At a Glance
- Tasks: Assist the Head Housekeeper in managing a dynamic housekeeping department.
- Company: Join HotelCare, the UK's leading hotel support services provider with over 30 years of experience.
- Benefits: Enjoy up to 28 days paid holiday, flexible hours, and free lunch on duty.
- Other info: Great career progression opportunities and a supportive team environment.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Previous experience in housekeeping and strong leadership skills required.
The predicted salary is between 24000 - 36000 £ per year.
Responsible To: Line ManagerDirect Reports: 0Key Relationships: Coworkers, Guests, and Line Manager
Hours of work: 0-40 hours per week / Available to work some weekends.
Company Overview
HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UKand Abbe ltdto introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.
Benefits
- Up to 28 days paid holidays.
- A permanent job with flexible working hours.
- Free Lunch on duty (site dependant).
- Full on-site training.
- Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
- Career progression with the opportunity to undertake a HotelCare Apprenticeship.
- Automatic Enrolment into a workplace pension, after 3 months’ service.
- Recognition, incentives and awards.
Job Overview
As Deputy Head Housekeeper, you will utilise your management experience, commitment to excellence, and positive approach to assist the Head Housekeeper in efficiently overseeing a dynamic housekeeping department and improving team productivity.
Job Description
Key Responsibilities
- Working in a fast paced high energy environment assisting the Head Housekeeper with the management of a busy housekeeping department.
- Being the first point of contact for the Hotel General Manager and Senior Management team within the hotel in the absence of the Head Housekeeper.
- Maintaining the standards set by HotelCare and our client at all times.
- Meeting daily targets.
- Commercial awareness and cost control capabilities.
- Complying with all company health and safety policies, and reporting/recording any maintenance issues, safety hazards, accidents, or injuries to ensure adherence to the standards required for QA audits and H&S audits.
Person specification
Experience
- Prior experience in a similar role.
- Demonstrated leadership experience in hospitality, with a focus on housekeeping operations.
Skills and knowledge
- High standards and motivated by a passion for quality.
- Strong time management skills.
- Experience working within a Housekeeping environment.
- Excellent interpersonal and organisational skills.
- Flexible approach to work.
- A Can-do Attitude.
- A hands‑on approach and willingness to provide support with cleaning rooms.
- Effective IT skills, including Microsoft Office.
Flexibility
- You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
Deputy Head Housekeeper in Birmingham employer: HC Facility Management Limited
HotelCare is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With flexible working hours, comprehensive training, and a commitment to sustainability, employees can thrive in their roles while enjoying benefits like up to 28 days of paid holiday and career progression opportunities through apprenticeships. Join us in making a meaningful impact in the hospitality industry while being part of a supportive team dedicated to excellence.
Contact Details:
HC Facility Management Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Head Housekeeper in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings at HotelCare. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching HotelCare’s values and services. Show us you’re not just another candidate; demonstrate how your experience aligns with our commitment to quality and sustainability.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let your passion for housekeeping and leadership come across!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the HotelCare team.
We think you need these skills to ace Deputy Head Housekeeper in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in housekeeping and any leadership experience you've had. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the Deputy Head Housekeeper role and how your values align with ours at HotelCare. Keep it friendly and professional, just like we are!
Show Off Your 'Can-Do' Attitude:In your application, let us know about times when you've tackled challenges head-on. We love a positive approach, so share examples of how you've motivated your team or improved processes in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at HC Facility Management Limited
✨Know Your Stuff
Before the interview, make sure you understand HotelCare's values and how they operate. Familiarise yourself with their commitment to sustainable cleaning solutions and the importance of maintaining high standards in housekeeping. This will show that you're genuinely interested in the company and its mission.
✨Showcase Your Leadership Skills
As a Deputy Head Housekeeper, you'll need to demonstrate your leadership experience. Prepare examples from your past roles where you've successfully managed a team or improved productivity. Highlight your 'can-do' attitude and how you've tackled challenges in a fast-paced environment.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you had to deal with maintenance issues or safety hazards. Be ready to explain how you would ensure compliance with health and safety policies while maintaining high service standards.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared to ask the interviewer. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you're engaged and thinking about how you can contribute to the team.
