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- Tasks: Lead a dynamic housekeeping team to ensure top-notch cleanliness and guest satisfaction.
- Company: Join HotelCare, the UK's leading hotel support services provider with over 30 years of experience.
- Benefits: Enjoy flexible hours, up to 28 days paid holiday, free lunch, and career progression opportunities.
- Why this job: Be part of a vibrant team making a real impact in hospitality while developing your skills.
- Qualifications: Previous supervisory experience in hospitality and strong teamwork skills are essential.
- Other info: Opportunity for a HotelCare Apprenticeship and automatic enrolment into a workplace pension.
The predicted salary is between 24000 - 36000 £ per year.
Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager
Hours of work: 0-40 hours per week / Available to work some weekends.
Company Overview: HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.
We offer a benefits package including:
- Up to 28 days paid holidays.
- A permanent job with flexible working hours.
- Free Lunch on duty (site dependant).
- Full on-site training.
- Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
- Career progression with the opportunity to undertake a HotelCare Apprenticeship.
- Automatic Enrolment into a workplace pension, after 3 months’ service.
- Recognition, incentives and awards.
Job Overview: As a Floor Supervisor, your role involves overseeing a busy housekeeping department. You will work alongside a team to ensure cleanliness throughout guest and hotel premises while maintaining high standards of guest satisfaction and efficiency in collaboration with the Head Housekeeper.
Key Responsibilities:
- Working in fast paced high energy environment and checking the quality of rooms.
- Organising staff rotas.
- Working closely with the supervisory team to support the Head Housekeeper.
- Supporting the Housekeeping team with ongoing training and development.
- Maintaining the standards set by HotelCare and our client at all times.
- Meeting daily targets.
- Comply with all company health and safety policies and record any maintenance problems, safety hazards, accidents, or injuries.
Person specification:
Experience:
- Prior supervisory experience in hospitality, specifically in housekeeping or related areas.
- Strong knowledge of housekeeping operations and team coordination skills.
Skills and knowledge:
- Physical ability to lift, bend, and stand for extended periods.
- The ability to work individually and as part of a team.
- Strong time management skills.
- Attention to detail.
- Flexibility and willingness to learn.
- A ‘Can Do’ attitude.
- Adaptability to organisational needs.
- Ability to prioritise and multi-task.
- Capability to provide excellent customer service.
- Self-motivation and accountability.
- Ability to work confidentially and with integrity.
- Ability to work under pressure and to follow instructions.
- Awareness of safety regulations and compliance.
Flexibility: You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
Floor Supervisor employer: HC Facility Management Limited
Contact Detail:
HC Facility Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Supervisor
✨Tip Number 1
Familiarise yourself with HotelCare's values and mission. Understanding their commitment to sustainability and quality service will help you align your answers during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Highlight your supervisory experience in hospitality during networking opportunities. Engage with current employees on platforms like LinkedIn to gain insights about the company culture and expectations, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've maintained high standards in housekeeping or similar roles. Being able to articulate your past experiences will demonstrate your capability to meet the demands of the Floor Supervisor position.
✨Tip Number 4
Showcase your flexibility and adaptability by being open to various working hours. Mentioning your willingness to work weekends or additional hours can make you a more attractive candidate for the role.
We think you need these skills to ace Floor Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant supervisory experience in hospitality, particularly in housekeeping. Emphasise your ability to manage teams and maintain high standards of cleanliness.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of HotelCare's commitment to quality service. Mention specific examples of how you've successfully led teams in previous roles.
Highlight Relevant Skills: In your application, focus on key skills such as time management, attention to detail, and customer service. Provide examples of how you've demonstrated these skills in past positions.
Show Your Flexibility: Since the role requires flexibility in working hours, mention your willingness to adapt to different schedules and tasks. This shows you are ready to meet the company's needs.
How to prepare for a job interview at HC Facility Management Limited
✨Showcase Your Supervisory Experience
Make sure to highlight your previous supervisory roles in hospitality, especially in housekeeping. Share specific examples of how you managed teams and ensured high standards of cleanliness.
✨Demonstrate Your Knowledge of Housekeeping Operations
Familiarise yourself with the key responsibilities of a Floor Supervisor. Be prepared to discuss how you would organise staff rotas and maintain quality control in a fast-paced environment.
✨Emphasise Your Customer Service Skills
Since guest satisfaction is crucial, be ready to talk about how you've handled customer service challenges in the past. Show that you can provide excellent service while managing a team.
✨Prepare for Questions on Flexibility and Adaptability
Expect questions about your ability to adapt to changing situations and work under pressure. Share examples of how you've successfully prioritised tasks and met deadlines in previous roles.
