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For Companies At a Glance
- Tasks: Manage daily operations and be the first point of contact for new residents.
- Company: Join HC-One, where kindness and care are at the heart of everything we do.
- Benefits: Enjoy higher pay, paid DBS checks, free uniform, and 28 days annual leave.
- Why this job: Be part of a supportive team that values your growth and offers full training.
- Qualifications: No prior care experience needed; just bring your enthusiasm and organisational skills.
- Other info: Access to over 1600 discounts and a confidential support programme for you and your family.
The predicted salary is between 30000 - 42000 £ per year.
About The Role
From rotas and timesheets to being at the first point of contact for new residents looking to come and live with us, the Front of House Manager position at Lime Tree Care Home is a varied and busy role. We are looking for a dynamic and enthusiastic individual with a keen eye for detail who thrives in a varied and busy environment. A dedicated administrator, who has a knack for building strong relationships, and is looking for a challenging yet highly rewarding career. Experience in care isn’t necessary, we will cover all the training you would need to be able to hit the ground running and confidently convey what makes our homes great places to live. In a growing business, there is always scope to grow the role and we will support you in your development.
Ideal Candidate:
- Ownership Mindset: You are proactive, take initiative, and possess the ability to own your role. You are committed to excellence and take pride in delivering high-quality work.
- Customer-Focused: You have a passion for helping others and excel in delivering outstanding customer care. Your friendly and empathetic nature makes you a great advocate for our residents and relatives.
- Administrative Skills: You are highly organised, detail-oriented, and efficient in managing multiple tasks. Your administrative expertise ensures that our care home runs smoothly and efficiently.
- Relationship Builder: You have excellent interpersonal skills and enjoy building and maintaining relationships. Your positive attitude and strong communication skills make you a valuable team player.
- Sales Savvy: You have a basic understanding of sales principles and enjoy contributing to business development. Your enthusiasm for sales will help support our team’s growth objectives.
About HC-One
At HC-One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life. To be able to provide the kindest possible care there are 5 values or qualities that everyone who is part of the HC-One team shows up with, supports and coaches in each other every single day. We call these 5 qualities Kindness the HC-One Way:
- We are curious and ask questions, look for clues and seek to understand.
- We are compassionate and try to walk in the shoes of others.
- We’re creative yet practical, using our imagination to make things happen.
- We are courageous in how we support residents to live the life they want, and we can always be counted on.
We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse and inclusive workforce allows us to learn from each other and better represent the communities we serve. Our dedicated, professional colleagues strive to always deliver outstanding care - and we care about our talented teams too, supporting them in their professional and personal growth. We are committed to developing people that work for us through robust career pathways, CPD and postgraduate programmes. Throughout your career, HC-One will invest in you with great opportunities to progress into regional and national roles.
Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.
We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Front of House Manager we will invest in you and you will enjoy additional support and benefits including:
- Higher than average pay rates
- Paid Enhanced DBS/PVG
- Free uniform
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Life assurance cover for all colleagues
- Award-winning learning and development and support to achieve qualifications
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team
- Colleague discounts - Access to over 1600 high street discounts including carefully selected discount partners
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- First-rate working environment in a purpose-built luxury home
- Free onsite car parking and close to local transport links
- Refer a friend scheme
Front of House Manager employer: HC-One
Contact Detail:
HC-One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Familiarise yourself with the core values of HC-One, especially their commitment to kindness and inclusivity. During your interactions, whether in interviews or networking, highlight how your personal values align with theirs to demonstrate that you are a good cultural fit.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully built relationships in previous roles. This will help you illustrate your ability to connect with residents and their families, which is crucial for the Front of House Manager position.
✨Tip Number 3
Research common administrative challenges faced in care homes and think about how you would address them. Being able to discuss these scenarios during your interview will show your proactive mindset and readiness to take ownership of the role.
✨Tip Number 4
Network with current or former employees of HC-One to gain insights into the company culture and expectations. This can provide you with valuable information to tailor your approach and demonstrate your enthusiasm for the role during the application process.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Front of House Manager role. Emphasise your administrative skills, customer service experience, and any instances where you've built strong relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific qualities from the job description, such as your ownership mindset and customer-focused approach, to demonstrate your fit for the position.
Showcase Your Soft Skills: In your application, highlight your interpersonal skills and ability to build relationships. Use examples from past experiences to illustrate how you have successfully communicated and collaborated with others.
Research HC-One: Familiarise yourself with HC-One's values and mission. Incorporate this knowledge into your application to show that you understand their commitment to kindness and inclusivity, and explain how you embody these values.
How to prepare for a job interview at HC-One
✨Show Your Customer-Focused Attitude
During the interview, emphasise your passion for helping others and delivering outstanding customer care. Share examples of how you've gone above and beyond to assist customers or clients in previous roles.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you manage multiple tasks efficiently. You might want to mention specific tools or methods you use to stay organised, as this role requires strong administrative skills.
✨Highlight Your Relationship-Building Abilities
Talk about your interpersonal skills and provide examples of how you've successfully built and maintained relationships in past positions. This will show that you can be a valuable team player at the care home.
✨Express Your Ownership Mindset
Convey your proactive nature and willingness to take initiative. Discuss situations where you've taken ownership of a project or task, demonstrating your commitment to excellence and high-quality work.
