At a Glance
- Tasks: Join us as a Room Attendant, ensuring rooms are spotless and guests are happy.
- Company: HotelCare is the UK's leading hotel support service with over 30 years of experience.
- Benefits: Enjoy perks like free lunch, double pay on bank holidays, and up to 28 days paid holiday.
- Other info: Flexible shifts available, including weekends and evenings, with full training provided.
- Why this job: Be part of a dynamic team, thrive in a fast-paced environment, and make a real impact.
- Qualifications: Experience in hospitality is preferred; bring your can-do attitude and attention to detail.
The predicted salary is between 20000 - 28000 £ per year.
Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager
Hours of work: 0-40 hours per week / Available to work some weekends.
Company Overview
HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UKand Abbe ltdto introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.
Benefits
- Up to 28 days paid holidays.
- A permanent job with flexible working hours to suit your lifestyle.
- Standard working hours 25+ per week / Available hours may reduce during periods of low occupancy / Contracted hours can be negotiated and guaranteed.
- Free Lunch on duty (site dependant).
- Full on-site training.
- Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
- Career progression with the opportunity to undertake a HotelCare Apprenticeship.
- Automatic Enrolment into a workplace pension, after 3 months’ service.
- Recognition, incentives and awards.
Job Overview
HotelCare are committed to excellence in all that we do and our Room Attendants are integral to upholding impeccable cleanliness standards, enhancing guest satisfaction in hotels nationwide. Joining our dynamic team, you'll thrive in a fast-paced environment, consistently delivering the highest levels of room cleanliness.
Key Responsibilities
- Clean and tidy guest rooms to established standards.
- Change bed linens, replace towels, empty trash bins and restock amenities.
- Dust furniture, vacuum carpets, and clean mirrors for a neat appearance.
- Sanitize surfaces thoroughly for hygiene maintenance.
- Maintain stock levels of cleaning supplies and toiletries.
- Promptly report any maintenance issues or damages.
- Follow supervisor instructions and adhere to safety protocols.
- Ensure the security of guest rooms and the privacy of the guests.
- Provide professional and respectful service to guests and respond to their requests promptly.
Experience
- Preferred Experience: Experience in a similar role within the hospitality industry, particularly in housekeeping or room attendant positions.
Skills and Knowledge
- Physical ability to lift, bend, and stand for extended periods.
- The ability to work individually and as part of a team.
- Strong time management skills.
- Attention to detail.
- Flexibility and willingness to learn.
- A ‘Can Do’ attitude.
- Adaptability to organisational needs.
- Ability to prioritise and multi-task.
- Capability to provide excellent customer service.
- Self‑motivation and accountability.
- Ability to work confidentially and with integrity.
- Ability to work under pressure and to follow instructions.
- Awareness of safety regulations and compliance.
Flexibility
- You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
Room Attendant in London employer: HC Facility Management Limited
HotelCare is an exceptional employer, offering a vibrant work culture where Room Attendants play a crucial role in delivering outstanding guest experiences across the UK. With a commitment to employee growth, we provide comprehensive training, career progression opportunities, and a generous benefits package that includes paid overtime, up to 28 days of holiday, and double pay for selected bank holidays, all while promoting sustainable practices in a supportive team environment.
Contact Details:
HC Facility Management Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Room Attendant in London
✨Tip Number 1
Familiarise yourself with the specific cleaning standards and procedures used in the hospitality industry. Understanding the expectations for cleanliness and guest satisfaction will help you stand out during interviews.
✨Tip Number 2
Showcase your flexibility and willingness to work various shifts, including weekends and bank holidays. Highlighting your adaptability can make you a more attractive candidate for the Room Attendant position.
✨Tip Number 3
Emphasise your teamwork skills and ability to communicate effectively with both guests and coworkers. Being friendly and approachable is key in this role, so be prepared to discuss examples of how you've excelled in team environments.
✨Tip Number 4
Research HotelCare's commitment to sustainability and their cleaning solutions. Demonstrating knowledge about the company’s values and practices can show your genuine interest in the role and align you with their mission.
We think you need these skills to ace Room Attendant in London
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Room Attendant position. Tailor your application to highlight relevant experience in housekeeping or similar roles.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience in the hospitality industry, particularly in housekeeping. Mention specific tasks you have performed that align with the responsibilities listed in the job description.
Showcase Your Skills:Make sure to include skills that are essential for the role, such as attention to detail, time management, and customer service. Provide examples of how you've demonstrated these skills in past positions.
Craft a Strong Cover Letter:Write a personalised cover letter that expresses your enthusiasm for the role and the company. Mention why you want to work for HotelCare and how you can contribute to their commitment to excellence in cleanliness and guest satisfaction.
How to prepare for a job interview at HC Facility Management Limited
✨Show Your Attention to Detail
As a Room Attendant, attention to detail is crucial. During the interview, highlight any previous experiences where you demonstrated this skill, such as ensuring rooms are spotless or reporting damages promptly.
✨Demonstrate Your Customer Service Skills
Being friendly and approachable is key in this role. Prepare examples of how you've provided excellent customer service in the past, whether in hospitality or other sectors, to show you can enhance guest satisfaction.
✨Emphasise Your Flexibility
The job requires working various shifts, including weekends and holidays. Be ready to discuss your availability and willingness to adapt to different schedules, showcasing your commitment to the role.
✨Prepare for Health and Safety Questions
Understanding health and safety procedures is vital in this position. Brush up on relevant regulations and be prepared to discuss how you would handle cleaning chemicals safely and responsibly.
