Operational Support Assistant

The Operational Support Assistant will provide comprehensive support in effective timescales to the Regional Directors of Both Scotland and Wales. You will support with a wide variety of administrative activities including diary management, arranging meetings and attending as note taker, co-ordinating and booking travel and accommodation, processing expense claims and updating relevant systems. You will act as a main point of contact for the team, developing and maintaining a good relationship with all colleagues and respond to a wide range of queries, escalating as necessary. This role is temporary for 3 months.

HC-One offers professional residential, nursing and specialist dementia care for older people. We aim to be the first choice care home in each community for Residents and Colleagues; we will achieve this mission through providing the kindest possible care to Residents in over 280 care homes across the United Kingdom. We are very proud of our outstanding team at HC-One. They are caring, warm-hearted and professional people who have a clear understanding of our Residents individual needs, choices and wishes. We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family.

What HC-One offer:

• Award-winning learning and development
• 25 days annual leave
• An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
• GP online – providing around the clock GP consultation via an interactive app – available to you and your children under 16
• Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
• Wellbeing – free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues

We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

About You:

Educated to GCSE level in English and Maths and holding an Administrative qualification Level 4, or equivalent, you will have a minimum of three years experience of providing administrative support to senior managers. You have excellent, confident communication and listening skills, with ability to communicate at all levels. With strong IT skills, you have a high level of attention to detail and the ability to manage and co-ordinate multiple diaries. Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.