Integrations & Systems Analyst

Connect technology, data and systems to enable better ways of working. Joining us means becoming part of a forward-looking care organisation with a strong, long-term commitment to the success of every home. Supported by substantial, planned investment, we provide the resources and stability needed to deliver high-quality, sustainable care while nurturing thriving communities. This is a full-time, office-based role based at our Support Office in Darlington, working 40 hours per week and offering the opportunity to work closely with colleagues across the organisation to support homes nationwide.

Residents, families and colleagues are at the heart of everything we do. We believe in using technology and data to improve outcomes, simplify processes and enable better decision-making across our organisation. As an Integration & Systems Analyst, you'll play a key role in ensuring our core business systems work together effectively, securely and reliably. Combining technical expertise with problem-solving capability, you'll design and maintain integrations, support system improvements and help ensure accurate data flows across a complex digital landscape.

Working closely with the Digital & Data team and wider business functions, you'll be responsible for the integration architecture, API management and technical connectivity that support critical systems across finance, care management, HR, payroll and operational services. You'll design, maintain and monitor integrations between systems, ensuring information flows accurately and efficiently while investigating and resolving technical issues when they arise. You'll also support system administration, configuration management and implementation projects, helping to improve the reliability and effectiveness of business applications.

A key part of the role will be maintaining strong technology governance and controls across key systems. You'll support access management, change control, documentation and evidence requirements, ensuring systems operate securely and meet internal control standards. You'll also work closely with colleagues across Digital, Data and operational teams to improve data quality, support system enhancements and contribute to the continued development of the organisation's technology landscape.

You'll be an experienced systems analyst, integration specialist or technical analyst with a strong understanding of enterprise systems, APIs and data connectivity. You enjoy solving complex technical challenges and have the ability to understand how different systems, processes and data sources work together. You'll be highly organised and methodical, with a strong focus on documentation, accuracy and continuous improvement. Comfortable working with both technical and non-technical stakeholders, you'll be able to explain complex issues clearly and build effective relationships across the organisation.

We're looking for someone who combines technical capability with a proactive approach, taking ownership of problems, identifying improvements and ensuring systems continue to support business needs.

What you'll bring

• Significant experience in a systems analyst, integration engineer or technical analyst role.
• Proven experience designing, managing and supporting system integrations and APIs.
• Strong understanding of data exchange between enterprise systems and experience troubleshooting integration issues.
• Strong SQL skills and experience working with relational databases.
• Experience managing system administration, configuration and user access within business applications.
• Experience creating and maintaining technical documentation, system processes and controls.
• Strong analytical and problem-solving skills with excellent attention to detail.

Desirable

• Experience working within healthcare, social care or another regulated environment.
• Experience supporting IT General Controls (ITGCs), including access management, change management and system operations controls.
• Experience supporting SOX control testing, audit evidence or governance processes.
• Experience with integration platforms such as Azure Integration Services, Boomi, MuleSoft or equivalent technologies.

This role is based at our Central Support Office in Darlington on a hybrid basis, with regular office attendance and occasional travel to care homes and regional offices. An Enhanced DBS check and DVLA licence check are required for this role. As with all colleagues, you'll be expected to comply with our policies relating to health and safety, infection prevention and control, safeguarding and all relevant regulatory requirements. From time to time, you may be asked to undertake other duties appropriate to the role, and the responsibilities outlined above may be reasonably reviewed and updated following consultation to reflect business needs.