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- Tasks: Lead and manage PSG medical practices for top-notch service delivery.
- Company: HCA UK is a leading healthcare provider with over 50 years of experience.
- Benefits: Enjoy flexible working, 25 days holiday, private healthcare, and discounts at major retailers.
- Why this job: Join a mission-driven team focused on exceptional patient care and employee wellbeing.
- Qualifications: 3+ years in healthcare management, strong leadership, and financial skills required.
- Other info: Diversity and inclusion are core values; flexible working arrangements available.
The predicted salary is between 43200 - 72000 £ per year.
We’ve been made aware recently of individuals impersonating HCA Healthcare UK colleagues as part of a fraudulent job scheme. Please be aware that HCA Healthcare UK would never ask for payments to secure a job offer, visa or work permit. If you are ever in any doubt about the validity of your job application/offer you can contact our recruitment team directly via email at
Location: Corporate Head Office
Permanent Full time: 37.5 hours per week
Shift times: Monday – Friday, 9am – 5:30pm
Hybrid Working
Salary: Competitive.
We’re looking for an Area Operations Manager to join our HCA UK Physician Services Group based at our Corporate Head Office.
The Area Operations Manager will lead, direct, manage and develop PSG medical practices in order to provide an efficient, seamless and first class level of service to all its users (including consultants). This will include business development, budget management, monitoring consultant activity, maximizing patient revenue streams and patient activity in addition to developing and implementing administrative standard operating procedures, recruitment of staff and internal practice policies and procedures. You will be responsible for the public image of PSG medical practices, maintaining the highest level of relations with its stakeholders at all times.
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients.
What you’ll do:
- Oversee the daily operations of the clinic, including planning, organizing, and implementing programs and activities.
- Provide regular performance reports to the Physician Services Group senior management team.
- Develop, manage, and track the practice budget, including forecasting and expenditures.
- Recruit, train, supervise, and evaluate staff.
- Communicate any operational issues, staff concerns, or improvement suggestions to the Director of Operations or relevant leadership.
- Maintain strong relationships with doctors, vendors, and other healthcare facilities.
- Arrange coverage for secretaries during their absence.
- Manage staffing and HR-related information in HCA databases.
- Address patient complaints promptly and compassionately, following HCA policies.
- Provide leadership to ensure consultants adhere to agreed practices, protocols, and treatment guidelines.
- Support the Senior Marketing Manager in maximizing revenue opportunities.
What you’ll bring:
- Previous experience in a healthcare or clinic setting management or at least 3 years managing a practice or clinic.
- Demonstrated experience leading and/or supervising others.
- Experience of working in teams and able to promote teamwork and employee motivation.
- Financial management experience including understanding of spreadsheets.
- Working knowledge of practice management software (DGL and/or MedDBase preferred).
- Excellent organisational skills.
- Strong leadership skills.
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As an Area Operations Manager you’ll be eligible for:
- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
- Private Healthcare Insurance for treatment at our leading hospitals.
- Private pension contribution which increases with length of service.
- Season Ticket Loan and Cycle to Work scheme.
- Group Life Assurance from day one.
- Critical illness cover.
- Enhanced Maternity and Paternity pay.
- Corporate staff discount for all facilities including Maternity packages at The Portland.
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
- Discounts with over 800 major retailers.
Diversity and Inclusion
Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
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PSG Area Operations Manager employer: Hca Cancer Network
Contact Detail:
Hca Cancer Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PSG Area Operations Manager
✨Tip Number 1
Familiarize yourself with the specific healthcare practices and operational standards that HCA UK follows. Understanding their approach to patient care and operational efficiency will help you align your experience with their expectations during the interview.
✨Tip Number 2
Network with current or former employees of HCA UK, especially those in management roles. They can provide valuable insights into the company culture and what it takes to succeed as an Area Operations Manager.
✨Tip Number 3
Prepare to discuss your financial management experience in detail. Be ready to share examples of how you've successfully managed budgets and improved revenue streams in previous roles, as this is a key responsibility for the position.
✨Tip Number 4
Highlight your leadership skills and experience in team management. Be prepared to give examples of how you've motivated teams and resolved conflicts, as strong leadership is crucial for the Area Operations Manager role.
We think you need these skills to ace PSG Area Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in healthcare management, particularly any roles where you've led teams or managed clinic operations. Use specific examples that demonstrate your leadership and financial management skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for healthcare and your commitment to improving patient care. Mention how your previous experiences align with the responsibilities of the Area Operations Manager role and how you can contribute to HCA UK's mission.
Highlight Relevant Skills: Emphasize your organizational and leadership skills, as well as your experience with practice management software. Be sure to mention any financial management experience and your ability to work collaboratively within a team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a managerial role.
How to prepare for a job interview at Hca Cancer Network
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of an Area Operations Manager. Familiarize yourself with the key tasks such as budget management, staff recruitment, and maintaining relationships with stakeholders. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Leadership Experience
Prepare to discuss your previous leadership roles and how you've successfully managed teams in a healthcare or clinic setting. Highlight specific examples where you motivated your team, resolved conflicts, or improved operational efficiency. This will show that you have the necessary skills to lead effectively.
✨Demonstrate Financial Acumen
Since financial management is a crucial part of this role, be ready to talk about your experience with budgeting and financial forecasting. Bring examples of how you've managed budgets in the past and any tools or software you used, like spreadsheets or practice management software.
✨Emphasize Patient-Centric Approach
HCA UK values exceptional patient care, so be prepared to discuss how you prioritize patient needs in your operations. Share examples of how you've handled patient complaints or improved patient services in your previous roles, showcasing your commitment to high-quality care.
