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- Tasks: Lead a team to maintain cleanliness and manage staff effectively.
- Company: Join a dynamic company focused on quality service and employee development.
- Benefits: Enjoy up to 28 days paid holiday, pension scheme, and career progression.
- Why this job: Be part of a supportive culture with opportunities for personal growth and recognition.
- Qualifications: Experience in management and a passion for maintaining high standards required.
- Other info: Hands-on role with direct impact on client satisfaction and team performance.
The predicted salary is between 36000 - 60000 £ per year.
Objective: To maximize the profitability of the site through achieving PR targets, wages, cleanliness standards, overheads, and other business and financial goals. To ensure site consistency via quality staff recruitment and training, demonstrating effective leadership skills, and adherence to all policies and procedures. Reports directly to the Multi-site HHK/District manager.
Join us and you will receive:
- A personal development plan to support your induction and a learning & development framework for your career with the company.
- Career progression opportunities.
- Automatic enrollment into a workplace pension scheme.
- Recognition, incentives, and awards.
- Up to 28 days paid holidays.
Commercial responsibilities:
- Manage wages aligned with productivity targets.
- Review projections regularly to enable accurate scheduling of hours.
- Organize workload and staff effectively.
- Manage PR performance and take necessary actions to improve.
- Ensure management hours are managed within budget.
- Control overheads by reviewing orders against budget where applicable.
- Maintain cleanliness standards in line with client expectations and customer feedback, ensuring standards are achieved daily for client satisfaction.
Business responsibilities:
- Ensure all company systems are actioned on time and adhered to.
- Recruit quality staff using company systems, professional interviewing techniques, and selection standards to maintain headcount.
- Provide all staff with professional training to meet their job requirements.
- Regularly brief staff on key performance areas.
- Communicate regularly with clients and review feedback daily.
- Ensure all SLAs are being delivered.
- Demonstrate initiative by applying problem-solving approaches to issues under your control.
- Adopt a hands-on approach where necessary to deliver results.
- Maintain a good professional relationship with clients at all times.
Key responsibilities:
- Ensure compliance with all legal standards.
- Meet all Health and Safety requirements to the company's standard and as defined by HASAWA to ensure staff safety.
- Guarantee staff and property security through adherence to company policies and procedures.
- Project a professional image and attitude, following the company uniform policy and standards at all times.
- Ensure staff meet performance standards consistently.
- Adopt a zero-tolerance approach to performance issues.
- Follow all personnel policies and procedures as laid down by the company.
- Perform any other duties as directed by the company.
Head Housekeeper employer: HC Facility Management Limited
Contact Detail:
HC Facility Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Housekeeper
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) relevant to the Head Housekeeper role. Understanding how PR targets and cleanliness standards are measured will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss your approach to staff recruitment, training, and performance management.
✨Tip Number 3
Research the company’s values and culture. Being able to align your personal values with those of StudySmarter will not only impress during interviews but also show that you're a good fit for the team.
✨Tip Number 4
Prepare to discuss how you handle client feedback and maintain professional relationships. Having specific examples of how you've improved service based on feedback can set you apart from other candidates.
We think you need these skills to ace Head Housekeeper
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Head Housekeeper. Familiarise yourself with the key objectives and requirements mentioned in the job description to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in housekeeping management or similar roles. Showcase your leadership skills, ability to manage budgets, and experience in staff recruitment and training.
Demonstrate Problem-Solving Skills: Use specific examples in your application to illustrate how you've successfully tackled challenges in past roles. This will show your initiative and ability to maintain high standards under pressure.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the specific needs of the company. Mention how your values align with theirs and express your enthusiasm for contributing to their goals, particularly in maintaining cleanliness standards and client satisfaction.
How to prepare for a job interview at HC Facility Management Limited
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid understanding of the Head Housekeeper role. Familiarise yourself with the responsibilities listed in the job description, such as managing wages, maintaining cleanliness standards, and ensuring compliance with legal requirements.
✨Showcase Leadership Skills
As this position requires effective leadership, be prepared to discuss your previous experiences in managing teams. Highlight specific examples where you successfully recruited, trained, or motivated staff to achieve performance targets.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenges. Prepare scenarios where you had to demonstrate initiative or resolve issues related to staff performance or client feedback.
✨Emphasise Your Commitment to Standards
The role involves maintaining high cleanliness standards and adhering to company policies. Be ready to discuss how you ensure compliance with health and safety regulations and how you maintain quality in your previous roles.
