Strategic Account Manager (Retail division) in Bath, Somerset

HBX Group is the world's leading technological partner in travel, connecting global and local brands across accommodation, transport, activities and payments. Our teams combine tech, data and deep market expertise to deliver exceptional value to over 60,000 travel partners across 140 markets. Our people are the heart of the company, empowered to move fast, dream big and make the difference. With our global approach and local insight, we bring innovation and scale to the travel ecosystem.

We are seeking a results‐driven Strategic Account Manager responsible for growing and developing a defined portfolio of strategic clients within our retail division. The role focuses on strengthening customer relationships, improving sales and profitability, and generating new business opportunities. You will analyze client performance, manage commercial initiatives, and collaborate with internal teams to deliver a seamless customer experience. This is a field‐focused role requiring strong relationship‐building skills, analytical capabilities, and a proactive commercial mindset.

Responsibilities:

• Act as the primary contact for assigned clients, managing expectations and coordinating solutions with internal teams.
• Handle client queries and operational issues promptly to ensure a seamless customer experience.
• Conduct regular client engagement, including 7–10 weekly visits and virtual meetings, to strengthen relationships and gather market insights.
• Analyze client performance to identify opportunities to increase sales, margin, and overall profitability.
• Drive growth within existing accounts such as Bedsonline and generate new business opportunities through product expansion, market intelligence, and proactive commercial actions.
• Prevent churn by detecting risks early and reinforcing commercial agreements and engagement.
• Prepare KPI reviews, performance packs, and commercial insights to support strategic decision‐making.
• Log all interactions (visits, calls, opportunities) in Salesforce CRM and use data to inform internal planning and account strategies.
• Participate in coaching, training, ride‐alongs, and team sessions to continuously improve commercial capabilities.
• Acquire targeted clients by engaging assigned and new leads, including segmentation of e‐registration clients from Inside Sales.
• Follow up on accounts to meet sales targets and maximise portfolio performance.
• Visit priority clients monthly and mass/penetration clients every two months to maintain consistent contact.
• Attend tradeshows to capture new leads and identify potential prospects.
• Grade and prioritise leads based on potential and strategic alignment.
• Manage a portfolio of accounts, escalating major operational issues through the appropriate internal teams.

Skillset and Experience Required:

• Advanced level of English (must‐have).
• Strong commercial acumen and ability to identify growth opportunities.
• Excellent relationship‐building, communication, and negotiation skills.
• Analytical mindset with confidence using KPIs and performance data.
• Proficient with Salesforce CRM or similar tools.
• Able to work independently, manage field‐based schedules, and handle multiple priorities.
• Willingness to travel frequently and attend trade events.
• Comfortable collaborating with cross‐functional internal teams.

At HBX Group, we believe diversity fuels innovation and makes travel a force for good. We are committed to an inclusive workplace where everyone feels valued and respected, regardless of background or identity. Join us and be part of a team where diversity and equal opportunities truly make a difference.