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For Companies At a Glance
- Tasks: Support operations for reservations and events at two iconic venues.
- Company: Renowned independent restaurant group with ambitious expansion plans.
- Benefits: Competitive pay, professional development opportunities, and a pleasant working environment.
- Why this job: Join a growing hospitality group and make a real impact on guest experiences.
- Qualifications: Experience in high-end hospitality, strong leadership, and exceptional communication skills.
- Other info: Stable environment with low staff turnover and career growth opportunities.
The predicted salary is between 13 - 16 £ per hour.
Our client is an iconic, independent restaurant and event venue group, renowned for delivering exceptional dining experiences across two highly successful locations. Well-established in London, the group has ambitious plans to expand its portfolio in the coming years. This is an excellent opportunity for a talented Reservations and Events Coordinator to join a stable, distinctive, and forward-thinking operation.
Role Overview
The Reservations and Events Coordinator will support the Group Head of Reservations and Events in overseeing restaurant, event, and membership operations across two unique venues. This role is based at Head Office in Victoria.
Package and Benefits
- £16.21 per hour
- 45 hours per week, mixed-shifts
- Opportunities for professional development, including WSET, Health & Safety, and Food & Beverage certifications
- Childcare schemes
- Pleasant working environment with low staff turnover
Key Responsibilities
- Support the Reservations and Events Coordinator in leading operations across both venues
- Handle telephone and email enquiries professionally and efficiently
- Manage and resolve guest complaints with diplomacy
- Coordinate staff rotas and ensure effective team delegation
- Motivate, guide, and organise the reservations and events teams
- Manage all third-party enquiries and bookings
- Produce and maintain reports for reservations and events
- Collaborate closely with the Group’s Private Dining & Membership Manager
Candidate Profile
- Proven experience in both reservations and events within a busy, high-end hospitality environment
- Strong leadership skills with the ability to inspire and mentor team members
- Exceptional communication skills, including a professional telephone manner
- Highly organised, proactive, and detail-oriented
- Demonstrated stability and commitment in previous roles
- Impeccable personal presentation and strong interpersonal skills
This is a rare opportunity to be part of an established and growing hospitality group, offering a professional and supportive working environment alongside opportunities for career development.
Reservations and Events Coordinator employer: H&C Solutions
Contact Detail:
H&C Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations and Events Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values. Tailor your responses to highlight how your experience aligns with their needs.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build your confidence. Focus on articulating your past experiences and how they relate to the role of Reservations and Events Coordinator.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Reservations and Events Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in reservations and events, and don’t forget to showcase any leadership roles you've had!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your experience aligns with our needs. Keep it professional but let your personality come through.
Showcase Your Communication Skills: Since this role involves handling enquiries and guest complaints, make sure to demonstrate your exceptional communication skills in your application. A well-written application can set you apart from the rest!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our growing hospitality group!
How to prepare for a job interview at H&C Solutions
✨Know the Venue Inside Out
Before your interview, make sure you research the restaurant and event venues thoroughly. Familiarise yourself with their menu, style, and any unique features they offer. This will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their specific operations.
✨Showcase Your Communication Skills
As a Reservations and Events Coordinator, exceptional communication is key. During the interview, demonstrate your professional telephone manner and ability to handle enquiries. You might even role-play a scenario where you manage a guest complaint to showcase your diplomacy and problem-solving skills.
✨Highlight Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and priorities in a busy environment. Share specific examples from your past experiences where you successfully coordinated events or handled reservations under pressure. This will show that you’re detail-oriented and proactive, which are crucial for this role.
✨Emphasise Team Leadership
Since the role involves motivating and guiding teams, come ready with examples of how you've inspired or mentored colleagues in previous positions. Discuss your leadership style and how you ensure effective team delegation, as this will resonate well with the interviewers looking for someone who can lead their reservations and events teams.
