At a Glance
- Tasks: Be the friendly face of our care home, greeting visitors and handling enquiries.
- Company: Join HC-One, a supportive and caring environment dedicated to well-being.
- Benefits: Enjoy competitive pay, free meals, and access to discounts and wellness support.
- Other info: Full training provided with opportunities for career growth and development.
- Why this job: Make a difference in people's lives while developing your skills in a rewarding role.
- Qualifications: Previous receptionist experience and a passion for excellent customer service.
The predicted salary is between 10 - 12 € per hour.
Part Time 16 hours Weekends working Saturday and Sundays.
As a Receptionist, you will be the friendly face of the HC-One Care Home, responsible for meeting and greeting all visitors including new enquirers, friends and family members of residents, health & social care professionals and members of the local community. You will be responsible for dealing with all types of enquiries and as the first point of contact for our customers, you will provide advice and support both face to face and over the telephone.
When joining HC-One, you will support the Home Manager and Administrator with clerical duties, maintaining accurate filing whilst working to deadlines. With responsibility for ensuring daily and weekly tasks are completed in a timely manner, you will be expected to use your initiative and will be happy working independently.
We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being. Throughout your career as a Receptionist, we will invest in you and you will enjoy additional support and benefits including:
- Paid Enhanced DBS/PVG
- Free uniform
- Hourly rate is subject to experience and qualifications
- During a shift of eight hours or more a nutritious meal will be available
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Group life assurance cover
- Wagestream - financial wellbeing and flexible access to pay as you need it
- Award-winning learning and development and support to achieve qualifications
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme
- Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards
- An attractive refer a friend scheme of up to £1000 per referral, depending on the role
HC-One are looking for someone who has worked as a receptionist before and understands how important first impressions are. You will also have experience in giving excellent customer service and have a professional and friendly manner over the telephone and face to face.
Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.
Receptionist in Nether Poppleton employer: HC-One - Ebor Court
HC-One is an exceptional employer that prioritises the well-being and professional growth of its staff, offering comprehensive training and a supportive work environment. As a Receptionist, you will enjoy a range of benefits including flexible access to pay, a generous pension scheme, and opportunities for career advancement within a dedicated team. Located in a caring community, HC-One fosters a culture of kindness and recognition, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Nether Poppleton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on HC-One. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. This will help you feel more confident when it comes to handling enquiries and providing excellent customer service during the actual interview.
✨Tip Number 3
Dress the part! First impressions matter, especially in a role where you'll be the friendly face of the care home. Make sure you look professional and approachable, as this will set the tone for your interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist in Nether Poppleton
Some tips for your application 🫡
Show Your Personality:As a Receptionist, you're the friendly face of HC-One, so let your personality shine through in your application! Use a warm and approachable tone to convey your enthusiasm for the role and how you can make a positive first impression.
Highlight Relevant Experience:Make sure to showcase any previous receptionist or customer service experience you have. We want to see how you've handled enquiries and provided support in the past, so include specific examples that demonstrate your skills.
Tailor Your Application:Take a moment to tailor your application to the job description. Mention your understanding of the importance of safeguarding and how you can contribute to a safe environment for residents and visitors alike.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at HC-One - Ebor Court
✨Know the Company
Before your interview, take some time to research HC-One. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Greeting
As a Receptionist, first impressions are crucial. Practice a warm and friendly greeting that you can use when meeting visitors. This will help you feel more confident and set a positive tone for the interview.
✨Showcase Your Customer Service Skills
Be prepared to discuss specific examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to help someone, as this will demonstrate your suitability for the role.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle various situations, such as dealing with difficult customers or managing multiple enquiries at once. Think through your responses and consider using the STAR method (Situation, Task, Action, Result) to structure your answers.
