At a Glance
- Tasks: Manage client relationships and drive service improvements in a dynamic travel tech environment.
- Company: Join HBX Group, the leading tech partner in the travel industry.
- Benefits: Inclusive workplace, diverse team, and opportunities for personal growth.
- Other info: Be part of a team that values diversity and embraces different perspectives.
- Why this job: Make a real impact in travel by enhancing client experiences and driving innovation.
- Qualifications: Experience in account management or client services with strong analytical skills.
The predicted salary is between 35000 - 45000 £ per year.
About Us
HBX Group is the world’s leading technological partner, connecting and empowering the world of travel.
We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard-to-reach high-value clients such as tour operators, travel agents and loyalty schemes across 140 source markets.
We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none.
And of course, we have an amazing team!
Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day.
In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality.
Job Summary
The Account Management Specialist is a key client-facing role within Transfers, responsible for managing client relationships, monitoring account performance, and driving service improvements.
The role ensures effective governance, proactive escalation management, and continuous improvement initiatives to enhance service quality, reduce complaints, and support client retention.
Through regular performance reviews and strategic client engagement, the Account Management Specialist helps maintain client confidence and deliver operational excellence.
Key Responsibilities
- Manage and develop relationships with key client accounts.
- Monitor account performance and ensure delivery against agreed KPIs.
- Manage client escalations and drive timely issue resolution.
- Analyse complaint trends and identify opportunities for improvement.
- Implement action plans to reduce complaint ratios and improve service quality.
- Collaborate with internal teams and external partners to drive performance improvements.
- Prepare and lead Quarterly Review Meetings (QRMs) and other client governance meetings.
- Present performance insights, improvement plans, and recommendations to clients.
- Maintain strong governance processes and support client retention initiatives.
- Identify risks and drive continuous improvement across assigned accounts.
Skills & Experience
- Experience in Account Management, Client Services, Customer Success, or a similar client-facing role.
- Proven ability to manage key stakeholder relationships.
- Experience handling escalations, complaints, and service recovery.
- Strong analytical and problem-solving skills with a data-driven approach.
- Experience monitoring and improving KPI performance.
- Excellent communication, presentation, and influencing skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Proficiency in Microsoft Excel and Power Point.
- Customer-focused mindset with a commitment to service excellence and continuous improvement.
At HBX Group, we believe that diversity drives innovation and makes travel a force for good.
We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents.
Join us and be part of a team where diversity and equal opportunities really do make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Account Management Specialist (Transfers) in Eastbourne
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like HBX Group who are looking for fresh talent for roles like Account Management Specialist (Transfers).
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like HBX Group and give you a leg up for your Account Management Specialist (Transfers) application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Account Management Specialist (Transfers) openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Account Management Specialist (Transfers) in Eastbourne
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Account Management Specialist (Transfers) role at HBX Group.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Account Management Specialist (Transfers) position at HBX Group.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of HBX Group.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to HBX Group's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Account Management Specialist (Transfers).
How to prepare for a job interview at HBX Group
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at HBX Group.
