At a Glance
- Tasks: Support patients and assist healthcare professionals in delivering exceptional outpatient care.
- Company: Join HCA UK, a leading healthcare provider with a commitment to exceptional care.
- Benefits: Enjoy 25 days holiday, private healthcare, pension contributions, and flexible benefits.
- Other info: Dynamic work environment with opportunities for career progression and personal development.
- Why this job: Be part of a brand-new outpatient centre and make a real difference in patient care.
- Qualifications: Experience as a Healthcare Assistant and NVQ Level 2 or 3 in Health and Social Care preferred.
The predicted salary is between 36450 - 44550 £ per year.
Location: London, St Paul's Outpatients, with the occasional expectation to work at our neighbouring sites on the London Bridge campus (Canary Wharf, Old Broad Street, The Shard and London Bridge)
Contract Type: Permanent, Full time, 37.5 hours per week
Shift Pattern: Monday to Friday and occasional Saturdays. 8-4pm, 10-6pm or 12-8pm (2 early, 3 lates)
Salary: Competitive
We're looking for a Healthcare Assistant to join our Outpatients team at St Paul's Outpatients. Located in Paternoster Square in the heart of the City of London, this brand new £17m outpatient, primary care and diagnostics centre is set to open in early 2027. Bringing together GP services, specialist outpatient care and advanced diagnostics, including MRI, ultrasound, X-ray and mammography, the centre has been designed to deliver a seamless experience for patients and colleagues alike.
As one of the first colleagues to join this new facility, you'll play a key role in its journey from day one while benefiting from the support, development opportunities and expertise that come with working for the UK's most renowned family of private hospitals.
As a Healthcare Assistant in Outpatients, you'll work closely with our nursing and multidisciplinary teams to support the delivery of exceptional patient care across a variety of outpatient clinics and diagnostic services. This is an exciting opportunity to help shape a brand-new service, ensuring patients receive a welcoming, efficient and high-quality experience from the moment they arrive.
At HCA UK we care about what you care about. We care that you want to deliver the very best care. We care that you want a career you can be proud of. We care that you want working conditions that support your health and wellbeing. Let us care for you and your career, the same way you do for others.
What you'll do:
- Support patients throughout their outpatient journey, ensuring a positive patient experience
- Assist nurses and clinicians with patient assessments, examinations and procedures
- Undertake clinical observations and record patient information accurately
- Prepare clinical areas and equipment, ensuring high standards of cleanliness and infection prevention are maintained
- Chaperone patients where required and support with patient flow across clinics
- Maintain stock levels and support the smooth day-to-day running of the department
What you'll bring:
- Previous experience working as a Healthcare Assistant within a hospital, outpatient or clinical setting
- NVQ Level 2 or Level 3 in Health and Social Care (or equivalent) desirable
- Experience taking and recording basic patient observations
- Demonstrable competency in venepuncture/phlebotomy, with evidence of relevant training and competency sign-off, and confidence in obtaining blood samples from adult patients independently.
- A patient-focused approach with excellent communication and interpersonal skills
- The ability to work effectively within a multidisciplinary team
- A commitment to delivering high standards of patient care and safety
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. We believe that by caring for our colleagues, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day.
As a Healthcare Assistant you'll be eligible for:
- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
- Private Healthcare Insurance for treatment at our leading hospitals
- Private pension contribution which increases with length of service
- Season Ticket Loan and Cycle to Work scheme
- Group Life Assurance from day one
- Critical illness cover
- Enhanced Maternity and Paternity pay
- Corporate staff discount for all facilities including Maternity packages at The Portland
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you
- Discounts with over 800 major retailers
Culture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other. Our mission is simple, above all else we're committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:
- Unique and Individual: We recognise and value everyone as unique and individual
- Kindness and compassion: We treat people with kindness and compassion
- Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness
- Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity
Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we're happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
Healthcare Assistant - Outpatients in City of London employer: HCA Healthcare
HCA Healthcare UK is an exceptional employer that prioritises the care and improvement of human life, making every role meaningful, especially for an IT Project Manager. With a strong commitment to employee wellbeing, we offer generous benefits including private healthcare, a robust pension scheme, and ample opportunities for career development within a large, multi-site healthcare group. Our inclusive work culture fosters kindness, integrity, and respect, ensuring that every team member feels valued and supported in their professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Healthcare Assistant - Outpatients in City of London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like HCA Healthcare.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at HCA Healthcare.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like HCA Healthcare, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Healthcare Assistant - Outpatients in City of London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at HCA Healthcare.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at HCA Healthcare.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to HCA Healthcare. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at HCA Healthcare. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at HCA Healthcare
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research HCA Healthcare’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
