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- Tasks: Support IT operations by resolving incidents and coordinating with teams for timely solutions.
- Company: Join HCA UK, a leading healthcare provider dedicated to improving lives through exceptional care.
- Benefits: Enjoy 25 days holiday, private healthcare, pension contributions, and flexible perks tailored for you.
- Why this job: Be part of a mission-driven team that values your input and prioritises your wellbeing.
- Qualifications: Hands-on experience with iOS, mobile technologies, and strong communication skills are essential.
- Other info: Opportunities for career progression and a supportive work culture await you.
The predicted salary is between 36000 - 60000 £ per year.
HCA Healthcare UK's Information Technology Group (ITG) is a Group IT function, developing and managing all aspects of healthcare IT across our portfolio of hospitals, clinics, outpatient centres, laboratories, and other associated businesses.
As a Senior Technical Services Analyst in ITG Service Delivery Department at HCA UK, you will be providing a deputy support role to Facility Head of IT and Team Lead in processing and coordination of appropriate and timely responses to incident reports, including channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping clients appraised of progress towards service restoration.
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients.
What you’ll do:
- Investigate causes of incidents and seek resolution.
- Escalate unresolved incidents.
- Facilitate recovery, following resolution of incidents.
- Document and close resolved incidents according to agreed procedures.
- Work closely with ITG teams to ensure IT issues are identified, logged, documented and resolved in a timely fashion during BAU and on call.
- Create documentation for new client hardware per new technologies or technologies going end of life.
What you’ll bring:
- Hands-on technical experience in deploying and supporting iOS operating systems and applications.
- Hands-on technical experience in first-line vendor support and management (speaking with vendors to troubleshoot the installation and support of technical products).
- Hands-on technical experience in deploying and supporting Mobile and Device technologies, specifically including Mobile computing power systems, Cellular/Mobile computing technologies, Mobile Device Management (MDM).
- Technical experience in deploying and supporting hardware, specifically: Enterprise level PC/laptop/tablets/PDA devices; healthcare industry-standard display products; enterprise-level print/imaging, barcode scanning technologies.
- Good communication skills while responding to tickets and incidents and while working with other ITG/Business stakeholders.
- Advises on available standards, methods, tools, applications and processes relevant to group specialisms and can make appropriate choices from alternatives.
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Senior Technical Services Analyst you’ll be eligible for:
- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
- Private Healthcare Insurance for treatment at our leading hospitals.
- Private pension contribution which increases with length of service.
- Season Ticket Loan and Cycle to Work scheme.
- Group Life Assurance from day one.
- Critical illness cover.
- Enhanced Maternity and Paternity pay.
- Corporate staff discount for all facilities including Maternity packages at The Portland.
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
- Discounts with over 800 major retailers.
Culture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other. Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues.
Senior Technical Services Analyst (Zone 1) employer: HCA Healthcare UK
Contact Detail:
HCA Healthcare UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Services Analyst (Zone 1)
✨Tip Number 1
Familiarise yourself with the latest iOS operating systems and applications, as well as Mobile Device Management (MDM) solutions. Being able to discuss recent updates or features during your interview can demonstrate your proactive approach and technical knowledge.
✨Tip Number 2
Network with current or former employees of HCA UK on platforms like LinkedIn. Engaging in conversations about their experiences can provide you with valuable insights into the company culture and expectations for the Senior Technical Services Analyst role.
✨Tip Number 3
Prepare to discuss specific incidents you've resolved in previous roles, particularly those involving vendor support and hardware deployment. Highlighting your hands-on experience will show that you can effectively manage and resolve technical issues.
✨Tip Number 4
Research HCA UK's mission and values thoroughly. Be ready to articulate how your personal values align with their commitment to improving human life, as this will resonate well during interviews and demonstrate your genuine interest in the role.
We think you need these skills to ace Senior Technical Services Analyst (Zone 1)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly with iOS operating systems and mobile device technologies. Use specific examples that demonstrate your hands-on experience and problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for healthcare IT and how your skills align with HCA UK's mission of improving human life. Mention your experience in incident management and your ability to communicate effectively with stakeholders.
Highlight Technical Skills: Clearly list your technical skills related to hardware deployment, mobile computing, and vendor support. Use bullet points for clarity and ensure you include any relevant certifications or training.
Showcase Soft Skills: Don't forget to mention your communication skills and teamwork experience. Provide examples of how you've successfully collaborated with others to resolve incidents or improve processes in previous roles.
How to prepare for a job interview at HCA Healthcare UK
✨Showcase Your Technical Expertise
As a Senior Technical Services Analyst, it's crucial to demonstrate your hands-on experience with iOS operating systems and mobile device technologies. Be prepared to discuss specific instances where you've successfully deployed or supported these systems, as well as any challenges you faced and how you overcame them.
✨Communicate Clearly and Effectively
Good communication skills are essential for this role. During the interview, practice articulating your thoughts clearly, especially when discussing past incidents you've managed. Highlight your ability to keep clients informed and collaborate with IT teams to resolve issues efficiently.
✨Understand the Company’s Mission
Familiarise yourself with HCA UK's commitment to improving human life. Reflect on how your personal values align with this mission and be ready to share examples of how you've contributed to similar goals in your previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples where you've had to investigate incidents, escalate unresolved issues, or facilitate recovery. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
