At a Glance
- Tasks: Lead care homes through change and improve performance for better resident outcomes.
- Company: Join a forward-looking care organisation committed to high-quality, sustainable care.
- Benefits: Full-time role with travel across the UK and opportunities for professional growth.
- Other info: Dynamic role with varied challenges and the chance to impact multiple homes.
- Why this job: Make a lasting difference in communities while developing your leadership skills.
- Qualifications: Registered Nurse or NVQ Level 4/5 in Health & Social Care required.
The predicted salary is between 50000 - 60000 £ per year.
About the role
Lead care homes through change, strengthen performance and make a lasting difference where it's needed most.
Joining us means becoming part of a forward-looking care organisation with a strong, long-term commitment to the success of every home.
Supported by substantial, planned investment, we provide the resources and stability needed to deliver high-quality, sustainable care while nurturing thriving communities.
This is a full-time, field-based role working 40 hours per week, with regular travel across England, Scotland and Wales, supporting care homes through periods of leadership transition, service improvement and operational change.
As a Regional Support Manager, you'll provide experienced operational leadership to homes requiring additional support, helping to stabilise services, improve quality, strengthen leadership teams and deliver excellent outcomes for residents, colleagues and families.
Working closely with Regional Directors, Area Directors and central support teams, you'll play a vital role in ensuring homes continue to thrive during periods of change.
About the role
This is a senior operational leadership role responsible for providing hands-on support to care homes during leadership vacancies, improvement programmes, regulatory intervention or organisational transition.
You'll assume operational accountability for allocated homes, ensuring residents receive safe, high-quality, person-centred care while delivering measurable improvements across quality, compliance, workforce and commercial performance.
You'll quickly assess operational priorities, develop structured improvement plans and work alongside leadership teams to implement sustainable solutions that leave homes stronger for the future.
Working closely with Home Managers, colleagues and wider support functions, you'll oversee regulatory compliance, safeguard resident wellbeing, support occupancy growth and ensure financial performance is carefully managed.
You'll lead homes through inspections where required, respond to incidents and safeguarding concerns, and maintain strong relationships with residents, families, professionals and commissioners.
A key part of the role is developing people.
You'll coach and mentor Home Managers and leadership teams, strengthen operational capability and help embed systems and processes that support long-term success.
Where required, you'll also register as the Home Manager with the relevant regulator while providing substantive leadership cover.
About you
You'll be an experienced operational leader with a proven track record of successfully leading care homes through periods of change, improvement or transition.
You'll combine strong commercial awareness with an unwavering commitment to high-quality care, balancing operational performance with excellent resident outcomes.
Comfortable working in fast-paced environments, you'll be confident making decisions, managing complex situations and building positive relationships with colleagues, residents, families and external partners.
You'll be an inspiring leader who enjoys coaching others, developing leadership capability and helping teams achieve sustainable improvements.
Organised, resilient and adaptable, you'll thrive in a varied field-based role where no two days are the same and your expertise has a direct impact on the quality of care delivered across multiple homes.
What you'll bring
Essential
- Registered Nurse with a current NMC PIN (for nursing homes) or NVQ Level 4/5 (or equivalent) in Health & Social Care.
- Registered Manager Award, Leadership & Management Level 5 qualification, or willingness to achieve.
- Significant experience as a Home Manager or senior operational leader within adult social care.
- Demonstrable experience leading services through improvement, turnaround or operational transition.
- Strong knowledge of CQC, Care Inspectorate and/or CIW regulatory requirements.
- Excellent leadership, coaching and people management skills.
- Experience managing budgets, occupancy and commercial performance.
- Strong understanding of safeguarding, the Mental Capacity Act and Deprivation of Liberty Safeguards.
- Excellent communication, organisational and stakeholder management skills.
- Confident IT skills, including Microsoft Office.
- Full UK driving licence.
Desirable
- Experience supporting multiple care homes or working in a regional operational role.
- Experience leading homes through inspections and regulatory improvement activity.
- Evidence of continuous professional development.
- Strong project management and change management experience.
- Experience mentoring Home Managers and senior leaders.
- Experience supporting wider organisational improvement programmes.
- Additional information
This role requires extensive travel across England, Scotland and Wales and the flexibility to support multiple homes where needed.
You may be required to register as the Home Manager with the relevant regulator during periods of substantive leadership cover and will play a key role in regional improvement projects and organisational change initiatives.
As with all colleagues, you'll be expected to comply with our policies relating to health and safety, infection prevention and control, safeguarding and all relevant regulatory requirements.
From time to time, you may be asked to undertake other duties appropriate to the role, and the responsibilities outlined above may be reasonably reviewed and updated following consultation to reflect business needs.
#J-18808-Ljbffr
Regional Support Manager employer: HC-One Ltd.
HC-One Ltd. is an excellent employer that prioritises kindness and attention to detail, creating a supportive and welcoming environment for both residents and staff. With a strong emphasis on professional growth and development, employees benefit from comprehensive training and a collaborative work culture in the picturesque setting of Wickham St Paul. Join us to make a meaningful impact while enjoying a fulfilling career in housekeeping.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Support Manager
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at HC-One Ltd.!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at HC-One Ltd..
We think you need these skills to ace Regional Support Manager
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at HC-One Ltd.. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to HC-One Ltd. and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at HC-One Ltd.. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to HC-One Ltd.'s values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at HC-One Ltd.
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with HC-One Ltd..
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at HC-One Ltd. will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact HC-One Ltd. and how you would contribute to adapting HR strategies.
