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- Tasks: Keep hotel rooms spotless and welcoming for guests every day.
- Company: Join HotelCare, a leading UK hotel support service with over 30 years of experience.
- Benefits: Enjoy flexible hours, up to 28 days holiday, free lunch, and career progression opportunities.
- Why this job: Be part of a dynamic team that values cleanliness and guest satisfaction in a fast-paced environment.
- Qualifications: Previous experience in hospitality is preferred; a positive attitude and strong teamwork skills are essential.
- Other info: Full training provided, with options for apprenticeships and financial perks after probation.
The predicted salary is between 20000 - 28000 £ per year.
Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager
Hours of work: 0-40 hours per week / Available to work some weekends.
Company Overview: HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.
We offer a benefits package including:
- Up to 28 days paid holidays.
- A permanent job with flexible working hours to suit your lifestyle.
- Standard working hours 25+ per week / Available hours may reduce during periods of low occupancy / Contracted hours can be negotiated and guaranteed.
- Free Lunch on duty (site dependant).
- Full on-site training.
- Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
- Career progression with the opportunity to undertake a HotelCare Apprenticeship.
- Automatic Enrolment into a workplace pension, after 3 months’ service.
- Recognition, incentives and awards.
Job Overview: HotelCare are committed to excellence in all that we do and our Room Attendants are integral to upholding impeccable cleanliness standards, enhancing guest satisfaction in hotels nationwide. Joining our dynamic team, you will thrive in a fast-paced environment, consistently delivering the highest levels of room cleanliness.
Job Description Key Responsibilities:
- Clean and tidy guest rooms to established standards.
- Change bed linens, replace towels, empty trash bins and restock amenities.
- Dust furniture, vacuum carpets, and clean mirrors for a neat appearance.
- Sanitize surfaces thoroughly for hygiene maintenance.
- Maintain stock levels of cleaning supplies and toiletries.
- Promptly report any maintenance issues or damages.
- Follow supervisor instructions and adhere to safety protocols.
- Ensure the security of guest rooms and the privacy of the guests.
- Provide professional and respectful service to guests and respond to their requests promptly.
Person specification:
Preferred Experience: Experience in a similar role within the hospitality industry, particularly in housekeeping or room attendant positions.
Skills and knowledge:
- Physical ability to lift, bend, and stand for extended periods.
- The ability to work individually and as part of a team.
- Strong time management skills.
- Attention to detail.
- Flexibility and willingness to learn.
- A ‘Can Do’ attitude.
- Adaptability to organisational needs.
- Ability to prioritise and multi-task.
- Capability to provide excellent customer service.
- Self-motivation and accountability.
- Ability to work confidentially and with integrity.
- Ability to work under pressure and to follow instructions.
- Awareness of safety regulations and compliance.
Flexibility: You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
Room Attendant employer: HC Facility Management Limited
Contact Detail:
HC Facility Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Attendant
✨Tip Number 1
Familiarise yourself with the specific cleaning standards and protocols used in the hospitality industry. Understanding what is expected in terms of cleanliness and guest satisfaction will help you stand out during the interview process.
✨Tip Number 2
Highlight any previous experience in housekeeping or similar roles when networking. Connect with current or former employees of HotelCare on platforms like LinkedIn to gain insights and potentially get a referral.
✨Tip Number 3
Demonstrate your 'Can Do' attitude by preparing examples of how you've tackled challenges in past roles. This will show your adaptability and willingness to learn, which are key traits for a Room Attendant.
✨Tip Number 4
Be ready to discuss your time management skills and how you prioritise tasks. Room Attendants often work under pressure, so showcasing your ability to handle multiple responsibilities efficiently will be beneficial.
We think you need these skills to ace Room Attendant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping or similar roles. Emphasise skills like attention to detail, time management, and customer service, as these are crucial for a Room Attendant position.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to maintain cleanliness standards and provide excellent service to guests.
Highlight Relevant Skills: In your application, clearly outline your physical abilities, flexibility, and willingness to learn. These traits are essential for the fast-paced environment of a hotel and will make you stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital for a Room Attendant.
How to prepare for a job interview at HC Facility Management Limited
✨Show Your Attention to Detail
As a Room Attendant, attention to detail is crucial. During the interview, highlight your ability to notice small details and maintain high cleanliness standards. Share specific examples from previous roles where your meticulousness made a difference.
✨Demonstrate Your Customer Service Skills
Since you'll be interacting with guests, it's important to showcase your customer service skills. Prepare to discuss how you've handled guest requests or complaints in the past, emphasising your respectful and professional approach.
✨Emphasise Your Flexibility and Adaptability
Hotel environments can be unpredictable, so being flexible is key. Be ready to talk about times when you had to adapt to changing circumstances or take on additional tasks. This will show that you're a team player who can handle pressure.
✨Prepare Questions About Training and Development
Expressing interest in training and career progression can set you apart. Prepare thoughtful questions about the training process and opportunities for advancement within HotelCare. This shows your commitment to growth and excellence in your role.
