At a Glance
- Tasks: Lead a dynamic team to manage reservations and coordinate exciting events.
- Company: Established hospitality venue in the heart of Victoria.
- Benefits: Competitive salary, bonus incentives, and Monday to Friday shifts.
- Other info: Great career growth opportunities in a vibrant environment.
- Why this job: Join a stable team and make memorable experiences for guests.
- Qualifications: Strong leadership, communication skills, and experience with reservation systems.
The predicted salary is between 45000 - 45000 € per year.
A well‑established hospitality venue in Victoria is seeking a confident, hands‑on Reservations & Events Manager to lead a stable team of seven to oversee all incoming enquiries, bookings, and event coordination. The role focuses on driving revenue, managing third‑party platforms, producing key reports, and ensuring a smooth, guest‑focused reservations operation. You’ll motivate and organise the team, manage rotas, support private dining and membership activity, and maximise every reservations or events opportunity.
Benefits:
- Monday to Friday shift patterns.
- A guaranteed base package of £45,000 per annum (base/tronc).
- Additional tronc is payable on top (non-contractual).
- Bonus related incentives payable twice per annum.
- Based in Victoria – easy commute from most areas in London.
- Very stable team and operation.
Responsibilities:
- Responsible for the reservations and events team.
- Help answering telephone enquiries.
- Delegating staff rotas.
- Ensuring the team are motivated and organised.
- Managing all third‑party enquiries.
- Management of reports for reservations and events.
- Responsible for the groups Private Dining & Membership Manager.
- Development of sales revenue both pro/reactive.
Requirements:
- A hands‑on, natural leader with strong communication & organisational skills and the ability to coach and motivate the team.
- Knowledge of Quadranet, OpenTable, Collins and/or other reservation systems is required.
- An enthusiastic team player with a guest focused approach and excellent attention to detail.
- A result‑driven individual who can work proactively, dealing with and maximising all events/reservation enquiries.
- Have a pro‑active role in recruiting new members for the restaurant.
- Assist with hosting events when required.
Events and Reservations Manager employer: H&C Solutions
Join a well-established hospitality venue in Victoria, where you will thrive in a supportive and dynamic work environment. With a focus on employee growth, our Monday to Friday shift patterns and competitive salary package ensure a healthy work-life balance, while the stable team atmosphere fosters collaboration and motivation. Enjoy the unique advantage of working in a prime London location, making your daily commute effortless and your professional journey rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Events and Reservations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend events, and engage with professionals on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers or team members, let your enthusiasm shine through. A confident, hands-on approach will make you memorable and show that you're the perfect fit for leading a team.
✨Tip Number 3
Prepare for interviews by researching the venue and its events. Familiarise yourself with their reservation systems like Quadranet or OpenTable. This way, you can demonstrate your knowledge and how you can drive revenue and enhance guest experiences right from the start.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your skills and experience directly to us, making it easier for you to land that Events and Reservations Manager role.
We think you need these skills to ace Events and Reservations Manager
Some tips for your application 🫡
Show Your Leadership Skills:As an Events and Reservations Manager, we want to see your hands-on leadership style shine through. Share examples of how you've motivated and organised a team in the past, and don’t forget to highlight any experience you have with managing rotas or delegating tasks.
Highlight Your Communication Prowess:Strong communication skills are key for this role. Make sure to showcase your ability to handle enquiries and coordinate with various stakeholders. Use clear and concise language in your application to demonstrate that you can communicate effectively.
Detail Your Experience with Reservation Systems:We’re looking for someone familiar with systems like Quadranet, OpenTable, or Collins. Be sure to mention any relevant experience you have with these platforms, as it’ll show us you’re ready to hit the ground running.
Tailor Your Application:Take the time to tailor your application specifically for this role. Mention how your skills and experiences align with our needs, and don’t hesitate to express your enthusiasm for working with us at StudySmarter. Apply through our website to make sure your application gets noticed!
How to prepare for a job interview at H&C Solutions
✨Know Your Systems
Familiarise yourself with reservation systems like Quadranet, OpenTable, and Collins. Be ready to discuss how you've used these tools in past roles, as this will show your technical competence and readiness to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and organised a team in previous positions. Highlight specific situations where your leadership made a difference, as this role requires a hands-on leader who can inspire others.
✨Demonstrate Guest Focus
Think of instances where you went above and beyond for guests or clients. Share these stories during the interview to illustrate your guest-focused approach, which is crucial for this position.
✨Be Ready for Scenario Questions
Expect questions about handling difficult reservations or managing multiple events simultaneously. Prepare by thinking through potential scenarios and how you would address them, showcasing your problem-solving skills and attention to detail.
