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- Tasks: Assist the Head Housekeeper in managing a busy housekeeping department and meeting daily targets.
- Company: Join HotelCare, the UK's leading hotel support services provider with over 30 years of experience.
- Benefits: Enjoy flexible hours, up to 28 days paid holiday, free lunch, and career progression opportunities.
- Why this job: Be part of a dynamic team focused on quality service and sustainable cleaning solutions.
- Qualifications: Prior experience in hospitality and strong leadership skills are essential.
- Other info: Opportunity for a HotelCare Apprenticeship and automatic enrolment into a workplace pension.
The predicted salary is between 24000 - 36000 £ per year.
Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager
Hours of work: 0-40 hours per week / Available to work some weekends.
Company Overview: HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.
We offer a benefits package including:
- Up to 28 days paid holidays.
- A permanent job with flexible working hours.
- Free Lunch on duty (site dependant).
- Full on-site training.
- Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
- Career progression with the opportunity to undertake a HotelCare Apprenticeship.
- Automatic Enrolment into a workplace pension, after 3 months’ service.
- Recognition, incentives and awards.
Job Overview: As Deputy Head Housekeeper, you will utilise your management experience, commitment to excellence, and positive approach to assist the Head Housekeeper in efficiently overseeing a dynamic housekeeping department and improving team productivity.
Key Responsibilities:
- Working in a fast paced high energy environment assisting the Head Housekeeper with the management of a busy housekeeping department.
- Being the first point of contact for the Hotel General Manager and Senior Management team within the hotel in the absence of the Head Housekeeper.
- Maintaining the standards set by HotelCare and our client at all times.
- Meeting daily targets.
- Commercial awareness and cost control capabilities.
- Complying with all company health and safety policies, and reporting/recording any maintenance issues, safety hazards, accidents, or injuries to ensure adherence to the standards required for QA audits and H&S audits.
Person specification:
Experience:
- Prior experience in a similar role.
- Demonstrated leadership experience in hospitality, with a focus on housekeeping operations.
Skills and knowledge:
- High standards and motivated by a passion for quality.
- Strong time management skills.
- Experience working within a Housekeeping environment.
- Excellent interpersonal and organisational skills.
- Flexible approach to work.
- A 'Can-do' Attitude.
- A hands-on approach and willingness to provide support with cleaning rooms.
- Effective IT skills, including Microsoft Office.
Flexibility: You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
Deputy Head Housekeeper employer: HC Facility Management Limited
Contact Detail:
HC Facility Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Head Housekeeper
✨Tip Number 1
Familiarise yourself with HotelCare's values and mission. Understanding their commitment to sustainable cleaning solutions and high-quality service will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Highlight your leadership experience in hospitality during networking opportunities. Engage with current or former employees on platforms like LinkedIn to gain insights about the role and express your interest in the Deputy Head Housekeeper position.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved team productivity in previous roles. This will demonstrate your capability to assist the Head Housekeeper effectively and show that you can meet the daily targets set by HotelCare.
✨Tip Number 4
Be ready to showcase your hands-on approach to housekeeping tasks. During any informal discussions or interviews, mention your willingness to support cleaning efforts, as this reflects the flexible and proactive attitude that HotelCare values.
We think you need these skills to ace Deputy Head Housekeeper
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping and management. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to meet the high standards expected by HotelCare.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for quality service and your commitment to excellence. Mention your understanding of the role and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, focus on key skills such as time management, interpersonal abilities, and a 'can-do' attitude. Provide examples of how you've successfully managed teams or improved productivity in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a housekeeping role.
How to prepare for a job interview at HC Facility Management Limited
✨Showcase Your Leadership Skills
As a Deputy Head Housekeeper, you'll need to demonstrate your leadership experience. Be prepared to share specific examples of how you've successfully managed teams in the past, highlighting your ability to motivate and improve productivity.
✨Emphasise Your Attention to Detail
HotelCare values high standards in housekeeping. During the interview, discuss your commitment to quality and how you ensure that every task is completed to the highest standard. Mention any systems or processes you use to maintain these standards.
✨Demonstrate Your Flexibility
The role requires a flexible approach to work. Be ready to talk about times when you've adapted to changing circumstances or taken on additional responsibilities. This will show that you're willing to go the extra mile for the team and the guests.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenges in a fast-paced environment. Think of scenarios where you've had to manage conflicts, meet tight deadlines, or deal with unexpected issues, and be ready to explain your thought process and actions.