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- Tasks: Lead a team to ensure cleanliness and efficiency while meeting business goals.
- Company: Join a dynamic company focused on quality service and employee development.
- Benefits: Enjoy career progression, paid holidays, and a workplace pension scheme.
- Why this job: Be part of a supportive culture that values leadership and personal growth.
- Qualifications: Experience in management and a passion for maintaining high standards required.
- Other info: Hands-on role with opportunities to make a real impact on client satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
Objective: To maximize profitability of the site through achieving PR targets, wages, cleanliness standards, overheads, and other business and financial goals. To ensure site consistency via quality staff recruitment and training, demonstrating effective leadership and adherence to policies and procedures. Reports directly to the Multi-site HHK/District manager.
Join us and you will receive:
- A personal development plan supporting your induction and a learning & development framework for your career with the company.
- Career progression opportunities.
- Automatic enrolment into a workplace pension scheme.
- Recognition, incentives, and awards.
- Up to 28 days of paid holidays.
Commercial responsibilities:
- Manage wages aligned with productivity targets, reviewing projections regularly to ensure accurate scheduling of hours and effective organization of workload and staff.
- Manage PR performance and implement necessary actions to improve it.
- Ensure management hours are within budget.
- Control overheads by reviewing orders against budget where applicable.
- Maintain cleanliness standards according to client expectations and customer feedback, achieving daily standards to ensure client satisfaction.
Business responsibilities:
- Ensure all company systems are actioned timely and in compliance.
- Recruit quality staff using company systems and professional interview techniques to maintain headcount.
- Provide all staff with professional training to meet job requirements.
- Brief staff regularly on key performance areas.
- Communicate regularly with clients and review feedback daily.
- Ensure all SLAs are met.
- Use a problem-solving approach to address issues proactively.
- Adopt a hands-on approach where necessary to deliver results.
- Maintain a good professional relationship with clients at all times.
Key responsibilities:
- Ensure compliance with all legal standards.
- Meet all Health and Safety requirements as per HASAWA and company standards to ensure staff safety.
- Guarantee security of staff and property through adherence to policies and procedures.
- Project a professional image and attitude, following uniform policies and standards.
- Ensure staff meet performance standards consistently.
- Maintain a zero-tolerance approach to performance issues.
- Follow all personnel policies and procedures as laid down by the company.
- Perform any other duties as directed by the company.
Contact Detail:
HC Facility Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Housekeeper
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) relevant to the Head Housekeeper role. Understanding how PR targets and cleanliness standards are measured will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully recruited and trained staff in previous roles. Be ready to discuss your approach to maintaining high performance and compliance with policies.
✨Tip Number 3
Research common challenges faced in housekeeping management, such as budget control and staff scheduling. Being able to discuss these issues and your problem-solving strategies will set you apart from other candidates.
✨Tip Number 4
Network with professionals in the hospitality industry, especially those in housekeeping management. Engaging with others can provide insights into the role and may even lead to referrals or recommendations for your application.
We think you need these skills to ace Head Housekeeper
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and objectives of the Head Housekeeper position. Tailor your application to highlight relevant experience in managing cleanliness standards, staff recruitment, and financial goals.
Highlight Leadership Skills: Emphasise your leadership abilities in your CV and cover letter. Provide examples of how you've successfully trained and managed teams, ensuring compliance with policies and achieving performance targets.
Showcase Problem-Solving Abilities: In your application, mention specific instances where you've proactively addressed issues or improved processes. This will demonstrate your hands-on approach and ability to maintain high standards.
Tailor Your Documents: Customise your CV and cover letter to reflect the key responsibilities outlined in the job description. Use keywords from the listing to ensure your application stands out and aligns with what the company is looking for.
How to prepare for a job interview at HC Facility Management Limited
✨Showcase Your Leadership Skills
As a Head Housekeeper, effective leadership is crucial. Be prepared to discuss your previous experiences in managing teams, resolving conflicts, and motivating staff. Highlight specific examples where you successfully led a team to achieve cleanliness standards or improved performance.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators relevant to the role, such as PR targets and budget management. During the interview, demonstrate your understanding of how these metrics impact profitability and client satisfaction, and be ready to share strategies you've used to meet these goals.
✨Emphasise Compliance and Safety Knowledge
Given the importance of health and safety regulations in this role, be prepared to discuss your knowledge of legal standards and how you've ensured compliance in previous positions. Share any relevant training or certifications that showcase your commitment to maintaining a safe working environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to address performance issues or manage client feedback. Prepare structured responses that outline the situation, your actions, and the outcomes to demonstrate your proactive approach.
