At a Glance
- Tasks: Be the friendly face of our care home, greeting visitors and handling enquiries.
- Company: Join HC-One, a supportive and caring environment dedicated to well-being.
- Benefits: Enjoy flexible hours, competitive pay, and a range of health and wellness perks.
- Other info: Full training provided, with opportunities for career growth and development.
- Why this job: Make a difference in people's lives while developing your skills in a rewarding role.
- Qualifications: Previous receptionist experience and a passion for excellent customer service.
The predicted salary is between 12 - 14 £ per hour.
Part Time 16 hours Weekends working Saturday and Sundays.
As a Receptionist you will be the friendly face of the HC-One Care Home, responsible for meeting and greeting all visitors including new enquirers, friends and family members of residents, health & social care professionals and members of the local community. You will be responsible for dealing with all types of enquiries and as the first point of contact for our customers, you will provide advice and support both face to face and over the telephone.
When joining HC-One you will support the Home Manager and Administrator with clerical duties, maintaining accurate filing whilst working to deadlines. With responsibility for ensuring daily and weekly tasks are completed in a timely manner, you will be expected to use your initiative and will be happy working independently.
We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Receptionist we will invest in you and you will enjoy additional support and benefits including:
- Paid Enhanced DBS/PVG
- Free uniform
- Hourly rate is subject to experience and qualifications
- During a shift of eight hours or more a nutritious meal will be available
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Group life assurance cover
- Wagestream - financial wellbeing and flexible access to pay as you need it
- Award-winning learning and development and support to achieve qualifications.
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners.
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards
- An attractive refer a friend scheme of up to £1000 per referral, depending on the role
HC-One are looking for someone who has worked as a receptionist before and so understands how important first impressions are. You will also have experience in giving excellent customer service and have a professional and friendly manner over the telephone and face to face.
Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.
Receptionist employer: HC-One - Ebor Court
HC-One is an exceptional employer that prioritises the well-being and professional growth of its staff, offering comprehensive training and a supportive work environment. As a Receptionist, you will benefit from a range of perks including a company pension scheme, access to mental health support, and generous annual leave, all while being part of a dedicated team committed to providing outstanding care. With opportunities for career advancement and a culture that values kindness and recognition, HC-One is a rewarding place to build your career in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Make sure you research HC-One and understand their values. When you walk into that interview, show them you’re not just another candidate – you’re genuinely interested in being part of their team and making a difference.
✨Tip Number 2
Practice your greeting! As a Receptionist, first impressions are everything. Stand tall, smile, and be ready to engage with everyone who walks through the door. It’s all about showing that friendly face!
✨Tip Number 3
Prepare for common questions about customer service scenarios. Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will help you stand out as someone who truly understands the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality:As a Receptionist, you're the friendly face of the home, so let your personality shine through in your application! Use a warm and approachable tone to reflect how you'd interact with visitors and colleagues.
Highlight Relevant Experience:Make sure to mention any previous receptionist roles or customer service experience. We want to see how you've handled enquiries and provided support in the past, so give us some solid examples!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at HC-One - Ebor Court
✨Know the Company
Before your interview, take some time to research HC-One. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Customer Service Skills
As a receptionist, you'll be the first point of contact for visitors. Prepare by practising common customer service scenarios. Think about how you would handle difficult situations or enquiries, and be ready to demonstrate your friendly and professional manner.
✨Showcase Your Organisational Skills
Since the role involves clerical duties and maintaining accurate filing, be prepared to discuss your organisational skills. Bring examples of how you've managed tasks or deadlines in previous roles, and highlight your ability to work independently.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team, training opportunities, or the company culture. This shows that you're engaged and eager to learn more about the position.
