At a Glance
- Tasks: Support B2B partners with onboarding, issue resolution, and strategic initiatives.
- Company: Join HBX Group, a leading tech partner in the travel industry.
- Benefits: Attractive benefits, career development, and multicultural work environment.
- Other info: Diversity and inclusion are at the heart of our company culture.
- Why this job: Be part of a dynamic team transforming the travel services landscape.
- Qualifications: Experience in sales support or account management, strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We bring together global and local brands in accommodation, transport, activities and payments, serving 300,000 hotels and 60,000 hard-to-reach, high-value clients across 140 source markets. Tech-driven with a customer-first mindset, our commercial teams and talented HBX people are the heart of what makes us unique. At HBX, we believe that tech + data + people set us apart, supported by our “global approach, local touch” philosophy.
Job Summary
The Sales Support Executive is part of the Go To Market Sales function, providing operational, technical, and commercial support to B2B partners across HolidayTaxis and the wider HBX Transfers portfolio. Working closely with Account Managers and cross-functional teams, the role ensures excellent partner support, smooth onboarding, issue resolution, and successful delivery of strategic initiatives, including client migrations and API integrations.
Key Responsibilities
- Support Account Managers in managing existing and new B2B partner accounts.
- Coordinate client onboarding, account setup, and system configuration.
- Manage booking-related updates, amendments, disruptions, and agent enquiries, ensuring clear communication across stakeholders.
- Act as the main contact for sales support queries, collaborating with Operations and Customer Service to resolve issues efficiently.
- Support client migrations, integrations, and adoption of HBX Transfers solutions.
- Maintain accurate system data and ensure consistency across platforms.
- Identify recurring issues and recommend process and service improvements.
- Provide first-line support for API partners, investigating integration, connectivity, and booking flow issues.
- Support testing activities for new integrations, enhancements, and system migrations.
- Liaise with Product, Technology, Operations, and Customer Service teams to resolve client issues end-to-end.
Skills & Experience
- Experience in travel industry sales support, account management, operations, or partner support.
- Strong understanding of B2B client relationships and service delivery.
- Experience with APIs, connectivity solutions, or travel technology platforms is advantageous.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and stakeholder management abilities.
- Highly organised with the ability to manage multiple priorities in a fast-paced environment.
- Analytical mindset with strong attention to detail.
- Advanced Microsoft Excel skills and experience with CRM systems.
- Experience working across functions in an international business environment is desirable.
At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.
You will have the opportunity to work for a company that is going through significant change in becoming the world’s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work within an innovative, engaging and multicultural environment, build strong and lasting business relationships and friendships from around the world, and develop your career locally or within one of our beautiful working locations across the globe.
Sales Support Executive - Transfer employer: HBX Group
At HBX Group, we pride ourselves on being an excellent employer that fosters a dynamic and inclusive work culture. Our Global Corporate Secretary Paralegal role not only offers competitive benefits and a supportive environment but also provides ample opportunities for professional growth in a multicultural setting. Join us to be part of a team that values innovation and compliance, ensuring your contributions are meaningful and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Executive - Transfer
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Support Executive - Transfer at HBX Group, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including HBX Group. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Support Executive - Transfer. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Support Executive - Transfer
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for HBX Group:When writing your cover letter, make sure to tailor your message specifically for HBX Group. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at HBX Group
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show HBX Group that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show HBX Group that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with HBX Group’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
