At a Glance
- Tasks: Handle customer enquiries with initiative and problem-solving skills while ensuring excellent service.
- Company: Join a dynamic team at HC Slingsby PLC, known for its commitment to customer satisfaction.
- Benefits: Enjoy competitive pay, career growth opportunities, and a supportive work environment.
- Other info: Be part of a vibrant workplace where your contributions are valued.
- Why this job: Make a real difference by helping customers and contributing to sales success.
- Qualifications: Strong communication skills and a knack for understanding customer needs.
The predicted salary is between 25000 - 30000 £ per year.
To process all enquiries effectively and efficiently by applying initiative and problem-solving skills to correctly interpret customer requirements, including quotation handling and creation using the company’s business system whilst ensuring an excellent level of customer service and attention to detail is adhered to. Responding to internal and external customer requirements efficiently and balancing this with the Company’s commercial objective of maintaining and improving sales margin and volumes by the use of open questioning, ensuring buying signals are spotted and capitalised on and sales are secured by the use of appropriate closing techniques.
Main Responsibilities and Tasks:
- Co-ordinates all customer and supplier liaison (both verbal and written) regarding new sales enquiries to ensure the accurate and efficient creation of non-standard products and quotations to meet customer requirements.
- Satisfy the needs of internal and external customers efficiently whilst prioritising workload in terms of commercial potential and in consideration of the Company’s desire to reduce overall response times.
- Apply sales margins to all non-standard items, and determine appropriate levels of discount on standard items.
- Liaise with relevant sales personnel regarding quotation follow-ups to be expedited within the desired time frame for all quotations within parameters set by the Board.
- Report factual and accurate information on quotations to the external sales force and senior management.
- Ensure that all calls are effectively managed by asking open-ended questions to determine customer needs and ensuring buying signals are spotted and capitalised on.
- Overcome objections in a positive and respectful manner.
- Compliance with the Company’s Health and Safety policy including reporting all risks/issues to direct line supervisor/manager.
- Ensure that all company policies are adhered to within the scope of your role.
- Present a positive image of the company to people outside.
- Carry out any other ad hoc duties that might be required in the company’s interest.
Key Performance Indicators:
- Efficient enquiry handling and excellent attention to detail, including the accurate recording of information to ensure optimum traceability.
- Offer service excellence on both written and verbal enquiries.
- Achieve Customer Service Centre Team targets.
All telephone calls made to or from HC Slingsby PLC may be monitored and/or recorded for training and quality requirements and for the purposes of dispute resolution.
Enquiries Advisor in Baildon employer: HC Slingsby
At HC Slingsby PLC, we pride ourselves on being an exceptional employer, offering a dynamic work environment where your contributions as an Enquiries Advisor are valued and recognised. Our commitment to employee growth is evident through ongoing training opportunities and a supportive culture that encourages initiative and problem-solving. Located in a vibrant area, we provide a collaborative atmosphere that not only prioritises customer satisfaction but also fosters personal and professional development, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Enquiries Advisor in Baildon
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your open-ended questions! Think about how you can engage with potential customers or interviewers by asking questions that encourage detailed responses. This shows your problem-solving skills and helps you spot buying signals.
✨Tip Number 3
Don’t shy away from following up! After an interview or a networking event, drop a quick thank-you email. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about landing the Enquiries Advisor role with us.
We think you need these skills to ace Enquiries Advisor in Baildon
Some tips for your application 🫡
Show Off Your Problem-Solving Skills:When you're writing your application, make sure to highlight your ability to tackle challenges head-on. We love seeing examples of how you've used initiative to solve customer issues in the past!
Be Detail-Oriented:Attention to detail is key for us at StudySmarter. In your application, give specific examples of how you've maintained accuracy in your work, especially when handling enquiries or creating quotations.
Use Open-Ended Questions:Since the role involves understanding customer needs, show us that you know how to ask the right questions. Mention any experiences where you’ve successfully engaged customers by using open-ended questions to uncover their requirements.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the Enquiries Advisor position. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at HC Slingsby
✨Know Your Stuff
Before the interview, make sure you understand the role of an Enquiries Advisor inside out. Familiarise yourself with the company’s products and services, and think about how you would handle different customer enquiries. This will help you demonstrate your initiative and problem-solving skills during the interview.
✨Practice Open-Ended Questions
Since the job involves asking open-ended questions to determine customer needs, practice this skill before your interview. Think of examples where you’ve successfully used open questioning in past roles or situations. This will show that you can effectively engage with customers and spot buying signals.
✨Showcase Your Attention to Detail
Attention to detail is crucial for this role. Be prepared to discuss specific instances where your attention to detail made a difference in your work. Whether it was accurately processing information or ensuring compliance with policies, having concrete examples ready will impress your interviewers.
✨Demonstrate Customer Service Excellence
The ability to provide excellent customer service is key. Share stories that highlight your experience in managing customer interactions, especially how you overcame objections positively. This will illustrate your commitment to maintaining high standards of service and aligning with the company's commercial objectives.
