At a Glance
- Tasks: Lead a dynamic housekeeping team to ensure top-notch cleanliness and guest satisfaction.
- Company: Join HotelCare, the UK's leading hotel support services provider with over 30 years of experience.
- Benefits: Enjoy up to 28 days paid holiday, flexible hours, free lunch, and career progression opportunities.
- Other info: Embrace a culture of sustainability and excellence with great recognition and rewards.
- Why this job: Make a real impact in a fast-paced environment while developing your skills in hospitality.
- Qualifications: Previous supervisory experience in hospitality and strong team coordination skills required.
The predicted salary is between 22000 - 26000 £ per year.
Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager
Hours of work: 0-40 hours per week / Available to work some weekends.
Company Overview: HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.
Benefits Package:
- Up to 28 days paid holidays.
- A permanent job with flexible working hours.
- Free Lunch on duty (site dependant).
- Full on-site training.
- Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
- Career progression with the opportunity to undertake a HotelCare Apprenticeship.
- Automatic Enrolment into a workplace pension, after 3 months’ service.
- Recognition, incentives and awards.
Job Overview: As a Floor Supervisor, your role involves overseeing a busy housekeeping department. You will work alongside a team to ensure cleanliness throughout guest and hotel premises while maintaining high standards of guest satisfaction and efficiency in collaboration with the Head Housekeeper.
Key Responsibilities:
- Working in fast paced high energy environment and checking the quality of rooms.
- Organising staff rotas.
- Working closely with the supervisory team to support the Head Housekeeper.
- Supporting the Housekeeping team with ongoing training and development.
- Maintaining the standards set by HotelCare and our client at all times.
- Meeting daily targets.
- Comply with all company health and safety policies and record any maintenance problems, safety hazards, accidents, or injuries.
Person Specification:
Experience:- Prior supervisory experience in hospitality, specifically in housekeeping or related areas.
- Strong knowledge of housekeeping operations and team coordination skills.
- Physical ability to lift, bend, and stand for extended periods.
- The ability to work individually and as part of a team.
- Strong time management skills.
- Attention to detail.
- Flexibility and willingness to learn.
- A ‘Can Do’ attitude.
- Adaptability to organisational needs.
- Ability to prioritise and multi-task.
- Capability to provide excellent customer service.
- Self-motivation and accountability.
- Ability to work confidentially and with integrity.
- Ability to work under pressure and to follow instructions.
- Aware of safety regulations and compliance.
Flexibility: You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
Floor Supervisor in Ashford employer: HC Facility Management Limited
HotelCare is an exceptional employer, offering a dynamic work environment where you can thrive as a Floor Supervisor. With a commitment to employee growth through comprehensive training and apprenticeship opportunities, alongside a generous benefits package including flexible hours and up to 28 days of paid holiday, we prioritise your well-being and career progression. Join us in our mission to deliver outstanding service while embracing sustainable practices in the hospitality sector.
Contact Details:
HC Facility Management Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Floor Supervisor in Ashford
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings at HotelCare. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching HotelCare and its values. Show us you understand our commitment to quality service and sustainability. Tailor your answers to reflect how your experience aligns with our mission.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common questions for a Floor Supervisor role, and don’t forget to highlight your supervisory experience and teamwork skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in joining the HotelCare family. Don’t miss out on this chance!
We think you need these skills to ace Floor Supervisor in Ashford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supervisory experience in hospitality and any relevant housekeeping roles to show us you're the right fit for the Floor Supervisor position.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you want to work with HotelCare and how your background aligns with our values. Share specific examples of your past experiences that demonstrate your ability to lead a team and maintain high standards.
Show Off Your 'Can Do' Attitude:In your application, let your personality shine through! We love candidates who are adaptable and have a positive mindset. Share instances where you've tackled challenges or gone above and beyond in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and get back to you quicker. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at HC Facility Management Limited
✨Know Your Stuff
Before the interview, brush up on your knowledge of housekeeping operations and the specific responsibilities of a Floor Supervisor. Familiarise yourself with HotelCare's values and their commitment to sustainability, as this will show your genuine interest in the company.
✨Showcase Your Experience
Be ready to discuss your prior supervisory experience in hospitality. Prepare examples that highlight your ability to manage a team, maintain high standards, and meet daily targets. This will demonstrate your capability to handle the fast-paced environment they operate in.
✨Demonstrate Your 'Can Do' Attitude
During the interview, convey your flexibility and willingness to learn. Share instances where you've adapted to changing situations or taken on additional responsibilities. This will resonate well with their need for someone who can thrive under pressure.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about the training opportunities available and how success is measured in the position. This shows you're not just interested in the job, but also in growing with the company.
