we live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual.
• Kindness and compassion: We treat people with kindness and compassion.
• Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness.
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity.

Reasonable adjustments

We believe everyone should feel comfortable bringing their full self to work and have equal access to opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements and reasonable adjustments throughout our recruitment process and in the workplace.