At a Glance
- Tasks: Grow and develop strategic client relationships while driving sales and profitability.
- Company: Join HBX Group, the leading tech partner in travel with a vibrant team culture.
- Benefits: Enjoy an attractive benefits package and opportunities for global career development.
- Other info: Work in a multicultural environment and build lasting relationships worldwide.
- Why this job: Be part of a dynamic team that values innovation and diversity in the travel industry.
- Qualifications: Strong communication skills, analytical mindset, and proficiency in Salesforce CRM.
The predicted salary is between 40000 - 50000 £ per year.
HBX Group is the world’s leading technology partner in travel, connecting global and local brands across accommodation, transport, activities and payments. Our teams combine tech, data and deep market expertise to deliver exceptional value to over 60,000 travel partners across 140 markets.
Our people are the heart of the company, empowered to move fast, dream big and make the difference. With our global approach and local insight, we bring innovation and scale to the travel ecosystem.
Job Summary
We are seeking a results‑driven Strategic Account Manager responsible for growing and developing a defined portfolio of strategic clients in our retail division. The role focuses on strengthening customer relationships, improving sales and profitability, and generating new business opportunities.
You will analyze client performance, manage commercial initiatives, and collaborate with internal teams to deliver a seamless customer experience. This is a field‑focused role requiring strong relationship‑building skills, analytical capabilities, and a proactive commercial mindset.
Responsibilities
- Act as primary contact for assigned clients and coordinate solutions with internal teams.
- Handle client queries and operational issues promptly.
- Conduct 7–10 client visits weekly plus virtual meetings to maintain strong relationships and gather market insights.
- Analyze client performance to identify opportunities for increased sales and profitability.
- Drive growth within existing accounts such as Bedsonline and create new business opportunities through product expansion and market intelligence.
- Prevent churn by addressing risks early and strengthening commercial agreements.
- Prepare KPI reviews, performance packs, and commercial insights.
- Log all interactions (visits, calls, opportunities) in Salesforce CRM.
- Use data to inform internal planning and account strategy.
- Participate in ongoing coaching, training, ride‑alongs and team sessions to improve commercial skills.
Main Functions
- Acquire targeted clients by engaging assigned leads and generating new opportunities.
- Make first contact and assign segmentation for e‑registration clients from Inside Sales.
- Follow up on accounts to meet sales targets and maximize portfolio performance.
- Update all sales activities (visits, calls, opportunities) in Salesforce.
- Visit priority clients monthly and mass/penetration clients every two months.
- Attend tradeshows to capture new leads and identify prospects.
- Grade and prioritize leads based on potential.
- Manage a portfolio of accounts and escalate major operational issues through internal teams.
Skillset and Experience Required
- Advanced level of English (must‑have).
- Strong commercial acumen and ability to identify growth opportunities.
- Excellent relationship‑building, communication, and negotiation skills.
- Analytical mindset with confidence using KPIs and performance data.
- Proficient with Salesforce CRM or similar tools.
- Able to work independently, manage field‑based schedules, and handle multiple priorities.
- Willingness to travel frequently and attend trade events.
- Comfortable collaborating with cross‑functional internal teams.
At HBX Group, we believe diversity fuels innovation and makes travel a force for good. We are committed to an inclusive workplace where everyone feels valued and respected, regardless of background or identity. Join us and be part of a team where diversity and equal opportunities truly make a difference.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work within an innovative, engaging and multicultural environment, build strong and lasting business relationships and friendships from around the world, and develop your career locally or within one of our beautiful working locations across the globe.
Strategic Account Manager employer: HBX Group
At HBX Group, we pride ourselves on being a dynamic and innovative employer that champions a customer-first philosophy in the travel technology sector. Our vibrant work culture in Palma, Mallorca fosters collaboration and creativity, offering employees the chance to grow their careers while building meaningful relationships with clients worldwide. With a commitment to diversity and inclusion, we empower our team members to dream big and make a difference, all while enjoying an attractive benefits package and the opportunity to thrive in a multicultural environment.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Manager
✨Tip Number 1
Get to know the company inside out! Research HBX Group's values, recent projects, and their approach to client relationships. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Attend industry events and trade shows where HBX Group might be present. This is your chance to meet potential colleagues and get a feel for the company culture while making valuable connections.
✨Tip Number 3
Show off your analytical skills! Be prepared to discuss how you've used data to drive sales or improve client relationships in the past. Bring examples to the table that highlight your commercial acumen and problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up! After any meetings or networking events, send a quick thank-you note or message. It keeps you on their radar and shows your enthusiasm for the role. Plus, it’s a great way to reinforce those connections!
We think you need these skills to ace Strategic Account Manager
Some tips for your application 🫡
Show Your Passion for Travel:When writing your application, let your love for travel shine through! We want to see how your experiences and enthusiasm align with our mission at HBX Group. Share any relevant stories or insights that highlight your connection to the industry.
Tailor Your Application:Make sure to customise your CV and cover letter for the Strategic Account Manager role. Highlight your relationship-building skills and commercial acumen, and don’t forget to mention your experience with data analysis and KPIs. We love seeing how you can bring value to our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity, so make sure your key achievements and skills stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining Team HBX Group!
How to prepare for a job interview at HBX Group
✨Know Your Clients
Before the interview, research HBX Group's key clients and their needs. Understanding their business model and how you can add value will show your proactive approach and strategic thinking.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to drive sales and improve client relationships in the past. Bring examples of KPIs you've worked with and how they influenced your strategies.
✨Demonstrate Relationship-Building Abilities
Think of specific instances where you've successfully built and maintained client relationships. Highlight your communication and negotiation skills, as these are crucial for a Strategic Account Manager.
✨Emphasise Your Adaptability
Given the fast-paced nature of the travel industry, be ready to discuss how you've adapted to changes in the market or client needs. Show that you're comfortable working independently and managing multiple priorities.
