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- Tasks: Manage Front of House, provide patient care, and assist with admin tasks.
- Company: Join HCA UK, a leading provider of privately funded healthcare.
- Benefits: Enjoy 25 days holiday, private healthcare, pension contributions, and discounts at over 800 retailers.
- Why this job: Be part of a supportive team focused on exceptional patient care and personal growth.
- Qualifications: Previous reception experience in healthcare and a friendly attitude are essential.
- Other info: Opportunity for career progression and flexible working conditions.
The predicted salary is between 22700 - 28000 £ per year.
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Role: Senior Receptionist (+ Admin)
Location: Manchester
Full-Time: 37.5 hours per week
Contract: Permanent – Monday to Friday
Salary: £27,000 to £28,000 depending on experience
We’re looking for a Senior Receptionist to join our team at the prestigious HCA UK Primary Care Team in Manchester. From time to time you may be asked to work at our Wilmslow Clinic too, and travel for this will be paid.
As a Senior Receptionist you will be accountable for management of Front of House within your clinic. You will provide a caring and efficient patient experience from start to finish, constantly delivering high quality five star customer care to both internal and external clients. You will also be able to get involved with some administration work in addition to your reception duties
This is a fabulous opportunity for you to work in a wonderful location as part of our friendly and supportive Primary Care team.
What You\’ll Do
- Welcome all patients, visitors and staff to the Front of House area, providing information and dealing with enquiries in a friendly and professional manner at all times
- Book appointments correctly and accurately for all type of appointments requested face to face or for follow up appointments
- Accurately register and update of patient details on the relevant practice management systems
- Working collaboratively with the GPs, Technicians, Patient Navigator & Resource Management
- Line manage Reception staff at your site, ensuring continual development, coaching and training is delivered
What You\’ll Bring
- Good general level of education
- Computer literate
- Previous reception experience is essential, ideally within healthcare
- Previous people management experiment desirable
- Proven ability to work flexibly and accurately with changing priorities and deliver a confidential and high-quality customer-focused service.
- A friendly \”can-do\” attitude
Being a part of one of the largest providers of privately funded healthcare means our patients have direct access to in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
Benefits
That\’s why we offer a host of flexible benefits that reflect the invaluable contribution our teams make every day. As a Senior Receptionist you\’ll be eligible for:
- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
- Private Healthcare Insurance for treatment at our leading hospitals
- Private pension contribution which increases with length of service
- Season Ticket Loan and Cycle to Work scheme
- Group Life Assurance from day one
- Critical illness cover
- Enhanced Maternity and Paternity pay
- Corporate staff discount for all facilities including Maternity packages at The Portland
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you
- Discounts with over 800 major retailers
Culture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our Mission Is Simple, Above All Else We’re Committed To The Care And Improvement Of Human Life, a Clear Statement That Extends To Both Our Patients And Colleagues. To Achieve This, We Live And Breathe Four Core Values
- Unique and Individual: We recognise and value everyone as unique and individual
- Kindness and compassion: We treat people with kindness and compassion
- Honesty, integrity and fairness: – We act with absolute honesty, integrity and fairness
- Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Administrative
-
Industries
Hospitals and Health Care
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Senior Receptionist employer: HCA Healthcare UK
Contact Detail:
HCA Healthcare UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Receptionist
✨Tip Number 1
Familiarise yourself with the healthcare sector, especially the specific services offered by HCA UK. Understanding their mission and values will help you align your responses during any interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your previous reception experience, particularly in healthcare settings. Be prepared to discuss specific scenarios where you provided exceptional customer service or managed challenging situations effectively.
✨Tip Number 3
Showcase your people management skills. If you've led a team before, think of examples where you successfully coached or developed staff, as this is a key aspect of the Senior Receptionist role.
✨Tip Number 4
Prepare to discuss how you handle changing priorities and maintain confidentiality. The ability to adapt in a fast-paced environment while ensuring patient information is secure is crucial for this position.
We think you need these skills to ace Senior Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in reception and administration roles. Emphasise any previous healthcare experience and people management skills, as these are crucial for the Senior Receptionist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention specific examples of how you've delivered high-quality care in past roles and how you align with the company's values of kindness and compassion.
Highlight Key Skills: In your application, clearly outline your computer literacy and ability to manage changing priorities. Use bullet points to make these skills stand out, as they are essential for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital for a Senior Receptionist.
How to prepare for a job interview at HCA Healthcare UK
✨Showcase Your Customer Service Skills
As a Senior Receptionist, you'll be the first point of contact for patients and visitors. Highlight your previous experience in delivering exceptional customer service, especially in a healthcare setting. Be ready to share specific examples of how you've handled difficult situations with kindness and professionalism.
✨Demonstrate Your Organisational Abilities
This role requires excellent organisational skills, so prepare to discuss how you manage appointments and patient records efficiently. You might want to mention any systems or software you're familiar with that can help streamline these processes.
✨Emphasise Team Collaboration
You'll be working closely with GPs and other staff members, so it's important to show that you can work well in a team. Share experiences where you've successfully collaborated with others to improve patient care or streamline operations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think about common challenges faced in reception roles and how you would address them, such as managing a busy front desk or dealing with an upset patient.
