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- Tasks: Lead a dynamic housekeeping team to ensure top-notch cleanliness and guest satisfaction.
- Company: Join HotelCare, the UK's leading hotel support service with over 30 years of experience.
- Benefits: Enjoy flexible hours, up to 28 days holiday, free lunch, and career progression opportunities.
- Why this job: Be part of a vibrant team making a real impact in hospitality while promoting sustainability.
- Qualifications: Previous supervisory experience in hospitality and strong teamwork skills are essential.
- Other info: Opportunity for on-site training and an apprenticeship after probation.
The predicted salary is between 24000 - 36000 £ per year.
Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager
Hours of work: 0-40 hours per week / Available to work some weekends.
Company Overview
HotelCare, the UK\’s foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe Ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.
Benefits
- Up to 28 days paid holidays.
- A permanent job with flexible working hours.
- Free Lunch on duty (site dependant).
- Full on-site training.
- Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
- Career progression with the opportunity to undertake a HotelCare Apprenticeship.
- Automatic Enrolment into a workplace pension, after 3 months’ service.
- Recognition, incentives and awards.
Job Overview
As a Floor Supervisor, your role involves overseeing a busy housekeeping department. You will work alongside a team to ensure cleanliness throughout guest and hotel premises while maintaining high standards of guest satisfaction and efficiency in collaboration with the Head Housekeeper.
Key Responsibilities
- Working in fast paced high energy environment and checking the quality of rooms.
- Organising staff rotas.
- Working closely with the supervisory team to support the Head Housekeeper.
- Supporting the Housekeeping team with ongoing training and development.
- Maintaining the standards set by HotelCare and our client at all times.
- Meeting daily targets.
- Comply with all company health and safety policies and record any maintenance problems, safety hazards, accidents, or injuries.
Person Specification
Experience
- Prior supervisory experience in hospitality, specifically in housekeeping or related areas.
- Strong knowledge of housekeeping operations and team coordination skills.
Skills and Knowledge
- Physical ability to lift, bend, and stand for extended periods.
- The ability to work individually and as part of a team.
- Strong time management skills.
- Attention to detail.
- Flexibility and willingness to learn.
- A ‘Can Do’ attitude.
- Adaptability to organisational needs.
- Ability to prioritise and multi-task.
- Capability to provide excellent customer service.
- Self-motivation and accountability.
- Ability to work confidentially and with integrity.
- Ability to work under pressure and to follow instructions.
- Awareness of safety regulations and compliance.
Flexibility
- You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
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Housekeeping Supervisor employer: HC Facility Management Limited
Contact Detail:
HC Facility Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Supervisor
✨Tip Number 1
Familiarise yourself with HotelCare's values and mission. Understanding their commitment to sustainability and quality service will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Highlight your previous supervisory experience in hospitality during networking opportunities. Connect with current or former employees on platforms like LinkedIn to gain insights about the role and express your interest in joining their team.
✨Tip Number 3
Prepare to discuss specific examples of how you've maintained high standards in housekeeping or similar roles. Being able to articulate your attention to detail and ability to meet targets will demonstrate your capability to excel as a Housekeeping Supervisor.
✨Tip Number 4
Showcase your flexibility and willingness to learn by being open about your availability for different shifts. Emphasising your adaptability can set you apart, especially since the role may require working weekends or varied hours.
We think you need these skills to ace Housekeeping Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant supervisory experience in hospitality, particularly in housekeeping. Emphasise your skills in team coordination, time management, and attention to detail.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the hospitality industry. Mention specific experiences that demonstrate your ability to maintain high standards and support a team effectively.
Highlight Relevant Skills: In your application, clearly outline your physical abilities, flexibility, and customer service skills. These are crucial for a Housekeeping Supervisor role, so make them stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at HC Facility Management Limited
✨Showcase Your Supervisory Experience
Make sure to highlight your previous supervisory roles in hospitality, especially in housekeeping. Share specific examples of how you managed teams, organised staff rotas, and ensured high standards of cleanliness.
✨Demonstrate Attention to Detail
Since the role requires a keen eye for detail, prepare to discuss how you maintain quality in housekeeping operations. You could mention any systems or checklists you’ve used to ensure that every room meets the required standards.
✨Emphasise Teamwork and Training Skills
Talk about your experience in training and developing team members. Provide examples of how you've supported your team in improving their skills and maintaining high morale, which is crucial in a fast-paced environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle pressure and prioritise tasks. Think of scenarios where you had to manage multiple responsibilities or resolve conflicts within your team, and be ready to explain your approach.
