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- Tasks: Manage first contact for residents, coordinate rotas, and ensure smooth operations.
- Company: Join HC-One, a caring company that values kindness and inclusivity.
- Benefits: Higher pay, free uniform, 28 days leave, and access to discounts.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: No care experience needed; just bring your enthusiasm and organisational skills.
- Other info: Full training provided with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
From rotas and timesheets to being at the first point of contact for new residents looking to come and live with us, the Front of House Manager position at Ashworth Grange is a varied and busy role. We are looking for a dynamic and enthusiastic individual with a keen eye for detail who thrives in a varied and busy environment. A dedicated administrator, who has a knack for building strong relationships, and is looking for a challenging yet highly rewarding career. Experience in care isn’t necessary, we will cover all the training you would need to be able to hit the ground running and confidently convey what makes our homes great places to live. In a growing business, there is always scope to grow the role and we will support you in your development.
At HC-One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life. To be able to provide the kindest possible care there are 5 values or qualities that everyone who is part of the HC-One team shows up with, supports and coaches in each other every single day. We call these 5 qualities:
- Kindness the HC-One Way: We are curious and ask questions, look for clues and seek to understand.
- We are compassionate and try to walk in the shoes of others.
- We’re creative yet practical, using our imagination to make things happen.
- We are courageous in how we support residents to live the life they want, and we can always be counted on.
- We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves.
Our dedicated, professional colleagues strive to always deliver outstanding care - and we care about our talented teams too, supporting them in their professional and personal growth. We are committed to developing people that work for us through robust career pathways, CPD and post graduate programmes. Throughout your career, HC-One will invest in you with great opportunities to progress into regional and national roles.
Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.
We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Front of House Manager we will invest in you and you will enjoy additional support and benefits including:
- Responsibilities: Front of House Manager responsibilities include managing first point of contact for residents, coordinating rotas and timesheets, and supporting the care home to run smoothly and efficiently.
Ideal Candidate:
- Ownership Mindset: You are proactive, take initiative, and possess the ability to own your role. You are committed to excellence and take pride in delivering high-quality work.
- Customer-Focused: You have a passion for helping others and excel in delivering outstanding customer care. Your friendly and empathetic nature makes you a great advocate for our residents and relatives.
- Administrative Skills: You are highly organised, detail-oriented, and efficient in managing multiple tasks. Your administrative expertise ensures that our care home runs smoothly and efficiently.
- Relationship Builder: You have excellent interpersonal skills and enjoy building and maintaining relationships. Your positive attitude and strong communication skills make you a valuable team player.
- Sales Savvy: You have a basic understanding of sales principles and enjoy contributing to business development. Your enthusiasm for sales will help support our team’s growth objectives.
Benefits:
- Higher than average pay rates
- Paid Enhanced DBS/PVG
- Free uniform
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Life assurance cover for all colleagues
- Award-winning learning and development and support to achieve qualifications
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team
- Colleague discounts - Access to over 1600 high street discounts including carefully selected discount partners
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- First-rate working environment in a purpose-built luxury home
- Free onsite car parking and close to local transport links
- Refer a friend scheme
Front of House Manager in Dewsbury employer: HC One
Contact Detail:
HC One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager in Dewsbury
✨Tip Number 1
Get to know the company culture! Before your interview, check out HC-One's values and think about how you can demonstrate kindness and compassion in your responses. This will show that you're not just a fit for the role, but also for the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer-focused attitude and relationship-building skills, as these are key for the Front of House Manager role.
✨Tip Number 3
Dress to impress! Make sure you look professional and approachable. First impressions matter, especially when you're the first point of contact for residents. A smart appearance can set the tone for a great conversation.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and gives you another chance to highlight why you're the perfect fit for the Front of House Manager position.
We think you need these skills to ace Front of House Manager in Dewsbury
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about the opportunity to be a Front of House Manager and how you can contribute to our team.
Highlight Your Skills: Make sure to showcase your administrative skills and relationship-building abilities. We’re looking for someone who is organised and can manage multiple tasks while keeping a friendly attitude towards residents and colleagues.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the qualities we value at HC-One, like kindness, curiosity, and a customer-focused mindset.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role!
How to prepare for a job interview at HC One
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Front of House Manager role. Familiarise yourself with the responsibilities like managing rotas and being the first point of contact for residents. This will help you demonstrate your enthusiasm and readiness to take on the challenges of the position.
✨Showcase Your People Skills
Since this role involves building strong relationships, be prepared to share examples of how you've successfully interacted with others in previous roles. Highlight your customer-focused approach and any experiences where you've gone above and beyond to support someone.
✨Demonstrate Your Organisational Skills
As a Front of House Manager, you'll need to juggle multiple tasks efficiently. Bring up specific instances where your organisational skills shone through, whether it was coordinating events or managing schedules. This will show that you can handle the busy environment at Ashworth Grange.
✨Embrace the Values of HC-One
Familiarise yourself with HC-One's values, especially kindness and inclusivity. During the interview, reflect these values in your answers. For instance, discuss how you’ve been curious and compassionate in past roles, which aligns perfectly with what they’re looking for in a candidate.
