At a Glance
- Tasks: Keep hotel rooms spotless and ensure guest satisfaction with your cleaning skills.
- Company: Join HotelCare, the UK's leading hotel support services provider with over 30 years of experience.
- Benefits: Enjoy flexible hours, up to 28 days paid holiday, and free lunch on duty.
- Other info: Opportunities for career progression and training, plus recognition and awards for your hard work.
- Why this job: Make a real difference in guests' experiences while working in a dynamic team environment.
- Qualifications: Experience in housekeeping preferred, but a positive attitude and willingness to learn are key.
The predicted salary is between 13 - 14 € per hour.
Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager
Hours of work: 0-40 hours per week / Available to work some weekends.
Company Overview: HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe Ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.
Benefits:
- Up to 28 days paid holidays.
- A permanent job with flexible working hours to suit your lifestyle.
- Standard working hours 25+ per week / Available hours may reduce during periods of low occupancy / Contracted hours can be negotiated and guaranteed.
- Free Lunch on duty (site dependant).
- Full on-site training.
- Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
- Career progression with the opportunity to undertake a HotelCare Apprenticeship.
- Automatic Enrolment into a workplace pension, after 3 months' service.
- Recognition, incentives and awards.
Job Overview: HotelCare are committed to excellence in all that we do and our Room Attendants are integral to upholding impeccable cleanliness standards, enhancing guest satisfaction in hotels nationwide. Joining our dynamic team, you'll thrive in a fast-paced environment, consistently delivering the highest levels of room cleanliness.
Job Description Key Responsibilities:
- Clean and tidy guest rooms to established standards.
- Change bed linens, replace towels, empty trash bins and restock amenities.
- Dust furniture, vacuum carpets, and clean mirrors for a neat appearance.
- Sanitize surfaces thoroughly for hygiene maintenance.
- Maintain stock levels of cleaning supplies and toiletries.
- Promptly report any maintenance issues or damages.
- Follow supervisor instructions and adhere to safety protocols.
- Ensure the security of guest rooms and the privacy of the guests.
- Provide professional and respectful service to guests and respond to their requests promptly.
Person Specification Experience:
- Preferred Experience: Experience in a similar role within the hospitality industry, particularly in housekeeping or room attendant positions.
Skills and knowledge:
- Physical ability to lift, bend, and stand for extended periods.
- The ability to work individually and as part of a team.
- Strong time management skills.
- Attention to detail.
- Flexibility and willingness to learn.
- A 'Can Do' attitude.
- Adaptability to organisational needs.
- Ability to prioritise and multi-task.
- Capability to provide excellent customer service.
- Self-motivation and accountability.
- Ability to work confidentially and with integrity.
- Ability to work under pressure and to follow instructions.
- Awareness of safety regulations and compliance.
Flexibility: You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
INTERNAL Room Attendant Marlow, £13.50 - £14.00 p/h, Recognition, Incentives and Awards employer: HC Facility Management Limited
HotelCare is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With flexible working hours, comprehensive training, and opportunities for career progression through apprenticeships, we ensure our Room Attendants thrive in a rewarding environment. Our commitment to sustainability and recognition initiatives further enhance the experience of working with us in Marlow, making it a fulfilling choice for those seeking meaningful employment in the hospitality sector.
Contact Detail:
HC Facility Management Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land INTERNAL Room Attendant Marlow, £13.50 - £14.00 p/h, Recognition, Incentives and Awards
✨Tip Number 1
Network like a pro! Chat with friends, family, or even acquaintances who work in the hospitality industry. They might know about openings at HotelCare or other places that aren't advertised yet.
✨Tip Number 2
Get your hands dirty! If you can, visit hotels and ask to speak with the hiring manager directly. Showing up in person can make a lasting impression and demonstrate your enthusiasm for the role.
✨Tip Number 3
Prepare for interviews by practising common questions related to housekeeping roles. Think about your past experiences and how they relate to the responsibilities of a Room Attendant at HotelCare.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace INTERNAL Room Attendant Marlow, £13.50 - £14.00 p/h, Recognition, Incentives and Awards
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Room Attendant role. Highlight any relevant experience in housekeeping or similar positions, and don’t forget to mention your attention to detail and customer service skills!
Show Your Personality:We love seeing a bit of personality in applications! Don’t be afraid to let your 'Can Do' attitude shine through. Share a brief story or example that showcases your adaptability and teamwork.
Follow Instructions Carefully:Pay close attention to the application instructions. If we ask for specific information or documents, make sure you include everything. It shows you can follow directions, which is super important in our fast-paced environment.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s quick and straightforward!
How to prepare for a job interview at HC Facility Management Limited
✨Know Your Role Inside Out
Before the interview, make sure you understand the key responsibilities of a Room Attendant. Familiarise yourself with tasks like cleaning guest rooms, changing linens, and maintaining hygiene standards. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since you'll be interacting with guests, it's crucial to highlight your customer service experience. Think of examples where you've gone above and beyond for a guest or resolved an issue. This will show that you can provide the professional and respectful service HotelCare values.
✨Demonstrate Your Attention to Detail
In this role, attention to detail is key. Prepare to discuss how you ensure cleanliness and organisation in your previous roles. You might even want to bring up specific cleaning techniques or methods you use to maintain high standards, as this will resonate well with the interviewers.
✨Be Ready for Flexibility Questions
Given the nature of the job, flexibility is essential. Be prepared to discuss your availability and willingness to work weekends or adjust your hours. Showing that you're adaptable and have a 'Can Do' attitude will make you a more attractive candidate for the position.
