At a Glance
- Tasks: Deliver exceptional service at the hospital reception, creating memorable first and last impressions.
- Company: Join HCA UK, a leading healthcare provider with a commitment to improving lives.
- Benefits: Earn £12.71/hour with flexible shifts and opportunities for career progression.
- Other info: Enjoy a supportive culture that values your unique perspective and well-being.
- Why this job: Be part of a compassionate team making a real difference in patients' lives.
- Qualifications: Experience in customer service, preferably in healthcare or corporate settings.
The predicted salary is between 12.71 - 12.71 £ per hour.
We are currently recruiting for Receptionists to join our bank pool as part of our Front of House Team at London Bridge Hospital. As part of the team working at the various hospital reception areas, you will be responsible for delivering a service that creates the first and last impressions of every guest or patient who visits the hospital.
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients.
What you’ll do:
- Ensure that all Hospital and Statutory Policies are adhered to at all times.
- Be competent and follow the departmental emergency procedures including Fire Alarm, Cardiac Arrest, loss of Switchboard or loss of pager system and any other emergency procedures related to the Front of House.
- Maintain the high 5* Service Standards of the patients, visitors, consultants and staff, continually aiming to exceed expectations.
- Deal with issues, complaints, requests, and enquiries promptly and courteously, notifying the individuals concerned and following up accordingly.
- Escort Patients to and from the relevant assigned rooms.
- Escort Visitors in/out of any HCA internal premises if required (in hours/out of hours).
- Check the admission list on a daily basis and communicate accordingly with the Porters and Duty Managers - Front of House team and if necessary with Security.
- Ensure all relevant information and details are collected on admission stage as per instructions provided.
- Be professional and helpful with the out of hours switchboard duties.
What you’ll bring:
- Previous experience within a similar, customer/client centric Reception role.
- Experience within the healthcare industry or a large corporate business would be advantageous.
- Excellent communication skills.
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
Culture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other. Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:
- Unique and Individual: We recognise and value everyone as unique and individual.
- Kindness and compassion: We treat people with kindness and compassion.
- Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness.
- Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity.
Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
BANK Receptionist (London) employer: HCA Healthcare
HCA Healthcare UK is an exceptional employer that prioritises the care and improvement of human life, making every role meaningful, especially for an IT Project Manager. With a strong commitment to employee wellbeing, we offer generous benefits including private healthcare, a robust pension scheme, and ample opportunities for career development within a large, multi-site healthcare group. Our inclusive work culture fosters kindness, integrity, and respect, ensuring that every team member feels valued and supported in their professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land BANK Receptionist (London)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HCA Healthcare. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HCA Healthcare before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace BANK Receptionist (London)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HCA Healthcare:Your cover letter is your chance to shine! Tell us why you want to work at HCA Healthcare specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HCA Healthcare!
How to prepare for a job interview at HCA Healthcare
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
