At a Glance
- Tasks: Be the friendly face of our medical centre, assisting patients and ensuring a smooth experience.
- Company: Join HCA UK, a leading healthcare provider with a commitment to exceptional patient care.
- Benefits: Enjoy 25 days holiday, private healthcare, pension contributions, and discounts at over 800 retailers.
- Other info: Flexible working arrangements available; we value diversity and inclusion in our workplace.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Previous experience in hospitality or healthcare is a plus; strong communication skills are essential.
The predicted salary is between 30784 - 30784 £ per year.
Location: London - The City
Full time: 40 hours per week
Shift times: Monday – Friday 07:45-16:45 / 09:15-18:15
Salary: £30,784 per annum
We’re looking for a Receptionist to join our Primary Care Team based at Roodlane Medical. At Roodlane Medical, we provide private GP and health screening services for our patients.
As a Receptionist, you’ll be the welcoming face of our medical centre. You will provide a friendly, warm and efficient reception service whilst consistently delivering high quality customer care standards to both internal and external clients and contributing to an overall exceptional client experience.
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients.
What you’ll do:
- Meet and greet all patients, visitors, GP’s and staff and assist with their enquiries
- Have a good understanding of the medical system and the relevant Microsoft office programs
- Issue clients with the necessary paperwork and explaining forms
- Deal with face to face, telephone and E-Mail queries with an excellent telephone manner and communication skills
- Work collaboratively with the Registered Manager and Clinical staff to deliver the patient journey
- Be visible, accessible and approachable for staff, patients and the public and ensure effective communication and resolution of any on site enquiries or escalation of complaints to the Senior Receptionist as needed.
- Work across several prestigious clinics all situated in Central London.
What you’ll bring:
- Previous knowledge and experience in the hospitality, service or healthcare industry would be advantageous
- Good general level of education to GCSE level or equivalent, 5 GCSEs or more preferred at C grade or above (demonstrated through a competency-based interview) or equivalent
- Excellent spoken and written English
- Computer literate with proven experience of Microsoft Office and experience of information systems
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Receptionist you’ll be eligible for:
- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
- Private Healthcare Insurance for treatment at our leading hospitals
- Private pension contribution which increases with length of service
- Season Ticket Loan and Cycle to Work scheme
- Group Life Assurance from day one
- Critical illness cover
- Enhanced Maternity and Paternity pay
- Corporate staff discount for all facilities including Maternity packages at The Portland
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you
- Discounts with over 800 major retailers
Culture and values
HCA Healthcare UK is an equal opportunity employer, committed to fostering a culture that embraces diverse perspectives and promotes our values across all areas of our organisation. As a valued member of our team, you will be expected to uphold and demonstrate HCA Healthcare UK’s core values through respectful behaviour and conduct. This includes a commitment to fostering Inclusion in all aspects of your role. We approach every patient and colleague with empathy, kindness, and understanding, ensuring a supportive and caring environments for all. We strive for excellence in everything we do, continuously improving our skills and services. Additionally, we encourage sustainable practices by considering the environmental impact of your actions whenever possible.
Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
Receptionist in London employer: HCA Healthcare UK
HCA Healthcare UK is an exceptional employer, offering a unique opportunity for Resident Doctors in Paediatrics/Neonatal to work in a world-class environment at The Portland's Hospital in London. With a strong focus on employee growth, you will have the chance to learn from leading consultants and utilise cutting-edge technology while enjoying flexible shift options that fit your lifestyle. Our inclusive work culture prioritises diversity and collaboration, ensuring that every team member can thrive and contribute to delivering outstanding patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HCA Healthcare UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HCA Healthcare UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HCA Healthcare UK:Your cover letter is your chance to shine! Tell us why you want to work at HCA Healthcare UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HCA Healthcare UK!
How to prepare for a job interview at HCA Healthcare UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
