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For Companies At a Glance
- Tasks: Coordinate and monitor Insourcing projects, manage staff rotas, and ensure smooth operations.
- Company: Join Healthcare Business Solutions, a leader in innovative healthcare solutions for diverse clients.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a supportive team that values diversity and empowers you to thrive.
- Qualifications: GCSE level education and experience in a healthcare or NHS trust environment required.
- Other info: This is a 6-month fixed-term contract with UK-wide travel and weekend work.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Insourcing Operations Coordinator
*Please note, this is a fixed term contract of 6 months*
At Healthcare Business Solutions, we offer and provide numerous healthcare-based solutions to a variety of clientele. Whether it be patients, clinicians, or corporate businesses, we are always innovative. We consistently provide tomorrow’s solutions, today.
As an Insourcing Operations Coordinator you will coordinate and monitor Insourcing projects for HBSUK at NHS Trusts alongside an Operations Manager. You will be an excellent communicator, very organised and have experience of successfully managing complex data. You must be able to prioritise your workload and deliver to set deadlines effectively whilst working in a fast-paced environment.
To be considered for the the role you will require the following:
Essential Criteria;
EDUCATION, QUALIFICATION AND TRAINING
- Educated to GCSE level
EXPERIENCE
- Experience of working in a team role within an NHS trust or healthcare business.
- Experience of working across departmental and organisational boundaries to deliver specific targets and to improve services for patients.
- Evidence of organisational awareness
KNOWLEDGE AND SKILLS
- Excellent inter-personal and communication skills
- Very high degree of ‘attention to detail’ – meticulous in data capture and admin
- Able to prioritise own workload and manage time effectively.
- Flexible approach to change management and problem solving.
- Knowledge of clinic and theatre team set up and throughput expectations.
- Good IT skills (Excel)
Desirable;
EDUCATION, QUALIFICATION AND TRAINING
- Excel training
EXPERIENCE
- Experience working within an Acute Hospital environment in the NHS
OTHER JOB-RELATED REQUIREMENTS
- Willing to travel on a UK-wide basis.
- Confident and assertive, while maintaining interpersonal sensitivity
- Acts on own initiative with the appropriate level of supervision
- Effective team player
- A real attention to detail
Within this position, you will mainly be;
- Operations Management: Working closely with the Operations Managers to ensure effective running of HBSUK operating lists and/or clinics. Coordinating relevant information alongside Operations Manager to mobilise new projects and services using mobilisation plans and liaising with customers. Owning the shared admin inbox, answering queries where possible and forwarding to the appropriate HBSUK departments as required.
- Rota Management: Coordinating multidisciplinary staff rota’s, liaising with the Trusts and on-site coordinators to solve any staffing shortfalls. Liaising with the recruitment team on requirements for new projects, service expansions and linking with the onboarding process to deliver positive outcomes and swift mobilisations. Sending staff booking confirmations and booking reminders of booked shifts. Liaising with IT teams, both internally and externally, to ensure all relevant logins and systems are in place for staff working on HBSUK lists.
- Reporting: Coordinating activity forecasting, to ensure visibility internally of upcoming and completed activity per project. Producing and updating MI reports for projects, to show the performance of HBSUK activity against agreed KPI’s. Ensure all staff are fully onboarded before commencing activity, by managing the weekly Onboarding report, escalating concerns to the appropriate Operations Manager.
- Client Management: Maintaining and developing excellent working relationships with all customers and stakeholders, attending client meetings and documenting any actions arising from these. Responding accurately and swiftly to all stakeholders, escalating any concerns to Operations Manager
- Governance: Reporting complaints and incidents via the relevant internal systems and contribute to any investigations for swift conclusions . Highlighting any patient and customer feedback to the Operations Manager, proactivity obtaining regular feedback for all insourcing projects
- General: Following HBSUK Policies, Procedures, Pathways and Protocols, and if required, contributing to continuous development of such. Deputising for Operations Manager where appropriate.
This job description is not intended to be exhaustive, and it is likely that duties may be altered from time to time in the light of changing circumstances. This role is intended to provide a broad outline of the main responsibilities only.
The role is UK-wide and will include an amount of weekend working commensurate with HBSUK contracts.
Our Commitment to you
We are committed to building a diverse team of HBSUK who are smart, nice, and get things done where everyone at HBSUK is empowered to bring their authentic self to their work. We are all responsible for stewarding a high-performance culture in which all HBSUK employee's belong and thrive. We are proud to be an equal opportunity employer and welcome applications from people of all backgrounds and experiences.
If this opportunity is something which appeals to you, get in touch today, so we can ensure you have the best experience throughout your search.
Insourcing Operations Coordinator (FTC 6 months) employer: HBSUK
Contact Detail:
HBSUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insourcing Operations Coordinator (FTC 6 months)
✨Tip Number 1
Familiarise yourself with the NHS structure and operations. Understanding how different departments interact within an NHS Trust will give you a significant advantage in your role as an Insourcing Operations Coordinator.
✨Tip Number 2
Brush up on your Excel skills, especially in data management and reporting. Since the role requires meticulous data capture and the production of MI reports, being proficient in Excel will help you stand out.
✨Tip Number 3
Network with professionals in the healthcare sector, particularly those who have experience in insourcing or operations management. Building connections can provide insights into the role and may even lead to referrals.
✨Tip Number 4
Demonstrate your organisational skills by preparing examples of how you've successfully managed complex projects or data in the past. Being able to articulate your experience in a fast-paced environment will be crucial during interviews.
We think you need these skills to ace Insourcing Operations Coordinator (FTC 6 months)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in healthcare or NHS trusts. Emphasise your organisational skills and any experience managing complex data, as these are crucial for the Insourcing Operations Coordinator role.
Craft a Strong Cover Letter: In your cover letter, address how your skills align with the job requirements. Mention your excellent communication skills and ability to work under pressure, as well as your flexibility in problem-solving.
Showcase Relevant Experience: Provide specific examples of your past experiences that demonstrate your ability to manage projects, coordinate teams, and improve services. Highlight any roles where you worked across departments to achieve targets.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Attention to detail is key for this role, so ensure your application reflects that quality.
How to prepare for a job interview at HBSUK
✨Showcase Your Organisational Skills
As an Insourcing Operations Coordinator, you'll need to demonstrate your ability to manage complex data and prioritise tasks effectively. Prepare examples from your past experiences where you successfully organised projects or managed multiple responsibilities under tight deadlines.
✨Communicate Clearly and Confidently
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, especially when discussing your experience in liaising with different departments or stakeholders. Be ready to explain how you handle queries and maintain relationships.
✨Demonstrate Attention to Detail
Given the emphasis on meticulous data capture and administration, be prepared to discuss specific instances where your attention to detail made a significant impact. You might want to bring examples of reports or projects where accuracy was crucial.
✨Be Ready for Change Management Questions
This role requires a flexible approach to change management. Think about times when you've had to adapt to new processes or solve unexpected problems. Be ready to share how you navigated these changes and what strategies you employed to ensure smooth transitions.
