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- Tasks: Be the friendly face of our care home, greeting visitors and handling enquiries.
- Company: Join HC-One, a supportive and caring environment dedicated to well-being.
- Benefits: Enjoy flexible hours, competitive pay, and access to numerous perks and discounts.
- Other info: Full training provided with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Previous receptionist experience and a passion for excellent customer service.
The predicted salary is between 12 - 14 £ per hour.
This is a part‑time vacancy of 20 hours per week. As a Receptionist you will be the friendly face of the HC‑One Care Home, responsible for meeting and greeting all visitors including new enquirers, friends and family members of residents, health & social care professionals and members of the local community. You will be responsible for dealing with all types of enquiries and, as the first point of contact for our customers, you will provide advice and support both face to face and over the telephone. When joining HC‑One you will support the Home Manager and Administrator in clerical duties, maintaining accurate filing while working to deadlines. With responsibility for ensuring daily and weekly tasks are completed in a timely manner, you will be expected to use your initiative and will be happy working independently.
We’ll provide full training, so it’s a great opportunity to learn something new. In return you will enjoy access to a huge variety of benefits and services to support your physical and psychological well‑being and throughout your career as a Receptionist we will invest in you and you will enjoy additional support and benefits including:
- Paid Enhanced DBS/PVG
- Free uniform
- Hourly rate is subject to experience and qualifications
- During a shift of eight hours or more a nutritious meal will be available
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Group life assurance cover
- Wagestream - financial wellbeing and flexible access to pay as you need it
- Award-winning learning and development and support to achieve qualifications
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme
- Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards
- An attractive refer a friend scheme of up to £1000 per referral, depending on the role
HC‑One are looking for someone who has worked as a receptionist before and so understands how important first impressions are. You will also have experience in giving excellent customer service and have a professional and friendly manner over the telephone and face to face. Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.
Receptionist in Tipton employer: HC-One - Waterside
Contact Detail:
HC-One - Waterside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Tipton
✨Tip Number 1
Make sure to research HC-One and understand their values. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about their mission. We want to see your passion for providing excellent customer service!
✨Tip Number 2
Practice your greeting skills! As a Receptionist, you’ll be the first point of contact, so nail that friendly smile and warm welcome. We suggest role-playing with a friend to get comfortable with different scenarios you might face.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you’re engaged and interested in the role. Think about what it’s like to work at HC-One and how you can contribute to their team. We love candidates who are curious!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’ve got loads of resources to help you prepare for the next steps in your job search journey.
We think you need these skills to ace Receptionist in Tipton
Some tips for your application 🫡
Show Your Personality: As a Receptionist, you're the friendly face of HC-One, so let your personality shine through in your application! Use a warm and approachable tone to convey your enthusiasm for the role and how you can make a positive first impression.
Highlight Relevant Experience: Make sure to showcase any previous receptionist or customer service experience you have. We want to see how you've handled enquiries and supported customers in the past, so be specific about your achievements and responsibilities.
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. Mention how your skills align with the responsibilities listed, like maintaining accurate filing and working independently. This shows us you’re serious about the role!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s quick and easy, plus you’ll get all the latest updates on your application status. Don’t miss out on this opportunity to join our amazing team!
How to prepare for a job interview at HC-One - Waterside
✨Know the Company
Before your interview, take some time to research HC-One. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for visitors. Prepare by practising how you would handle different types of enquiries, both face-to-face and over the phone. Think about examples from your past experience where you provided excellent customer service.
✨Showcase Your Initiative
During the interview, highlight instances where you've taken initiative in previous roles. Discuss how you managed tasks independently and met deadlines, as this is crucial for the role at HC-One. Be ready to share specific examples that demonstrate your ability to work autonomously.
✨Prepare for Safeguarding Questions
Given the importance of safeguarding in this role, be prepared to discuss what safeguarding means to you. Familiarise yourself with the signs of potential abuse or neglect and be ready to explain how you would respond if you had concerns. This shows your commitment to the well-being of residents.