Data Quality and Data Governance

Head of Clinical Governance We are a healthcare technology company that puts patients and clinical safety first. The clinical team consists of senior doctors, nurses and advanced physiotherapists who have experience across the NHS and private healthcare in the UK and further afield. We are a supportive team and will help you develop your skills and experience in the fast-paced world of health technology. As Head of Clinical Governance you will be placed at the centre of the organisation\’s strategic agenda, bringing together the clinical aspects of quality, safety, digital product development and technology. We’re looking for someone who knows about clinical governance, clinical quality and clinical improvement, can be credible with senior clinicians and can also link day to day quality work with strategic development. You’ll have worked in or be familiar with clinical governance processes and will understand how you produce and develop and use clinical information to ensure that a service is and can demonstrate that it is safe. Experience in all aspects of clinical governance is essential. Understanding of technology risk is preferred. You will provide support to the medical team so that clinical safety and quality can be understood by all parts of the business. Provide leadership and help us to deliver clinical excellence by prioritising clinical quality – ensuring we have effective standards and processes by # Co-ordination and delivery of our clinical governance reporting schedule across NHS and Private pathways. # Relationship building with clinical leads and ensuring their ongoing engagement with clinical quality. # Management of Clinical incidents and complaints including safeguarding incidents. # Engagement with all elements of the business including digital safety, product development, technology teams and operations supporting development of our products in line with clinical need and clinical priorities. EDUCATION, QUALIFICATION AND TRAINING Comprehensive understanding of national performance standards for quality and safety Evidence of managing and developing robust and effective clinical risk systems Understanding of clinical governance and quality improvement Management of quality assurance and/or regulatory compliance Experience of writing quality system policies and procedure. Good organisational and time management skills Computer literate – Microsoft Office (Word, excel, PowerPoint etc.). Ability to analyse quality, incident and complaints data and identify trends for improvement. Knowledge of complaints / incidents / PSIRF Can describe and assign levels of clinical risk to incidents and help others to learn how to assign risk Can ensure complaint / incident responses are clear, written well and are understandable Have a flexible approach and support some out of hours meetings. EDUCATION, QUALIFICATION AND TRAINING Improvement science / risk management qualifications Understanding of Digital Clinical Safety processes and standards Understand and describe how the Care Quality Commission functions and their expectation of us as a provider. Line management Provide leadership and clinical excellence to ensure a high standard of clinical governance, quality assurance and quality improvement Co-ordinate and support governance reporting ensuring clinicians understand reports and have information to comment on clinical and product safety Support in-house clinical leads and Deputy Chief Medical Officer (DCMO) in development of training functions, clinician development and digital safety Lead, develop and support product development where it is relevant to clinical quality. Contribute and encourage clinical leads’ input when developing new service delivery including local engagement, governance and promotion of services Engage with the Company’s contact centre to identify clinical risks and help mitigate them Ensure that the organisation has and follows strong clinical governance framework that facilitates the delivery of high-quality care through efficient reporting and monitoring as well as adherence to policies Act as a role model for the clinical and management teams in all areas of clinical governance Draft, review and implement relevant policies across the portfolio to ensure they are up to date, fit for purpose and archived effectively. Analyse and compose papers that examine patterns and developments related to patient safety, quality, and clinical governance throughout HBSUK’s range of services Provide each service with efficient, prompt, professional, high-quality support and direction regarding the reporting, investigation, and management of incidents and identified local risks. Attend (and, if needed, chair) Clinical Governance meetings taking responsibility in conjunction with the Clinical Quality administrator for producing excellent agenda papers Provide cross cover and support as needed for other members of the Governance Team as necessary Benchmark performance against national and local standards and highlight areas for improvement Support the development and implementation of wider patient safety, quality, and clinical governance projects, including the concept of Continuous Improvement and Just Culture. To lead the continued development of the evidence base for compliance with CQC registration To conduct and oversee clinical deep dives into areas of concern regarding performance and quality in order to assist efforts aimed at improving services Training Support training needs across the organisation in terms of identifying, managing and understanding clinical quality Be available to clients for clinical safety and quality related queries We are committed to building a diverse team of HBSUK who are smart, nice, and get things done where everyone at HBSUK is empowered to bring their authentic self to their work. We are all responsible for stewarding a high-performance culture in which all HBSUK employee\’s belong and thrive.