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- Tasks: Join our team to clean and maintain guest rooms to high standards.
- Company: HotelCare is a leading hotel support services provider with over 30 years of experience.
- Benefits: Enjoy flexible hours, up to 28 days paid holiday, and free lunch on duty.
- Why this job: Be part of a dynamic team that values cleanliness and guest satisfaction in a fast-paced environment.
- Qualifications: Experience in hospitality preferred; strong attention to detail and customer service skills required.
- Other info: Opportunities for career progression and training available.
Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager
Hours of work: 0-40 hours per week / Available to work some weekends.
Company Overview:
HotelCare, the UK\’s foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UKand Abbe ltdto introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.
We offer a benefits package including
- Up to 28 days paid holidays.
- A permanent job with flexible working hours to suit your lifestyle.
- Standard working hours 25+ per week / Available hours may reduce during periods of low occupancy / Contracted hours can be negotiated and guaranteed.
- Free Lunch on duty (site dependant).
- Full on-site training.
- Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
- Career progression with the opportunity to undertake a HotelCare Apprenticeship.
- Automatic Enrolment into a workplace pension, after 3 months’ service.
- Recognition, incentives and awards.
Job Overview:
HotelCare are committed to excellence in all that we do and our Room Attendants are integral to upholding impeccable cleanliness standards, enhancing guest satisfaction in hotels nationwide. Joining our dynamic team, you\’ll thrive in a fast-paced environment, consistently delivering the highest levels of room cleanliness.
Job Description
Key Responsibilities
- Clean and tidy guest rooms to established standards.
- Change bed linens, replace towels, empty trash bins and restock amenities.
- Dust furniture, vacuum carpets, and clean mirrors for a neat appearance.
- Sanitize surfaces thoroughly for hygiene maintenance.
- Maintain stock levels of cleaning supplies and toiletries.
- Promptly report any maintenance issues or damages.
- Follow supervisor instructions and adhere to safety protocols.
- Ensure the security of guest rooms and the privacy of the guests.
- Provide professional and respectful service to guests and respond to their requests promptly.
Person specification
Experience
- Preferred Experience: Experience in a similar role within the hospitality industry, particularly in housekeeping or room attendant positions.
Skills and knowledge
- Physical ability to lift, bend, and stand for extended periods.
- The ability to work individually and as part of a team.
- Strong time management skills.
- Attention to detail.
- Flexibility and willingness to learn.
- A ‘Can Do’ attitude.
- Adaptability to organisational needs.
- Ability to prioritise and multi-task.
- Capability to provide excellent customer service.
- Self-motivation and accountability.
- Ability to work confidentially and with integrity.
- Ability to work under pressure and to follow instructions.
- Awareness of safety regulations and compliance.
Flexibility
- You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
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Housekeeper / Apartment Cleaner employer: HC Facility Management Limited
Contact Detail:
HC Facility Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeper / Apartment Cleaner
✨Tip Number 1
Familiarise yourself with the specific cleaning standards and protocols used in the hospitality industry. Understanding what is expected in terms of cleanliness and guest satisfaction will help you stand out during interviews.
✨Tip Number 2
Highlight any previous experience in housekeeping or similar roles when networking. Connect with current or former employees of HotelCare on platforms like LinkedIn to gain insights and potentially get a referral.
✨Tip Number 3
Demonstrate your flexibility and willingness to learn by being open to various shifts, including weekends. Employers appreciate candidates who can adapt to changing schedules and demands.
✨Tip Number 4
Prepare to discuss your time management skills and how you handle pressure during the interview. Providing examples of how you've successfully managed multiple tasks in a fast-paced environment will show that you're a great fit for the role.
We think you need these skills to ace Housekeeper / Apartment Cleaner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping or similar roles. Emphasise skills like attention to detail, time management, and customer service, as these are crucial for the position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for cleanliness and guest satisfaction. Mention any previous experience in the hospitality industry and how it has prepared you for this role at HotelCare.
Highlight Relevant Skills: In your application, clearly outline your physical abilities, flexibility, and willingness to learn. These traits are essential for the fast-paced environment of HotelCare.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital for a Housekeeper.
How to prepare for a job interview at HC Facility Management Limited
✨Show Your Attention to Detail
As a Housekeeper, attention to detail is crucial. During the interview, highlight your ability to notice small things that others might overlook. Share specific examples from your past experience where your keen eye for detail made a difference.
✨Demonstrate Your Customer Service Skills
Since you'll be interacting with guests, it's important to showcase your customer service skills. Prepare to discuss how you've handled guest requests or complaints in previous roles, emphasising your professionalism and respect.
✨Emphasise Your Flexibility
The job requires flexibility in working hours and tasks. Be ready to talk about your willingness to adapt to changing schedules and your ability to take on various responsibilities as needed. This will show that you're a team player who can handle the dynamic nature of the role.
✨Prepare for Practical Questions
Expect questions that assess your practical knowledge of cleaning standards and safety protocols. Brush up on common cleaning techniques and safety regulations relevant to the hospitality industry, so you can confidently answer any technical questions during the interview.
