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For Companies At a Glance
- Tasks: Support operations for reservations and events at two iconic venues.
- Company: Renowned independent restaurant group with exciting expansion plans.
- Benefits: £16.21 per hour, professional development opportunities, and childcare schemes.
- Why this job: Join a dynamic team and make memorable experiences for guests.
- Qualifications: Experience in high-end hospitality and strong leadership skills.
- Other info: Enjoy a supportive environment with low staff turnover and career growth.
The predicted salary is between 13 - 16 £ per hour.
Our client is an iconic, independent restaurant and event venue group, renowned for delivering exceptional dining experiences across two highly successful locations. Well-established in London, the group has ambitious plans to expand its portfolio in the coming years. This is an excellent opportunity for a talented Reservations and Events Coordinator to join a stable, distinctive, and forward-thinking operation.
Role Overview
The Reservations and Events Coordinator will support the Group Head of Reservations and Events in overseeing restaurant, event, and membership operations across two unique venues. This role is based at Head Office in Victoria.
Package and Benefits
- £16.21 per hour
- 45 hours per week, mixed-shifts
- Opportunities for professional development, including WSET, Health & Safety, and Food & Beverage certifications
- Childcare schemes
- Pleasant working environment with low staff turnover
Key Responsibilities
- Support the Reservations and Events Coordinator in leading operations across both venues
- Handle telephone and email enquiries professionally and efficiently
- Manage and resolve guest complaints with diplomacy
- Coordinate staff rotas and ensure effective team delegation
- Motivate, guide, and organise the reservations and events teams
- Manage all third-party enquiries and bookings
- Produce and maintain reports for reservations and events
- Collaborate closely with the Group’s Private Dining & Membership Manager
Candidate Profile
- Proven experience in both reservations and events within a busy, high-end hospitality environment
- Strong leadership skills with the ability to inspire and mentor team members
- Exceptional communication skills, including a professional telephone manner
- Highly organised, proactive, and detail-oriented
- Demonstrated stability and commitment in previous roles
- Impeccable personal presentation and strong interpersonal skills
This is a rare opportunity to be part of an established and growing hospitality group, offering a professional and supportive working environment alongside opportunities for career development.
Reservations and Events Coordinator in London employer: H&C Solutions
Contact Detail:
H&C Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations and Events Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! Since this role requires exceptional telephone manners and guest interaction, consider doing mock interviews with friends or family to refine your approach and boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Reservations and Events Coordinator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Reservations and Events Coordinator role. Highlight your previous experience in high-end hospitality and any leadership roles you've had, as this will show us you're a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background aligns with our values. Be sure to mention specific experiences that demonstrate your exceptional communication and organisational skills.
Show Off Your Personality: We love seeing a bit of personality in applications! Don’t be afraid to let your unique voice come through in your writing. This helps us get a sense of who you are beyond just your qualifications.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at H&C Solutions
✨Know Your Venues Inside Out
Before the interview, make sure you research the restaurant and event venues thoroughly. Understand their unique offerings, dining experiences, and any recent news or events. This will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their specific operations.
✨Showcase Your Communication Skills
As a Reservations and Events Coordinator, exceptional communication is key. During the interview, demonstrate your professional telephone manner and ability to handle enquiries. You might even role-play a scenario where you manage a guest complaint to showcase your diplomacy and problem-solving skills.
✨Highlight Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and prioritise effectively. Share specific examples from your past experience where you coordinated staff rotas or managed bookings under pressure. This will illustrate your proactive approach and attention to detail, which are crucial for this role.
✨Emphasise Team Leadership Experience
Since the role involves motivating and guiding teams, come ready with examples of how you've inspired or mentored team members in previous positions. Discuss your leadership style and how you ensure effective delegation, as this will resonate well with the interviewers looking for someone who can lead their reservations and events teams.
