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- Tasks: Manage linen stock, coordinate deliveries, and assist guests with their requests.
- Company: Join HotelCare, the UK's leading hotel support services provider with over 30 years of experience.
- Benefits: Enjoy flexible hours, up to 28 days paid holiday, free lunch, and career progression opportunities.
- Why this job: Be part of a dynamic team that values excellence and sustainability in hospitality.
- Qualifications: No prior experience required; just bring a positive attitude and willingness to learn.
- Other info: Potential for an apprenticeship and automatic enrolment into a workplace pension after three months.
Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager
Hours of work: 0-40 hours per week / Available to work some weekends.
Company Overview: HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.
We offer a benefits package including:
- Up to 28 days paid holidays.
- A permanent job with flexible working hours.
- Free Lunch on duty (site dependant).
- Full on-site training.
- Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
- Career progression with the opportunity to undertake a HotelCare Apprenticeship.
- Automatic Enrolment into a workplace pension, after 3 months’ service.
- Recognition, incentives and awards.
Job Overview: As a Linen Porter, you'll be an essential member of our team, working together in a dynamic environment to handle linen management efficiently. Your role involves coordinating linen stock throughout the hotel, responding promptly to guest requests, and upholding the standards of excellence that enhance our guests' satisfaction and enjoyment.
Key Responsibilities:
- Manage linen stock levels, coordinate deliveries, fulfill orders, and distribute linens.
- Adhere to health and safety policies, promptly report any issues, and maintain linen-related equipment.
- Ensure proper storage and manage linen inventory.
- Provide guest assistance respectfully, addressing concerns promptly.
- Collaborating with team members to achieve cleanliness goals and maintain a positive working environment.
- Following instructions from supervisors and managers regarding cleaning schedules and specific tasks.
Person specification:
Experience:
- Prior experience in a similar role, preferably within a hotel, resort, or hospitality environment, is valued, though not mandatory.
- Familiarity with linen management procedures, such as sorting, folding, and distribution, is advantageous.
Skills and knowledge:
- Physical ability to lift, bend, and stand for extended periods.
- The ability to work individually and as part of a team.
- Strong time management skills.
- Attention to detail.
- Flexibility and willingness to learn.
- A ‘Can Do’ attitude.
- Adaptability to organisational needs.
- Ability to prioritise and multi-task.
- Capability to provide excellent customer service.
- Self-motivation and accountability.
- Ability to work confidentially and with integrity.
- Ability to work under pressure and to follow instructions.
- Awareness of safety regulations and compliance.
Flexibility: You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
Linen Porter employer: HC Facility Management Limited
Contact Detail:
HC Facility Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Linen Porter
✨Tip Number 1
Familiarise yourself with the hotel industry, especially the role of a Linen Porter. Understanding the specific responsibilities and challenges of this position will help you demonstrate your knowledge during any conversations or interviews.
✨Tip Number 2
Network with current or former employees of HotelCare or similar establishments. They can provide valuable insights into the company culture and expectations, which can give you an edge when discussing your fit for the role.
✨Tip Number 3
Prepare to showcase your customer service skills. As a Linen Porter, you'll interact with guests, so think of examples from your past experiences where you've gone above and beyond to assist someone.
✨Tip Number 4
Be ready to discuss your flexibility and adaptability. The job may require you to work varying hours, so having examples of how you've successfully managed changing schedules in the past will be beneficial.
We think you need these skills to ace Linen Porter
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and skills required for the Linen Porter position. Tailor your application to highlight relevant experiences and skills that match these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience, especially in hospitality or similar roles. Emphasise any relevant skills such as time management, attention to detail, and customer service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at HotelCare and how your background makes you a suitable candidate for the Linen Porter position.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at HC Facility Management Limited
✨Show Your Team Spirit
As a Linen Porter, teamwork is crucial. Be prepared to discuss your previous experiences working in a team environment and how you contributed to achieving common goals. Highlight any instances where you collaborated effectively with others.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail, especially when managing linen stock and ensuring cleanliness. During the interview, provide examples of how you've maintained high standards in previous jobs, particularly in hospitality or similar settings.
✨Emphasise Your Flexibility
The job may require you to work varying hours and adapt to changing needs. Be ready to discuss your availability and willingness to take on different tasks as needed. This shows that you're adaptable and ready to meet the company's demands.
✨Prepare for Customer Service Scenarios
Excellent customer service is key in this role. Think of examples where you've successfully handled guest requests or resolved issues. This will demonstrate your ability to provide a positive experience for guests, which is essential for HotelCare.
