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- Tasks: Keep hotel rooms spotless and welcoming for guests every day.
- Company: Join HotelCare, a leading UK hotel support service with over 30 years of experience.
- Benefits: Enjoy flexible hours, up to 28 days paid holiday, and free lunch on duty.
- Why this job: Be part of a dynamic team that values cleanliness and guest satisfaction in a fast-paced environment.
- Qualifications: Previous experience in hospitality is preferred; a positive attitude and strong teamwork skills are essential.
- Other info: Opportunities for career progression and training, plus recognition and rewards for your hard work.
The predicted salary is between 20000 - 28000 £ per year.
Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager
Hours of work: 0-40 hours per week / Available to work some weekends.
Company Overview
HotelCare, the UK\’s foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.
Benefits
- Up to 28 days paid holidays.
- A permanent job with flexible working hours to suit your lifestyle.
- Standard working hours 25+ per week / Available hours may reduce during periods of low occupancy / Contracted hours can be negotiated and guaranteed.
- Free Lunch on duty (site dependant).
- Full on-site training.
- Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
- Career progression with the opportunity to undertake a HotelCare Apprenticeship.
- Automatic Enrolment into a workplace pension, after 3 months’ service.
- Recognition, incentives and awards.
Job Overview
HotelCare are committed to excellence in all that we do and our Room Attendants are integral to upholding impeccable cleanliness standards, enhancing guest satisfaction in hotels nationwide. Joining our dynamic team, you\’ll thrive in a fast-paced environment, consistently delivering the highest levels of room cleanliness.
Job Description
Key Responsibilities
- Clean and tidy guest rooms to established standards.
- Change bed linens, replace towels, empty trash bins and restock amenities.
- Dust furniture, vacuum carpets, and clean mirrors for a neat appearance.
- Sanitize surfaces thoroughly for hygiene maintenance.
- Maintain stock levels of cleaning supplies and toiletries.
- Promptly report any maintenance issues or damages.
- Follow supervisor instructions and adhere to safety protocols.
- Ensure the security of guest rooms and the privacy of the guests.
- Provide professional and respectful service to guests and respond to their requests promptly.
Person Specification
Experience
- Preferred Experience: Experience in a similar role within the hospitality industry, particularly in housekeeping or room attendant positions.
Skills and Knowledge
- Physical ability to lift, bend, and stand for extended periods.
- The ability to work individually and as part of a team.
- Strong time management skills.
- Attention to detail.
- Flexibility and willingness to learn.
- A ‘Can Do’ attitude.
- Adaptability to organisational needs.
- Ability to prioritise and multi-task.
- Capability to provide excellent customer service.
- Self-motivation and accountability.
- Ability to work confidentially and with integrity.
- Ability to work under pressure and to follow instructions.
- Awareness of safety regulations and compliance.
Flexibility
- You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
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Room Attendant employer: HC Facility Management Limited
Contact Detail:
HC Facility Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Attendant
✨Tip Number 1
Familiarise yourself with the specific cleaning standards and protocols used in the hospitality industry. Understanding these will help you demonstrate your knowledge during any interviews or discussions with us.
✨Tip Number 2
Showcase your ability to work under pressure by sharing examples from previous roles where you successfully managed time and tasks. This is crucial for a Room Attendant position, as you'll often need to juggle multiple responsibilities.
✨Tip Number 3
Highlight your customer service skills, as interacting with guests is a key part of the role. Be prepared to discuss how you've handled guest requests or complaints in the past to show your commitment to excellent service.
✨Tip Number 4
Demonstrate your flexibility and willingness to learn by being open about your availability and eagerness to take on new challenges. This attitude aligns well with our dynamic team environment at HotelCare.
We think you need these skills to ace Room Attendant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping or similar roles. Emphasise skills like attention to detail, time management, and customer service, as these are crucial for a Room Attendant.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at HotelCare and how your skills align with their commitment to cleanliness and guest satisfaction.
Highlight Relevant Experience: In your application, clearly outline any previous experience in the hospitality industry. If you've worked in housekeeping or similar positions, provide examples of your responsibilities and achievements.
Showcase Your Soft Skills: Since the role requires excellent customer service and teamwork, include examples of how you've successfully worked with others and provided great service in past roles. This will demonstrate your fit for the dynamic environment at HotelCare.
How to prepare for a job interview at HC Facility Management Limited
✨Show Your Attention to Detail
As a Room Attendant, attention to detail is crucial. During the interview, highlight your ability to notice small details and maintain high cleanliness standards. You could share specific examples from previous roles where your attention to detail made a difference.
✨Demonstrate Your Customer Service Skills
Since you'll be interacting with guests, it's important to showcase your customer service skills. Prepare to discuss how you've handled guest requests or complaints in the past, emphasising your respectful and professional approach.
✨Emphasise Your Flexibility and Adaptability
The role requires flexibility in working hours and tasks. Be ready to talk about your willingness to adapt to changing situations and how you manage your time effectively, especially in a fast-paced environment.
✨Prepare for Practical Questions
Expect practical questions related to cleaning techniques and safety protocols. Brush up on your knowledge of hygiene standards and be prepared to explain how you would handle specific cleaning scenarios or maintenance issues.
