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For Companies At a Glance
- Tasks: Support healthcare services by managing appointments, resolving complaints, and liaising with clinicians.
- Company: Join Healthcare Business Solutions, a leader in innovative healthcare solutions for diverse clients.
- Benefits: Enjoy a flexible work environment and the chance to make a real impact in healthcare.
- Why this job: Be part of a dynamic team that values diversity and empowers you to be your authentic self.
- Qualifications: GCSE education required; teamwork and organisational skills are essential.
- Other info: Opportunity for weekend work and potential for personal growth within a supportive culture.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
AXA Operations Coordinator
At Healthcare Business Solutions, we offer and provide numerous healthcare-based solutions to a variety of clientele. Whether it be patients, clinicians, or corporate businesses, we are always innovative. We consistently provide tomorrow’s solutions, today.
As an AXA Operations Coordinator, you will play a crucial role in supporting the smooth and efficient delivery of healthcare services for AXA patients. You will act as a key point of contact for operational escalations, ensuring timely and effective resolution of issues related to diagnostic appointments and patient complaints. This role requires a proactive approach to managing clinical demand and capacity, fostering strong relationships with clinicians and the contact centre to optimise patient pathways.
To be considered for the the role you will require the following:
Essential Criteria;
EDUCATION, QUALIFICATION AND TRAINING
- Educated to GCSE level
EXPERIENCE
- Experience of working in a team.
- Experience of working autonomously
- Evidence of organisational awareness
KNOWLEDGE AND SKILLS
- Excellent inter-personal and communication skills
- Very high degree of ‘attention to detail’ – meticulous in data capture and admin
- Able to prioritise own workload and manage time effectively.
- Flexible approach to daily duties
Desirable;
EDUCATION, QUALIFICATION AND TRAINING
- Good Excel skills
EXPERIENCE
- Good IT skills including Microsoft Office
OTHER JOB-RELATED REQUIREMENTS
- Confident and assertive, while maintaining interpersonal sensitivity
- Acts on own initiative with the appropriate level of supervision
- Effective team player
- Ability to influence, persuade and manage conflict.
- Time management – strict operational deadlines need to be adhered on a repetitive basis
Within this position, you will mainly be;
- Contact Centre Escalation Point: Act as a primary point of escalation for complex queries and issues originating from the contact centre, providing guidance and resolution.
- Diagnostic Appointment Management: Manage escalations related to diagnostic appointments, liaising proactively with diagnostic providers and patients to resolve issues and ensure seamless booking and attendance.
- Complaint Resolution & Coordination: Support the resolution of patient complaints, coordinating with relevant internal teams and external partners to ensure timely investigation, communication, and satisfactory outcomes.
- Clinician Liaison: Liaise directly with clinicians to organise and schedule patient appointments, ensuring optimal utilisation of their availability and patient needs are met.
- Clinical Demand & Capacity Review: Regularly review clinical demand and capacity, identifying potential bottlenecks and working collaboratively with operational teams to propose solutions and optimise resource allocation.
- Following HBSUK Policies, Procedures, Pathways and Protocols, and if required, contributing to continuous development of such.
- Supporting Operations Managers to ensure effective running of operational processes.
This job description is not intended to be exhaustive, and it is likely that duties may be altered from time to time in the light of changing circumstances, in discussion with the post holder. This role profile is intended to provide a broad outline of the main responsibilities only.
The role may include some weekend working on client sites.
Your direct line manager will be the Operations Manager.
Our Commitment to you
We are committed to building a diverse team of HBSUK who are smart, nice, and get things done where everyone at HBSUK is empowered to bring their authentic self to their work. We are all responsible for stewarding a high-performance culture in which all HBSUK employee's belong and thrive. We are proud to be an equal opportunity employer and welcome applications from people of all backgrounds and experiences.
If this opportunity is something which appeals to you, get in touch today, so we can ensure you have the best experience throughout your search.
AXA Operations Coordinator employer: HBSUK
Contact Detail:
HBSUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AXA Operations Coordinator
✨Tip Number 1
Familiarise yourself with the healthcare sector, particularly how operational roles function within it. Understanding the nuances of patient pathways and the importance of effective communication can set you apart during discussions.
✨Tip Number 2
Network with professionals in the healthcare operations field. Attend relevant events or join online forums to connect with others who may provide insights or even referrals for the AXA Operations Coordinator role.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of how you've effectively managed conflicts or escalations in previous roles. This will showcase your ability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Research AXA's values and recent initiatives. Being able to discuss how your personal values align with theirs during an interview can make a strong impression and show your genuine interest in the company.
We think you need these skills to ace AXA Operations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of AXA Operations Coordinator. Emphasise your organisational awareness, communication skills, and any experience in managing operational processes.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the healthcare sector and your proactive approach to problem-solving. Mention specific examples of how you've successfully managed escalations or resolved complaints in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Excel and Microsoft Office, as well as your ability to manage time effectively and prioritise tasks. These skills are essential for the role and should be prominently featured.
Showcase Teamwork and Initiative: Provide examples in your application that demonstrate your ability to work both autonomously and as part of a team. Highlight instances where you took the initiative to improve processes or resolve conflicts, as these qualities are highly valued in this position.
How to prepare for a job interview at HBSUK
✨Showcase Your Communication Skills
As an AXA Operations Coordinator, you'll need excellent interpersonal and communication skills. During the interview, make sure to demonstrate your ability to articulate your thoughts clearly and listen actively. Use examples from your past experiences where effective communication led to successful outcomes.
✨Highlight Your Attention to Detail
This role requires a meticulous approach to data capture and administration. Be prepared to discuss specific instances where your attention to detail made a difference in your work. You might want to mention any tools or methods you use to ensure accuracy in your tasks.
✨Demonstrate Problem-Solving Abilities
You'll be acting as a point of escalation for complex queries and issues. Prepare to share examples of how you've successfully resolved conflicts or managed complaints in previous roles. This will show your potential employer that you can handle the challenges of the position effectively.
✨Emphasise Teamwork and Flexibility
The job involves liaising with various teams and clinicians, so it's important to showcase your ability to work well in a team. Discuss your experiences collaborating with others and how you adapt to changing circumstances. This will highlight your flexibility and readiness to contribute positively to the team dynamic.
