Act as the primary operational point of contact for Home Managers requesting Flexforce cover, responding promptly to shift requests and working proactively to fill gaps before homes resort to agency.
Maintain an accurate and up-to-date record of all active Flexforce workers, including their availability, preferred locations, role types, competencies, and compliance status, ensuring deployment decisions are always informed and appropriate.
Coordinate shift allocation across the bank workforce, balancing the needs of individual homes against the availability and preferences of bank workers, and managing competing demands across the portfolio effectively.
Proactively anticipate periods of high demand --- including seasonal peaks, planned leave, and known vacancy periods --- and work with Home Managers and Area Directors to ensure Flexforce cover arrangements are in place ahead of need.
Take ownership of growing the Flexforce workforce across all regions and staff groups, working closely with Regional Recruiters to ensure bank worker recruitment is embedded within the wider talent acquisition strategy.
Identify geographical areas, staff groups, or homes where Flexforce coverage is insufficient, and work with the Recruitment Manager and Regional Recruiters to target bank worker recruitment activity accordingly.
Promote flexible and bank working opportunities to prospective candidates, existing HC-One employees, and leavers who may be suitable for flexible bank roles, positioning Flexforce as an attractive and credible employment option.
Support the onboarding of new flexforce workers in conjunction with the Onboarding team, ensuring all pre-employment compliance checks are completed and bank workers are fully cleared before their first shift.
Provide regular reporting to the People Director on Flexforce size, growth trajectory, geographic coverage, and capacity against demand across the portfolio.
About You
With strong communication skills, you will be able to develop strong working relationships with key stakeholders, promote a strong service delivery ethos and contribute to continuous improvement processes.
Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.
About The Company
We are very proud of our outstanding team at HC-One. They are caring, warm-hearted and professional people who have a clear understanding of our Residents individual needs, choices and wishes.
We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family.
What HC-One offer
Complimenting your salary, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including:
- Award-winning learning and development
- 25 days annual leave
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
- GP online - providing around the clock GP consultation via an interactive app - available to you and your children under 16
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
Flex Force Co-ordinator in Darlington employer: HC-One
HC-One is an exceptional employer that prioritises kindness and inclusivity, creating a supportive environment for its employees. As a Deputy Home Manager, you will benefit from comprehensive professional development opportunities, including access to award-winning training and career progression pathways. With a strong focus on employee well-being, HC-One offers a range of benefits such as paid NMC PIN renewal, flexible pay options, and a robust Employee Assistance Programme, ensuring you can thrive both personally and professionally in your role.
