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For Companies At a Glance
- Tasks: Lead and manage teams in catering and housekeeping to ensure top-notch patient experiences.
- Company: Join HCA UK, a leading healthcare provider with over 50 years of excellence.
- Benefits: Enjoy flexible working, private healthcare, generous holiday, and discounts at over 800 retailers.
- Why this job: Make a real impact on patient care while developing your career in a supportive environment.
- Qualifications: Management experience in a high-end setting and strong communication skills are essential.
- Other info: We celebrate diversity and offer reasonable adjustments for all applicants.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Role – Hotel Services Manager
Location – Multi site, The Christie Clinic, M20 4BX and The Wilmslow Hospital, SK9 1NY
Full Time – 37.5 hours
Permanent
Salary – Competitive experience + Benefits (pension, health cover, flexible benefits and excellent career development)
We have an exciting opportunity for a Hotel Services Manager to join our facilities in our North region.
This a fantastic opportunity for someone with high end customer experience training, who can help ensure our teams are providing a first-class patient experience.
Your role as a Hotel Services Manager, you will help manage multiple teams of including the Catering and Housekeeping, continually aiming to exceed customer expectations.
You will feedback incentives to the Senior Managers on how we can grow and retain our teams and ensure the patient experience of everyone coming into our premises, is always positive and our teams first focus.
At HCA UK we care about what you care about. We care that you want to deliver the very best care. We care that you want a career you can be proud of. We care that you want working conditions that support your health and wellbeing. Let us care for you and your career, the same way you do for others.
Duties & Responsibilities
- Managing teams and HR processes
- Manage and have responsibility for Hotel Services budgets
- Ensure the use of corporate contracts working with external contractors to ensure smooth running of the site
- Facilitate professional and personal development of managers and supervisors
- Support with audits, inspections and executive rounding’s across Hotel Services
- Manage patient satisfaction results for the hospital, setting up action plans with relevant stakeholders
Skills & experience
- Management and leadership skills
- Working in 5* environment
- Health and Safety procedures
- Good verbal and non-verbal communication skills
- Good time management with the ability to prioritise and deliver to deadlines
- Excellent organisational skills
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
We believe that by caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Hotel Services Manager, you’ll be eligible for:
- For 40 hours full time contracts, 264 hours holiday each year (inclusive of bank holidays) increasing with service, with option to buy or sell leave to suit you. This is pro-rata for part time contracts.
- Private Healthcare Insurance for treatment at our leading hospitals
- Private pension contribution which increases with length of service
- Season Ticket Loan and Cycle to Work scheme
- Group Life Assurance from day one
- Critical illness cover
- Enhanced Maternity and Paternity pay
- Corporate staff discount for all facilities including Maternity packages at The Portland
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you
- Discounts with over 800 major retailers
- Access to wellbeing support tools, through us thrive 365 channels, onsite mental health first aiders, and free counselling up to 6 sessions per annum
Culture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:
- Unique and Individual: We recognise and value everyone as unique and individual
- Kindness and compassion: We treat people with kindness and compassion
- Honesty, integrity and fairness: – We act with absolute honesty, integrity and fairness
- Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity
Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
International candidates
HCA Healthcare UK hold a Tier 2 sponsorship licence which permits us to be able to recruit the best talent in the UK as well as overseas. The license allows us to support General Visas as well as the Intra-company Transfer Visa for candidates that meet the specific role requirements. Your recruiter will be able to discuss whether this would be applicable to you during the application process, as well as running through any potential financial support with relocation.
#LI-LC1
Head of Hotel Services employer: HCA Healthcare UK
Contact Detail:
HCA Healthcare UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Hotel Services
✨Tip Number 1
Familiarise yourself with the specific needs and expectations of high-end customer service in healthcare settings. Research best practices in patient experience management to demonstrate your understanding during interviews.
✨Tip Number 2
Network with professionals in the healthcare and hospitality sectors. Attend relevant industry events or join online forums to connect with others who can provide insights or even referrals for the Hotel Services Manager role.
✨Tip Number 3
Prepare to discuss your experience in managing diverse teams and budgets. Be ready to share specific examples of how you've successfully improved patient satisfaction and team performance in previous roles.
✨Tip Number 4
Showcase your knowledge of health and safety procedures relevant to hotel services in a healthcare environment. This will highlight your commitment to maintaining high standards and ensuring a safe experience for patients and staff alike.
We think you need these skills to ace Head of Hotel Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel services management, particularly in high-end environments. Emphasise your leadership skills and any experience with catering and housekeeping teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional patient experiences. Mention specific examples of how you've exceeded customer expectations in previous roles and how you align with HCA UK's values.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as management and leadership abilities, health and safety knowledge, and excellent communication skills. Use concrete examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a managerial role.
How to prepare for a job interview at HCA Healthcare UK
✨Showcase Your Leadership Skills
As a Head of Hotel Services, you'll be managing multiple teams. Be prepared to discuss your leadership style and provide examples of how you've successfully led teams in the past, particularly in high-pressure environments.
✨Demonstrate Customer-Centric Thinking
This role focuses on providing a first-class patient experience. Share specific instances where you've gone above and beyond to meet customer needs, and how you plan to implement similar strategies in this position.
✨Familiarise Yourself with Health and Safety Protocols
Understanding health and safety procedures is crucial in this role. Brush up on relevant regulations and be ready to discuss how you would ensure compliance and promote a safe environment for both staff and patients.
✨Prepare for Budget Management Questions
You'll have responsibility for Hotel Services budgets, so expect questions about financial management. Be ready to discuss your experience with budgeting, cost control, and how you've maximised resources in previous roles.
