At a Glance
- Tasks: Welcome private patients and ensure a seamless experience at our exclusive GP facility.
- Company: Join HCA UK, a leading healthcare provider with a commitment to exceptional care.
- Benefits: Enjoy 25 days holiday, private healthcare, and flexible benefits tailored for you.
- Other info: Dynamic work environment with opportunities for career progression and personal growth.
- Why this job: Be the first point of contact, making a real difference in patient experiences.
- Qualifications: Previous receptionist experience in healthcare or luxury customer service is essential.
The predicted salary is between 30784 - 33000 £ per year.
Location: London
Hours: Full-time, 40 hours per week. Monday to Friday
Shifts: Rotating between early shift 7.45am-4.45pm and late shift 9.15am-6.15pm
Contract: Permanent
Salary: £30,784 to £33,000 depending on experience.
We are now seeking an experienced Senior Receptionist to join our highly professional Front Desk team. HCA UK Primary Care is an exclusive private GP patient facility within HCA Healthcare UK, delivering outstanding care in a calm, discreet, and welcoming environment.
Our GP Front Desk team play a critical role in shaping the patient experience, acting as the first point of contact for our private patients and ensuring a seamless journey throughout their visit. There will be a high level of autonomy in this position, requiring senior reception experience. As well as being patient focused, you will attend to the needs of the Private GPs onsite.
What you’ll do:
- Meet and greet private patients with warmth, professionalism, and discretion
- Act as the first point of contact for private patient GP appointments.
- Manage and oversee the end-to-end private patient experience
- Maintain accurate patient records and databases, ensuring confidentiality at all times
- Proactively support referrals and liaise with clinicians and internal departments
- Coordinate specimen collection and engage with laboratory services
- Liaise with external labs and ensure timely follow-up and communication
- Manage private patient billing, payments, and related administrative processes
- Carry out extensive administrative duties including appointment scheduling, correspondence, and record management.
- Pro-actively use initiative to follow up appointments, and ensure a seamless patient experience.
- Ensure the reception area is welcoming, clean, and functioning at a 1st class standard
- Attend to the needs of the private GPs, ensuring they have everything they need.
What you'll bring:
- Previous front-of-house or receptionist experience within a health centre or front of house experience within an elite 5-star hotel or luxury customer service environment, where exceptional service standards are essential.
- A strong commitment to delivering five-star customer service
- Excellent organisational skills with a high level of attention to detail
- Confidence using administrative systems and patient databases
- Strong communication and interpersonal skills. Due to the VIP/Elite level patient, you must be discreet and respectful, with any interactions
- A calm, professional approach in a fast-paced environment
- The ability to handle sensitive information on a needs to know basis.
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day.
As a Senior Receptionist you’ll be eligible for:
- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
- Private Healthcare Insurance for treatment at our leading hospitals.
- Private pension contribution which increases with length of service.
- Season Ticket Loan and Cycle to Work scheme.
- Group Life Assurance from day one.
- Critical illness cover.
- Enhanced Maternity and Paternity pay.
- Corporate staff discount for all facilities including Maternity packages at The Portland.
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
- Discounts with over 800 major retailers.
Culture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:
- Unique and Individual: We recognise and value everyone as unique and individual
- Kindness and compassion: We treat people with kindness and compassion
- Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness
- Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity
Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
Senior Receptionist in London employer: HCA Healthcare UK
HCA Healthcare UK is an exceptional employer, offering a unique opportunity for Resident Doctors in Paediatrics/Neonatal to work in a world-class environment at The Portland's Hospital in London. With a strong focus on employee growth, you will have the chance to learn from leading consultants and utilise cutting-edge technology while enjoying flexible shift options that fit your lifestyle. Our inclusive work culture prioritises diversity and collaboration, ensuring that every team member can thrive and contribute to delivering outstanding patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Receptionist in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HCA Healthcare UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HCA Healthcare UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Receptionist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HCA Healthcare UK:Your cover letter is your chance to shine! Tell us why you want to work at HCA Healthcare UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HCA Healthcare UK!
How to prepare for a job interview at HCA Healthcare UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
