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- Tasks: Support HR by providing admin assistance and resolving queries with a customer-focused approach.
- Company: Join HC-One, a caring organisation dedicated to kindness and inclusivity.
- Benefits: Enjoy 25 days annual leave, GP online access, and discounts at over 1600 retailers.
- Why this job: Make a real difference in people's lives while developing your HR skills.
- Qualifications: GCSEs in Maths and English, CIPD qualification preferred, and strong admin experience.
- Other info: Hybrid working with opportunities for professional growth and development.
The predicted salary is between 30000 - 42000 £ per year.
About The Role
The HR Services Administrator will support the HR function to deliver a timely and effective customer focused service by providing administrative support and responding to first line queries.
Your Main Responsibilities Will Include
- Deliver professional and accurate first line advice to colleagues and managers in accordance with HC-One policies, procedures and appropriate legislation.
- Respond appropriately to queries from colleagues, managers and external parties (e.g. annual leave calculations, reference requests, pay queries), handling through to resolution where possible, and escalating more complex matters to the most appropriate person/team or seeking information from relevant departments to conclude query, and keep enquirer updated of progress throughout.
- Provide HR Admin support such as processing starters and leavers, updating personal details in IT systems, producing contracts, outcome letters, documentation for redundancy and TUPE processes, by accurately updating the relevant systems and/or producing high quality an accurate data and documents.
- Collate/download monthly reports and then review to ensure legal and regulatory requirements are adhered to in relation to visa’s, registrations with regulatory bodies, risk assessments, approvals and PVGS, DBS, following processes to address any identified potential issues.
- Co-ordinate Data Subject Access Requests (DSARs) in collaboration with the Data Protection team. Liaising with external and internal parties to request personal information where required.
- Contribute to the improvements to HR processes and procedures and the implementation and embedding of these.
- Liaise with other departments, such as Payroll, People Insights and Procurement, to share information and provide the best results for our customers.
- Engage and build strong relationships with our customers, ensuring that everyone is treated with kindness, courtesy and respect at all times.
- To work collaboratively as a team, ensuring work outcomes are delivered to an excellent standard.
- Understanding of the latest HR policies, procedures, and best practice to improve workplace efficiency.
- Maintain confidentiality in all matters, always adhering to Data Protection legislation.
- Maintain records, files and spreadsheets in line with Data Protection legislation.
About You
With a good general level of education including GCSE (or equivalent) Mathematics and English grades C/6 or higher, you are CIPD qualified or are willing to work towards, and have significant administrative experience within a large complex organisation.
A confident communicator with excellent interpersonal skills, you can clearly and concisely communicate both verbally and in written form and can build good working relationships. You have excellent listening skills and can interpret customer issues and requirements, have a high level of attention to detail, accurately recording information and providing accurate information / documents to customers and are IT literate.
Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.
About The Company
At HC-One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life.
To be able to provide the kindest possible care there are 5 qualities that everyone who is part of the HC-One team shows up with, supports and coaches in each other every single day. We call these 5 qualities Kindness the HC-One Way: We are curious and ask questions, look for clues and seek to understand. We are compassionate and try to walk in the shoes of others. We\’re creative yet practical, using our imagination to make things happen. We are courageous in how we support residents to live the life they want, and we can always be counted on.
We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse and inclusive workforce allows us to learn from each other and better represent the communities we serve.
Our dedicated, professional colleagues strive to always deliver outstanding care – and we care about our talented teams too, supporting them in their professional and personal growth. We are committed to developing people that work for us through robust career pathways, CPD and post graduate programmes.
What HC-One offer
Benefits
- Award-winning learning and development
- 25 days annual leave
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
- GP online – providing around the clock GP consultation via an interactive app – available to you and your children under 16
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
- Wellbeing – free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Human Resources
Industries
- Hospitals and Health Care
We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.
we have 2 x 12 month fixed term contracts available for this position.
This position is Hybrid working with a minimum of 1-2 days in our head office.
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HR Services Administrator employer: HC ONE
Contact Detail:
HC ONE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Services Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an HR Services Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common HR scenarios and think about how you'd handle them. Practise your responses to show off your problem-solving skills and your understanding of HC-One's values.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our amazing team at HC-One!
We think you need these skills to ace HR Services Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the HR Services Administrator role. Highlight your relevant experience and skills that match the job description, especially your administrative prowess and customer service focus.
Showcase Your Communication Skills: Since this role involves a lot of interaction with colleagues and managers, emphasise your communication skills. Use clear and concise language in your application to demonstrate how you can effectively convey information and build relationships.
Be Detail-Oriented: Attention to detail is key in HR admin tasks. Make sure your application is free from typos and errors. This not only reflects your professionalism but also shows that you can handle sensitive information accurately.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at HC ONE
✨Know Your HR Basics
Make sure you brush up on the latest HR policies and procedures. Being able to discuss these confidently will show that you're not just familiar with the role but also committed to delivering a high-quality service.
✨Practice Your Communication Skills
As an HR Services Administrator, you'll need to communicate clearly and effectively. Practise answering common HR queries and explaining processes in a straightforward manner. This will help you demonstrate your interpersonal skills during the interview.
✨Showcase Your Attention to Detail
Prepare examples from your past experience where your attention to detail made a difference. Whether it was processing documents accurately or ensuring compliance with regulations, highlighting these moments will set you apart.
✨Emphasise Kindness and Inclusivity
HC-One values kindness and inclusivity highly. Be ready to share how you've fostered positive relationships in previous roles and how you can contribute to a supportive workplace culture. This aligns perfectly with their mission and will resonate well with the interviewers.
