At a Glance
- Tasks: Be the friendly face of our care home, greeting visitors and handling enquiries.
- Company: Join HC One, where kindness and care are at the heart of everything we do.
- Benefits: Enjoy competitive pay, paid training, and a range of wellbeing support.
- Other info: Join a diverse team with great career progression opportunities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Previous receptionist experience and excellent customer service skills required.
The predicted salary is between 20000 - 25000 £ per year.
About the role
As a Weekend Receptionist at Brize Meadow Lodge you will be the friendly face of the care home, responsible for meeting and greeting all visitors including new enquirers, friends and family members of residents, health & social care professionals and members of the local community.
You will be responsible for dealing with all types of enquiries and as the first point of contact for our customers, you will provide advice and support both face to face and over the telephone.
You will support the Home Manager and Administrator in clerical duties, maintaining accurate filing whilst working to deadlines.
With responsibility for ensuring daily and weekly tasks are completed in a timely manner, you will be expected to use your initiative and will be happy working independently.
We're looking for someone who has worked as a receptionist before and so understands how important first impressions are.
You will also have experience in giving excellent customer service and have a professional and friendly manner over the telephone and face to face.
About HC One
At HC One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life.
To be able to provide the kindest possible care there are 5 values or qualities that everyone who is part of the HC One team shows up with, supports and coaches in each other every single day.
We call these 5 qualities
Kindness the HC One Way
- We are curious and ask questions, look for clues and seek to understand.
- We are compassionate and try to walk in the shoes of others.
- We're creative yet practical, using our imagination to make things happen.
- We are courageous in how we support residents to live the life they want, and we can always counted on .
We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves.
Our diverse and inclusive workforce allows us to learn from each other and better represent the communities we serve.
Our dedicated, professional colleagues strive to always deliver outstanding care - and we care about our talented teams too, supporting them in their professional and personal growth.
We are committed to developing people that work for us through robust career pathways, CPD and postgraduate programmes.
Throughout your career, HC One will invest in you with great opportunities to progress into regional and national roles.
Safeguarding is everyone's responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns.
All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas.
You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.
We'll provide full training, so it's a great opportunity to learn something new.
In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Receptionist we will invest in you and you will enjoy additional support and benefits including:
- Higher than average pay rates
- Paid Enhanced DBS/PVG
- Free uniform
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Life assurance cover for all colleagues
- Award winning learning and development and support to achieve qualifications
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team
- Colleague discounts - Access to over 1600 high street discounts including carefully selected discount partners
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme.
This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- First rate working environment in a purpose built luxury home
- Free onsite car parking and close to local transport links
- Refer a friend scheme
We want you to have an amazing experience working at HC One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.
We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve.
We prioritise inclusive working practices and invite applicants from all backgrounds into our HC One family.
Receptionist in Carterton employer: HC-One - Brize Meadow Lodge
HC-One is an exceptional employer that prioritises inclusivity and professional growth, making it a rewarding place to work as a Weekend Receptionist at Brize Meadow Lodge. With comprehensive training and a variety of benefits, employees are supported in their development while contributing to a warm and welcoming environment for residents and visitors alike. Join us to be part of a team that values your contributions and fosters a culture of care and respect.
Contact Details:
HC-One - Brize Meadow Lodge Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Carterton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like HC-One - Brize Meadow Lodge and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at HC-One - Brize Meadow Lodge and let us see your personality shine through!
We think you need these skills to ace Receptionist in Carterton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and HC-One - Brize Meadow Lodge.
Get Familiar with Our Brand:Before applying, take some time to learn about HC-One - Brize Meadow Lodge and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at HC-One - Brize Meadow Lodge
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress HC-One - Brize Meadow Lodge.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which HC-One - Brize Meadow Lodge will surely appreciate.
