At a Glance
- Tasks: Solve complex IT issues and manage customer infrastructure with cutting-edge technologies.
- Company: Join a dynamic tech team in Hull focused on innovation and customer satisfaction.
- Benefits: Competitive salary, training opportunities, free parking, and company vehicle.
- Other info: Great career growth potential and a chance to mentor junior engineers.
- Why this job: Make a real impact while working with the latest tech in a supportive environment.
- Qualifications: 5+ years IT experience, strong troubleshooting skills, and knowledge of Windows and networking.
The predicted salary is between 45000 - 50000 £ per year.
Our client is looking for an experienced and highly capable 2nd/3rd Line IT Support Engineer to join our technical services team. This role is ideal for someone who thrives on solving complex issues, enjoys working with a wide range of technologies, and can take ownership of high‑priority incidents and projects. You’ll act as an escalation point for 1st/2nd line engineers while contributing to the stability, security, and continuous improvement of our Customer’s IT environment. The role will be office based in Hull, with some travel to Customer sites as required.
Key Responsibilities
- Provide advanced troubleshooting and resolution for escalated incidents, service requests, and problem tickets.
- Manage and maintain Customer core infrastructure, including servers, virtualisation platforms, storage, and networking.
- Lead root‑cause analysis for recurring issues and implement long‑term fixes.
- Support and maintain Microsoft 365, Azure AD, and on‑prem Active Directory environments.
- Administer and optimise Windows Server environments (DNS, DHCP, Group Policy, file/print services).
- Oversee patching, updates, and system hardening across the estate.
- Deploy, configure, and maintain network equipment (firewalls, switches, VPNs).
- Contribute to IT projects such as migrations, upgrades, and new system implementations.
- Create and maintain technical documentation, knowledge base articles, and configuration records.
- Mentor junior engineers and provide guidance to 1st/2nd line engineers.
- Ensure Customer systems meet security, compliance, and operational standards.
Essential Skills & Experience
- At least 5 years proven IT experience with at least 1 in a senior technical support role.
- Strong knowledge of Windows operating systems (Server and Desktop), Active Directory, Group Policy, and DNS/DHCP.
- Hands‑on experience with virtualisation technologies (Hyper‑V).
- Solid understanding of Microsoft 365, Exchange Online, SharePoint, and Teams.
- Solid understanding of common IT hardware and devices, including internal components.
- Experience with Azure AD, identity management, and hybrid environments.
- Strong networking knowledge (TCP/IP, VLANs, routing, firewalls, VPNs).
- Ability to diagnose and resolve complex technical issues independently.
- Experience with backup solutions, disaster recovery, and business continuity.
- Experience with Antivirus and Email Security products.
- Excellent communication skills and the ability to work under pressure.
Desirable Skills
- Experience with other operating systems such as IOS, Android, MacOS.
- Experience of working with line of business applications such as Sage, Xero.
- Experience of working with VOIP telephony.
- Experience of working with Ubiquiti and Sonicwall devices.
- Experience with monitoring tools.
- Knowledge of ITIL processes.
- Relevant certifications such as Microsoft, Cisco, CompTIA.
Personal Attributes
- Analytical thinker with a methodical approach to problem‑solving.
- Self‑motivated, proactive, and able to take ownership of tasks.
- Strong customer‑service mindset with the ability to communicate technical concepts clearly.
- Team player who enjoys collaborating and supporting colleagues.
- Must have an interest/desire to keep up to date with the latest ever‑changing technology.
- Must have a full clean UK driving license.
- Must live locally to Hull and the surrounding villages and be able to reliably commute to the office.
What We Offer
- Competitive salary based on experience.
- Opportunities for training, certification.
- A supportive team environment with exposure to modern technologies.
- Free onsite parking.
- Use of a Company vehicle and mobile phone.
2nd/3rd Line IT Support Engineer in Hessle employer: HBTC - Apprenticeships | Training | Recruitment Solutions
Join a dynamic technical services team in Hull as a 2nd/3rd Line IT Support Engineer, where you will thrive in a supportive environment that values your expertise and encourages continuous learning. With competitive salaries, opportunities for training and certification, and a culture that promotes collaboration and innovation, this role offers the chance to work with cutting-edge technologies while making a meaningful impact on customer IT environments. Enjoy the benefits of free onsite parking and the use of a company vehicle, all while being part of a team that prioritises professional growth and development.
Contact Details:
HBTC - Apprenticeships | Training | Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd/3rd Line IT Support Engineer in Hessle
✨Join the IT Consultancy Buzz
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We think you need these skills to ace 2nd/3rd Line IT Support Engineer in Hessle
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at HBTC - Apprenticeships | Training | Recruitment Solutions.
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Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at HBTC - Apprenticeships | Training | Recruitment Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
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How to prepare for a job interview at HBTC - Apprenticeships | Training | Recruitment Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
