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- Tasks: Manage linen stock, coordinate deliveries, and assist guests with their requests.
- Company: Join HotelCare, the UK's leading hotel support services provider with over 30 years of experience.
- Benefits: Enjoy flexible hours, up to 28 days paid holiday, free lunch, and career progression opportunities.
- Why this job: Be part of a dynamic team that values excellence and sustainability in hospitality.
- Qualifications: No prior experience required; just bring a positive attitude and willingness to learn.
- Other info: Potential for an apprenticeship and automatic enrolment into a workplace pension after three months.
The predicted salary is between 20000 - 28000 £ per year.
Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager
Hours of work: 0-40 hours per week / Available to work some weekends.
Company Overview: HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.
We offer a benefits package including:
- Up to 28 days paid holidays.
- A permanent job with flexible working hours.
- Free Lunch on duty (site dependant).
- Full on-site training.
- Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
- Career progression with the opportunity to undertake a HotelCare Apprenticeship.
- Automatic Enrolment into a workplace pension, after 3 months’ service.
- Recognition, incentives and awards.
Job Overview: As a Linen Porter, you'll be an essential member of our team, working together in a dynamic environment to handle linen management efficiently. Your role involves coordinating linen stock throughout the hotel, responding promptly to guest requests, and upholding the standards of excellence that enhance our guests' satisfaction and enjoyment.
Key Responsibilities:
- Manage linen stock levels, coordinate deliveries, fulfill orders, and distribute linens.
- Adhere to health and safety policies, promptly report any issues, and maintain linen-related equipment.
- Ensure proper storage and manage linen inventory.
- Provide guest assistance respectfully, addressing concerns promptly.
- Collaborate with team members to achieve cleanliness goals and maintain a positive working environment.
- Follow instructions from supervisors and managers regarding cleaning schedules and specific tasks.
Person Specification:
Experience:
- Prior experience in a similar role, preferably within a hotel, resort, or hospitality environment, is valued, though not mandatory.
- Familiarity with linen management procedures, such as sorting, folding, and distribution, is advantageous.
Skills and Knowledge:
- Physical ability to lift, bend, and stand for extended periods.
- The ability to work individually and as part of a team.
- Strong time management skills.
- Attention to detail.
- Flexibility and willingness to learn.
- A ‘Can Do’ attitude.
- Adaptability to organisational needs.
- Ability to prioritise and multi-task.
- Capability to provide excellent customer service.
- Self-motivation and accountability.
- Ability to work confidentially and with integrity.
- Ability to work under pressure and to follow instructions.
- Awareness of safety regulations and compliance.
Flexibility: You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
Linen Porter employer: HC Facility Management Limited
Contact Detail:
HC Facility Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Linen Porter
✨Tip Number 1
Familiarise yourself with the hotel environment and linen management procedures. Understanding how linen is sorted, folded, and distributed will give you an edge during interviews and show your commitment to the role.
✨Tip Number 2
Demonstrate your teamwork skills by sharing examples of how you've successfully collaborated with others in previous roles. This is crucial for a Linen Porter, as you'll be working closely with colleagues to maintain high standards.
✨Tip Number 3
Showcase your flexibility and willingness to learn. Be prepared to discuss how you've adapted to changing situations in past jobs, as this role requires a 'Can Do' attitude and the ability to handle various tasks.
✨Tip Number 4
Highlight your customer service skills. As a Linen Porter, you'll interact with guests, so being able to provide excellent service and address concerns promptly will set you apart from other candidates.
We think you need these skills to ace Linen Porter
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Linen Porter position. Understand the key responsibilities and required skills to tailor your application accordingly.
Highlight Relevant Experience: If you have prior experience in a similar role, especially within hospitality, be sure to highlight this in your CV. Mention specific tasks you've handled that relate to linen management or customer service.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Discuss how your skills and experiences align with the responsibilities of a Linen Porter and express your willingness to learn and adapt.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail, which is crucial for the Linen Porter role.
How to prepare for a job interview at HC Facility Management Limited
✨Show Your Team Spirit
As a Linen Porter, teamwork is crucial. Be prepared to discuss your previous experiences working in a team environment and how you contributed to achieving common goals. Highlight any instances where you collaborated effectively with others.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail, especially when managing linen stock and ensuring cleanliness. During the interview, provide examples of how you've maintained high standards in previous jobs, particularly in hospitality or similar settings.
✨Emphasise Your Flexibility
The job may require you to work varying hours and adapt to different tasks. Be ready to discuss your availability and willingness to take on additional responsibilities. Share any past experiences where you successfully adapted to changing circumstances.
✨Prepare for Customer Service Scenarios
Excellent customer service is key in this role. Think of examples where you've gone above and beyond to assist guests or customers. Be ready to role-play potential scenarios during the interview to showcase your problem-solving skills and 'Can Do' attitude.
