Practice Manager | Neurosurgery

Location: The Harley Street Clinic

Permanent, Full time – 37.5 hours per week. This role does not offer hybrid working.

Shift Times: Monday – Friday, 9-5pm with flexibility to start earlier and later.

Salary: Competitive.

We’re looking for a Practice Manager to join our Neurosurgery team based at The Harley Street Clinic, one of London’s leading private healthcare facilities. As a vital part of our team, you’ll oversee the day-to-day operations of a busy neurosurgery practice, managing a team of 6 medical secretaries and collaborating with 7 Consultants. If you’re passionate about delivering exceptional patient care, driving operational excellence, and leading a team with purpose, this is the role for you. Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor, we all have a part to play in delivering exceptional care to our patients. Others may think this is just a managerial role – but to us, you’ll be part of a dedicated team with a shared purpose: improving lives every single day.

What you’ll do:

• Operational Management: Oversee clinic operations, ensuring efficient workflows and smooth coordination across teams.
• Staff Leadership: Recruit, train, and manage a diverse team, promoting a positive work culture and fostering professional growth.
• Patient Care: Ensure high-quality, compassionate care and a seamless patient experience from start to finish.
• Compliance & Quality: Maintain regulatory compliance, implement quality assurance programs, and manage clinic systems to ensure excellence in patient services.
• Financial Oversight: Manage the financial aspects of the clinic.

What you’ll bring:

• Prior experience as a Practice Manager in a healthcare or clinical setting (private sector preferred).
• Several years of experience within people management is highly desirable.
• Strong leadership, communication, and organisational skills with a proven ability to manage a diverse team and drive operational success.
• In-depth knowledge of healthcare regulations, medical office operations, and patient care.
• High attention to detail and the ability to work under pressure.
• Proficient in using hospital or clinical IT systems.

Why HCA UK?

Originally founded over 50 years ago by Dr. Thomas Frist, HCA has become one of the world’s leading healthcare providers. In the UK, we’re a top provider of privately funded healthcare and have invested over £500 million in cutting-edge treatments, technology and facilities. As a Practice Manager, you’ll benefit from a wide range of perks and development opportunities, including:

• 25 days holiday (plus bank holidays), with the option to buy or sell additional leave.
• Private Healthcare Insurance for treatment at our world-class hospitals.
• Enhanced pension scheme and life assurance from day one.
• Season Ticket Loan, Cycle to Work scheme and critical illness cover.
• Discounts across 800+ retailers and exclusive packages at The Portland Hospital.
• Supportive culture with a focus on career growth, wellbeing, and flexibility.

Our Culture and Values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and experiences each of us bring. When you feel seen, heard and supported, you can be your best – for our patients and each other. We live by four core values:

• Unique and Individual: We value everyone’s individuality.
• Kindness and Compassion: We treat everyone with empathy and respect.
• Honesty, Integrity and Fairness: We are open, transparent and just.
• Loyalty, Respect and Dignity: We build trust and treat all with care.

Reasonable Adjustments

We’re committed to equity and accessibility. As a Disability Confident employer, we’ll support you through any reasonable adjustments needed in both the recruitment process and the workplace.